This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2013 Honda Insight Hybrid LX (4 cylinder) vehicle purchased on 8/19/14. thanks This complaint is was filed to due engine oil consumption on my Honda-hybrid. In 2020 my car began losing oil quite frequently as I was having to add or change the oil often. On 8/27/21 I took the vehicle to Honda of Downtown Los Angeles, Kesean Zachary informed me they would need to perform an engine oil consumption test and change the oil. Soon after that the car was again losing oil so I returned it to Honda of Downtown on 11/18/21, where Kesean checked the oil with the dipstick and informed that there was no oil consumption. A month later, the car was still losing oil.. this is my work car and I needed to get this problem resolved.. so I decided to take it back to where I purchased the car, Honda of Hollywood on 3/23/22. I spoke with Willie PIttman who informed me they would need to perform another engine oil consumption test and change the oil. He said to me, drive the vehicle for 1,000 miles and bring the car back - this was on a Wednesday, and on Saturday 3/26/22 I told my wife we were going for a drive to see how the car runs. We drove a 52 miles when we decided to head back home, we drove another 11 miles when the vehicle stalled on the 101-fwy in the City of Camarillo, the car just died while driving in the 2nd lane I veered to the right to try to make it to the shoulder but the car only idled over two more lanes to the right and died in the 4th lane, that's when my wife really panic. I had to replace the engine because the piston rings were all black carbon burnt which were burning the oil. Replaced the Electrical and the regular batteries. Replaced two emission exhausted sensors and also the computer.
We were driving our Honda in a 70mph zone and the car's speed suddenly dropped to 15mph. We were not able to drive any faster than 15mph and could have been killed while driving on a highway where other cars were driving at 70mph, or we could have caused a pile up of cars with multiple accidents. We were very lucky that we were able to pull over to the side of the highway before another car hit us. We were not even able to drive to an exit, and had to sit on the side of a busy highway for nearly 3 hours as we waited for a tow truck. Multiple warning lights came on at the same time the speed of the car suddenly dropped. Warning lights for most systems on the car starting flashing at this point, but not in advance to warn us. We had the car towed to a local mechanic and he told us that a piston in the engine had failed completely and the engine would need to be rebuilt. We contacted Honda on the first business day after our engine failed, which was Monday, November 15. The engine in our car is currently under an extended warranty with Honda because of problems with the pistons and engine. It was not part of a recall, but definitely should have been! Instead, Honda called it a "customer preference". Honda admitted to us on the phone that this was part of the "customer preference" and that the Honda dealer should repair the engine as part of the extended warranty; however, it has been nearly a month since our initial call to Honda and they still have not authorized the work. We have called them approximately 15-20 times in the past month and they continue to evade our calls by telling us that "a manager will get back to us". We have been told this repair will cost approximately $10,000, and therefore, it's not an option for us to just pay for the repair ourselves. Honda is aware of this safety issue, they have not issued a recall for it and they clearly have no intention of honoring their warranty for this issue. As consumers, we don't know what to do.
Progressive increase in loss of motor oil for the past 12 months. I have to add 1 quart of 0W-20 valvoline synthetic motor oil every 2 weeks! dark smoke coming out exhaust with acceleration. Knocking sound from the motor observed. I used to have Honda Accord and never had this problem.
So my 2013 Honda Insight has always consumed oil. I drove from Idaho to Utah stopped at the store when I started my vehicle up my display has check vsa, check hill start assist system, and check TPMS. I tried driving away from the store to get to Honda and it loses all power and barley moves. Kinda like a safe mode and does this every time I start my car.
Traveling 65mph on highway with cruise control on. Lost power and check engine light came on. I pulled to the shoulder, engine continued to run, but would not accelerate. Turned car off and back on and multiple check messages displayed. I had car towed to local Honda dealer shop. They informed me spark plugs needed to be replaced. I agreed, but next day they called to tell me the entire engine needed to be replaced. Honda has extended the engine warranty, but no one from dealer mentioned that. They wanted more for new engine than the car is worth.
