The pigtails on the rear window keep coming off, this is a poor engineering for the rear defroster. I have went to a dealership several times to have these put back on and they are telling me I need to replace the whole rear glass and I have to pay out of pocket. I did nothing to make them come off, and I feel this is a safety issue. I can not use it to defog my rear glass and to help melt the snow and ice when needed. I noticed the pigtails were off when I was driving and they were swinging around in my rear view mirror. Going to give a estimate on when this happened initially, has been going and now dealership will no longer fix.

- Morgantown, WV, USA