This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Very large cracks in the dashboard that can potentially affect use of air bags on both driver and passenger side of vehicle. Potential for punctures in bags from sharp plastic edges of cracked dashboard.
Crack in dash behind the steering wheel to the left of the hump. Was told that it could compromise the airbag. Needs to be a recall on this, as I see that many, many other people have this same problem.
My dash cracked and separated right where the dash meets the airbag. My concern is about the safety during a collision or airbag deployment from sharp plastic exposed due to the cracks in the dash cutting the airbag or shards of plastic becoming projectiles potentially causing injury to occupants. I can provide pictures if needed.
There are multiple cracks in the dash that came out of no where the vehicle has never been in a collision. This issue has been reported to GM by hundreds of people due to this very common issue, but they have done nothing to correct this problem. My main concern is one of the cracks is by the passenger air bag which could be a hazard during a collision or airbag deployment. With a possible chance of sharp plastic exposed due to the cracks in the dash cutting the airbag or shards of plastic becoming projectiles potentially causing injury to occupants. The other crack in the dash is on the driver side to the left of the instrument cluster I suspect the dash will continue to crack in more spots as time goes on. I feel like this issue needs to be addressed as this is a flaw in either materials or design.
- Herrin, IL, USA
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The dash on my vehicle has cracked and feel that if the air bag is ever deployed it will send plastic flying into my passengers face or cut the air bag. I have complained to GM about this and do not feel that its a safety issue and I was told that it would be $1,100 the first time I called and after many attempts they are telling me they could do it for $500 now. I still feel that this is GM's issue and it should be recalled for the safety of the consumers.
My dash has cracked twice on my 2007 GMC Yukon. The first time was around the air bag and the dealer replaced it in 2011. Now January 2014, the dash is cracked again around the air bag. Took into the dealer and they said GMC will not replace because of the mileage of the vehicle, which is 110,001. However the dealer offered to give me $2,000 toward a new vehicle. Really!! if you were going to give me $2,000 then replace my dash! my concern is if the dash is cracked what keeps the air bag from not deploying at any time. This is a safety hazard as I see it. I hope that you can do something to make them replace the dash. Please help.
The SUV has a few cracks in the dash board next to the airbag section and instrument cluster. My daughter serverly cut her finger on the cracked dash by accident. Her finger got infected and she couldnt use her hand for week. Also my concern is if an accident occurs and the airbag is deployed this could cause the plastic pieces to cut the airbag. The pieces of the dash could also break off and become airborne and injure me or a passenger. I have researched this issue and there are plenty of complaints (thousands) about the same thing. I feel that GM should put out a warning about this and replace the dash of every vehicle affected.
I have the inevitable cracked gmt900 dashboard by the airbag cover. There are 2 cracks in the dash where the airbag cover is held in place as well as another crack above the steering wheel hump. I've contacted GM regarding this and they have not offered to repair it. There should definitely should be a recall, I don't exactly know how unsafe the cracks are by the airbag cover but essentially every 2007-2013 Tahoe, Yukon, escalade, Suburban, Sierra, etc... has or will have the exact same cracks.
Dash board crack at airbag compartment. Dealer agreed to fix due to safety concern if airbag were to deploy. Dealer said GM has acknowledged that every 2007-10 GMC truck and SUV dash will crack due to defective inferior part. Dealer charge to me was $100. I feel that this should be a recall issue. According to the hundreds of online complaints on this GM dash crack issue I was lucky to only pay $100, many others were not so fortunate and still have these dangerous parts in their cars. The replacement dash is the same defective part as the original, the dealer told me to expect it to crack again in about two or three years.
