The contact owned a 2025 Honda?Accord Hybrid. The contact stated that while driving approximately 5 MPH and making a right turn onto the driveway, the vehicle unintendedly pulled to the left. The contact stated that while attempting to turn the steering wheel back to the intended direction, the vehicle accelerated unintendedly, and the brakes and the steering wheel were inoperable. There was no warning light illuminated. The vehicle crashed through the garage door, hit cabinets on the side, and drove on top of the cabinets, 3 inches from the ground, and stopped. The driver's side and passenger's side knee air bags deployed. The contact stated that the driver's side knee air bag deployed and broke the plastic underneath the dashboard, which injured the contact's legs. The emergency call (eCall) system activated and connected the contact with an operator, who then called an ambulance and the police on the contact's behalf. A police report was filed. Both the contact and her husband, who was occupying the front passenger's side seat, were transported to the Emergency Room by ambulance. The contact sustained Hematomas on both legs, and the contact's legs were swollen. The contact was admitted for 5 days and was discharged to a rehabilitation center. The contact's husband did not sustain any serious injuries. The vehicle insurance company towed the vehicle to a tow yard. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer advised the contact that the vehicle insurance company would need to file a claim with the manufacturer; however, the insurance company had already deemed the vehicle a total loss and had sold the parts of the vehicle. The failure mileage was approximately 5,300.

- Smithtown, NY, USA