- Eufaula, AL, USA
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The contact owns a 2013 Honda Insight. While driving at low speeds, the vehicle stalled and all the instrument panel warning indicators illuminated. The vehicle was towed to an independent mechanic where the spark plugs were replaced and more oil was added to the vehicle. The contact mentioned that the vehicle was burning excessive oil and more oil was needed every 1,000 miles. The vehicle was taken to altoona Honda (201 valley view blvd, altoona, pa 16602, (814) 944-4517) where an oil consumption test was performed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 76,276.
The contact owns a 2013 Honda Insight. While accelerating from a stop, the accelerator pedal had to be depressed with force for the vehicle to accelerate. Also, the vehicle emitted a metal rattling noise and the engine was losing oil prematurely. The contact believed that the engine losing oil may have caused the vehicle to lose acceleration. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The approximate failure mileage was 56,000.
The contact owns a 2013 Honda Insight. While driving 73 mph, the vehicle decelerated and shut off. The contact could not coast the vehicle and let it veer off to the shoulder. The vehicle would not restart and was towed to the contact's home. The vehicle was taken to vandergriff Honda (1104 w interstate 20, arlington, tx 76017, (817) 533-4266), but they stated that they could not assist. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,514.
The contact owns a 2013 Honda Insight. Upon inspection, the contact noticed an abnormally low oil level after driving 2,000 miles. There were no warning indicators illuminated. The vehicle was taken to winter Honda (3850 century ct, pittsburg, ca) where it was confirmed that the vehicle consumed an abnormal amount of oil. The dealer stated that there were no further actions that could be taken at that time due to the consumption being less than one quart every 1,000 miles. The manufacturer was not notified. The failure mileage was approximately 56,000.
2013 Honda Insight. Consumer writes in regards to excessive oil consumption. Consumer sent additional correspondence. Consumer sent additional correspondence. The consumer stated the vehicle would shake and hesitate while driving. The consumer stated the engine died twice almost causing a crash. The consumer was informed the vehicle was operating as designed.
We purchased a new 2013 Honda Insight.the car had excessive oil consumption from the very beginning. It required one quart of oil to be added every 2-3 weeks. We repeatedly voiced our concerns in at least 5 occasions. Each time we were told by the the dealership that the oil consumption 'was normal'. our complaints were ignored, our concerns dismissed.on January 25, 2017, while my husband was driving on highway I-78, the engine suddenly started losing power and completely stalled. Luckily, there were no other vehicles behind. The car was towed to the dealer, it was discovered there that a cylinder exhaust valve had broken off, causing severe and irreparable damage to pistons and the cylinder head. The engine was rendered useless. American Honda rejected to cover any of the expenses. We were told to purchase a used engine, which cost us $4,689.51 out of our pocket in engine, parts and labor. After the repairs, the car continued having excessive oil consumption. On August 24, 2017, the 2nd engine also blew up, coincidentally while driving on highway I-78. This time, we were informed that there was an internal memo from american Honda, extending engine warranty to 8 years for Insight models 2012 and 2013. American Honda keeps this warranty extension quietly. It might appear that they are just waiting for accidents and/or complaints to happen, and only then offer the warranty extension. I believe this is a big safety and warranty issue. I fear for my husband's and other consumers' safety. American Honda rejected honoring the warranty coverage, not to reimburse us for the $4,689.51 we paid for the first time engine replacement. This request of ours was rejected for without substantive arguments. While american Honda failed to address this issue, engines for this model started failing at about the 100K mile mark, something that has happened to many Insight car owners.
The vehicle has on-going "oil consumption" issues that american Honda neglected to address. As a result, the oil goes up exhaust pipes to caused engine over heat and blow up during driving on highway. American Honda issued an "internal memo" to extend engine warranty to 8 years without notifying car owners. However, they failed to cover our blew-up engine when the first time happened and charged us $4600 for an used engine. Within 8 months, the second engine blew up again on the highway. American Honda finally covered the second engine repair. The american Honda rejected to reimburse the first engine blow-up. They denied anything wrong with the engine, but the extended the warranty to 8 years"?" we have the records for both engine blow-ups.