Defective dashboard: The dashboard has cracked above the instrument cluster on the driver side of the vehicle. It has also cracked behind the airbag on the passenger side of the vehicle. I was working with [xxx] service advisor at freeway Chevrolet in chandler, AZ.. he admitted that this is a defective part and many of these dashboards come in cracked regularly. They refuse to give any replacement assistance. My main concern is if the airbag deploys and gets caught on the cracked dashboard. Below is a link to a facebook page with consumers that have the same issue with their GM product. www.facebook.com/#!/groups/251892298253/permalink/10151437659298254/?comment_id=10151439619973254 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Defective dashboards installed by GM create a safety hazard. Cracks occurred on drivers side (hump above steering wheel) and cracks in dash on both sides of airbag. If airbag deploys cracked pieces of dash could cause harm to driver and passengers in vehicle. GM is aware of this well known problem/defect and it is very widespread with thousands or more GM customers having the same issue yet GM refuses to replace defective dash for customers which is ultimately putting GM customers and their passengers in danger.
I have consulted with many others who have experienced this issue as well. General Motors fails to acknowledge that there's a quality concern or that there's a potential safety concern with these vehicles. This not only affects GMC Yukon, but Chevrolet Tahoe and Suburban as well. The dash board is made of hard but brittle plastic. The dash boards tend to crack over time, especially near the passenger air bag opening, leaving sharp "dagger like" pieces of dash board material loose. In the event of an airbag deployment, there's a risk of these pieces being propelled by the air bag and injuring occupants of the vehicle. I've heard of this affecting vehicles from as little as 1 year old. General Motors has refused to acknowledge the issue and has blatantly stated that if it were a safety problem, "the government would do something about it". any assistance you can provide would be greatly appreciated.
Dashboard has cracked significantly in two locations one of which is by the front passenger airbag. Also, the interior and exterior door handles have peeled and cracked. Specifically, the interior handles have peeled to the point of causing damage to the driver/passenger hands upon usage.
I noticed an approximate 4'' crack on my dash between the windshield and steering wheel hump. I then noticed a similar crack emerging near the top left portion of the front passenger side air bag. I thought maybe the employees where I get my car wash were applying too much pressure. However, after looking online to buy a new dash, I found that I was among many GMC owners that have the same issue. I dont think it is a coincidence that we all have the same cracks, in the same location on the dash. Also, the chrome plating on both my driver and front passenger inner door handles is peeling off. I heard that exposure to the sun may be a cause, however, my two front windows have had 5% tint on them since I bought it. Also, I just got my vehicle back from the dealership because of check engine light issues. The problem is fixed for now, however, after researching online it seems like there are hundreds of GMC Yukon owners experience very similar issues with their vehicle's engine. I keep reading about the "reduced engine power" and "service stabilitrak" warnings.
There is a crack in my dash on the left corner of the passenger airbag and another one on the left side of the steering wheel hump. These cracks cause the dash to rattle and vibrate a lot while the vehicle is being driven, which is very distracting and they also leave exposed, sharp edges. I am concerned that the crack could compromise the airbags functions. We have only owned this vehicle for 6 months. There were no cracks when we purchased it. The vehicle was in very good condition. After we noticed the cracks on Sunday, I started researching how to fix the problem. Our local GM dealership was not very helpful. I contacted GM directly and they are not willing to replace the dash. I looked online and found numerous people who have the exact same problem in their 07 Yukon and Tahoe. It seems to be a trend! I found a site where others have posted their problems and the results they got from GM. Several people have been fortunate enough to get the dash replaced for free of charge. I was not that lucky. I feel that this issue needs to be looked into further. I do not feel that I should have to pay to replace a defect that so many vehicles have. Please help me! thank you!
The plastic dash cap which covers the electrical, instrument cluster and holds the airbag is cracked. Currently there is only one crack approximately 4 inches long which is located over the instrument cluster hump. My concern is that the dash cap will continue to produce new cracks around the passenger air bag as other Yukon owners have experienced. If the vehicle is involved in an accident the cracked brittle dash pad could shatter and impact and injure someone in the vehicle.
I own a 2007 GMC Yukon and the dashboard cracked in two separate places and now fell in on one side. I contacted the dealer and they told me that this wasn't a recall item, however when I research this on the internet I found a number of other complaints about the same problem with the same type of vehicle. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Round Rock, TX, USA