Excessive oil consumption - warning lights do not come on to tell you there is an issue with low oil. Only notice at time of oil changes that levels seemed low. And not oil is basically needing to be checked and monitored like gas. And then sudden emission light at only 60,000 miles on the car and I am told all they will do is fix something once it breaks. Why wont Honda just replace engine pieces without continued impact on my time. This oil test is going to cost me an additional 2 hours out of my days coming up for every 1000 miles, 3X!
On interstate, chug chug, stop; life in danger, stuck one hour, waiting for aaa; towed, Honda dealer, oil consumption blows out spark plugs; Honda issues extended warranty; an oil test is done; life is in danger for several months driving 1,000 miles at a time; vehicle could come to complete stop at any moment. This should be a recall, a lawsuit; nothing the driver can do; owner pays for the first repair; why? it is Honda's defect. Death before repair an actual concern.
The contact leased a 2013 Honda Insight. The contact stated that there was a premature failure of the engine assembly. The dealer (Honda of salem, 1101 van ness ave ne, salem, or 97301, (971) 701-2708) indicated that there was a service campaign and an extended service campaign to remedy the failure. The dealer diagnosed that the oil control rings built up residue, which caused the engine to seize. Also, there was a lack of oil internally as the failure occurred. The contact was to check with the manufacturer to determine a solution and to trade-in the vehicle. The approximate failure mileage was 50,000.
I have life time oil changes, I had the oil changed on 10/27/16, I advised, for the second time that it was using quite a bit of oil (it was low again). They said it was normal for the car. On December 1, I was on the freeway and my car stalled. I was able to pull off of the freeway and had to wait for a tow truck as my car would not start. We had the car towed to the dealership, and when they estimated the repairs, it was $8200 to fix. The car is not even worth $7500. They told me that the valve tightened, which was rare at this mileage, causing the spark plugs to melt, burn the exhaust valve, and a burnt cylinder hole. I was informed by the dealership that valve jobs don't occur until 100,000 miles in these vehicles. They also said that the oil should have been changed more often due to the oil consumption. I was already adding oil in between oil changes. Due to the cost of the repairs, I am in search of a replacement motor to install instead of having the dealership rebuild it.
2013 Honda Insight. Consumer writes in regards to unintended acceleration and temporary brake failure. Consumer sent additional correspondence. Sent again on 12/22/16, 1/11/17. The consumer stated while the brake pedal was depressed, the engine made a loud noise of acceleration and the vehicle sped up. On a separate occasion the oil, check engine, check emission, check hill start assistant, and check vsa light all illuminated. The engine shuttered. The consumer stated the engine oil dip stick showed a drop of oil below the lowest of the two holes. The consumer added oil. However, seven days later, the oil was low again. The consumer stated the vehicle is excessively burning oil. Updated 08/4/2017
My car had been sitting for 2 and a half weeks while I was out of the country. Upon starting the car, check brake system, check vsa system, check hill start assist system, service due soon and check emission lights illuminated on my dashboard. When I began to accelerate, the car only got up to 5 miles per hour. It was a 7 minute drive from airport parking to my residence. I parked the car and it sat over the thanksgiving weekend. The following week I had the car towed to the mcdavid Honda in irving, tx. I gave detailed history from the time of purchase a year and half ago. I advised the dealership, I was full aware of the excessive oil burning in issue that had been previous diagnosed at the original Honda dealership I purchased the car from. I kept up with excessive oil changes that needed to be done. The service tech said it had zero oil and the piston rings would need to be changed. He and his manager stated that they would complete an oil change at my expense, I would need to drive the car a thousand miles and then immediately return the car to the dealership, if the problem occurred then the dealership would cover the cost. I advised them again I had already done that type of testing previously. But, then, service tech proceeds to explain I also need all 8 spark plugs changed at my expense. Honda is fully aware of the excessive oil consumption issue with the Insights. This is a 2013, 57,000 miles, up to date service record. I do not feel safe driving this car anymore. The uncertainty is overwhelming.
A D V E R T I S E M E N T S
- Los Angeles , CA, USA