This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Frequent shutdown of center display panel to a black screen with "MOST Network Failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover.
My Collision Mitigation Braking System activates when there is no reason to do so. I took it to my dealer and they said it is because there is dirt on the car logo that is in front of the radar so they cleaned it. It was not dirty in my opinion. When I dove it again with a very clean logo the system flashed BREAK again and shook the steering wheel. I know I can turn this -€œfeature-€ off by pressing a button on the dash board but I have to do that every time I start the car - it malfunctions regularly. In addition to be inconvenient it is distracting and dangerous do deal with when driving if I forget to turn it off. If I loan my car to someone It is embarrassing and difficult to explain to them how to handle it.
On two separate occasions the vehicle has not started in extreme cold. First Occasion: February 7, 2021, attempted to remote start the vehicle, but the vehicle would not start. Attempted to start the vehicle from inside, but would not start. Called AAA roadside assistance to have the vehicle jump started and the vehicle still would not start. Second Occasion: Attempted to start the vehicle and it would not start. Attempted to use a roadside battery pack to jump the vehicle, but would not start. Hooked the battery up to a truck for 45 minutes, while the truck was running, and attempted to start the vehicle several times, but the vehicle never started. Called Honda roadside assistance and was informed that we would need to wait up to two hours for a tow truck. We waited 5 hours before the tow truck arrived. While waiting I called Dahl Honda of Onalaska for assistance. I purchased a new battery from them. They sent a driver out to deliver it to the parking lot we were stranded in. I installed the new batter but the vehicle still would not start. When the tow truck arrived, we tried to jump the new battery with the Honda employee present, but the vehicle still would not start. The tow truck driver delivered the disabled vehicle to Dahl Honda in LaCrosse, Wisconsin. Each time dealership could not diagnose the problem that caused the vehicle to not start. Was told that there is nothing wrong with the vehicle. The two times the issue has occurred, the outside temperatures were below zero, thus putting my family (two very young children) in danger. The vehicle was inspected by Dahl Honda in LaCrosse, WI and Schlossmann Honda in Milwaukee. No warning lamps, check engine lights, etc.
Everytime I start my car it says my hood is open but it is not, I have to get out and open and close my hood. My fans won't run and ac or heat won't work if this error occurs.
Noted that the dashboard blanked out momentarily while driving on the interstate. The speedometer came back, first, followed by the remaining dashboard items. The instrument panel control module software update (recall) had been completed 3 weeks previously and approximately 1200 miles prior to this event. Did not experience this issue before the software update. Returned the vehicle to the dealer for recheck but they did not note any software error codes.
- Saint Petersburg, FL, USA
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I went to the store and everything was working fine. I noticed a crackling sound while talking on bluetooth. Parked the vehicle to go shopping. Once I returned the infotainment/instrument cluster completely went dark. Infotainment screen never powered on. Was unable to turn screen on. Turned vehicle on and off with no success. Drove home with everything completely unresponsive. Infotainment system started working the following day.
While vehicle is in motion I've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while I'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when I'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment.
Infotainment system fails, screen goes blank, backup camera and speedometer goes blank. This has happened numerous times, dealer supposedly repaired two weeks ago but problems persist.
While the car is in motion the speakers make a loud crackling and popping noise. The car audio fails with an error message that says "radio unavailable" or "network communications lost". this causes all audio to quit working, along with the back up camera, navigation and bluetooth. In addition, the speedometer fails and goes completely blank while driving. Sometimes the system reboots itself after staying dead for several minutes. I have taken the car to the Honda dealership twice. They tell me they submit videos to the tech line of the problem occuring, but they do not have a solution for a fix. Problem started when vehicle had approximately 10,000 miles. Now vehicle has 32,000 miles and the issue has progressively gotten worse. These issues occur every time the car is driven, which is multiple times daily.
Vehicle will intermittently activate collision mitigation braking system with no traffic nor objects nearby, causing the vehicle to come to a near stop, or full stop. Speed, weather, and driving conditions vary during false activation, but it has also happened at highway speed, nearly causing a high-speed rear-end accident. Vehicle has twice been taken to local dealer and since they claim that it cannot be easily recreated due to intermittent condition, then they cannot diagnose & repair.
Infotainment system fails, sometimes reboots. Cracking and popping precede it usually - sounds as if it's coming from speakers. Then complete infotainment lcd fails - goes black. This leaves the *backup camera* non-functional.
The Honda sensing system almost constantly thinks there is a vehicle coming at you when there isn't one coming at you. It will shake the steering wheel and flash the orange brake warning at you. The infotainment system also stops working almost every drive as well and says there is no input for audio.
Infotainment system malfunctions causing backup camera and navigation systems to not function and sends loud crackling noises through speakers. Also causes instrument panel to fail for minutes at a time. Connections to infotainment and dashboard displays fail while in motion after minor bumps in road.
Computer shuts down on the audio system. Has been to the dealer 3 times for repair something is wrong in the wiring. While driving these loud noises come from the dash then after awhile it says audio off. Then network shutdown.
While driving on the highway my Passport, I smelled what reminded me of electrical wires sizzling it was coming from the Honda display audio unit.the apple play stop working and I had no audio sound from the radio or other app. The unit was unresponsive and remain on with the engine cut off. The display while not working remain on for three day before turning off. The unit randomly continue to go out after the smell of burning wire. And error code begin to display: 6382 appeared. This problem is still occur and I had to replace my I phone because the inside of the phone was burn. I do want to have the Passport cause harm to someone before check this safe issue out.
When using the audio system (appleairplay, bluetooth, sirius or fm radio), the speakers at some point will begin crackling and making popping noises, similar to static noises, which causes the music to interrupt and cut out. Even when you turn the audio off, the speakers continue to make the crackle and pop sounds. You have to turn the car off and open the door to completely cut off the audio. It happens randomly and is a complete distraction while driving. The display screen also cuts in and out while in use using the backup camera, music or google maps, etc. As well. The car can be in motion or parked, it happens. This started in Feb 2020, 1 month after leasing the car and approx 1000 miles.
While the vehicle is running and driving, the infotainment system fails. The first event in the sequence is that the audio from any source (am, fm, satellite, iphone) will start to crackle and intermittently cut out. Then the infotainment screen in the center of dashboard will go dark and all sound will stop. Additional events include the driver screen (speedometer, etc.) behind the steering wheel going dark. Sometimes the messages 'no audio source' or 'network connection lost' are displayed on the screen. Occasionally the system will try and reboot after 10-15 minutes, with the screens turning on again for a short period of time (5-10 seconds) before going dark again. The only way to recover temporarily is to park, turn the vehicle off, open the driver's door (shuts off retained accessory power) and then restart the vehicle. This system failure happens with and without an iphone connected via genuine apple usb cable. None of the following have resolved the problem: Resetting the infotainment system to factory settings; disconnecting the battery cable under the hood; and, temporarily removing the infotainment power fuse under the hood. Checking the system settings via the infotainment system application indicates that the system is up to date and no updates are available. This has been happening for several months. The Honda dealer service department stated that they never heard of this issue, and suggested that I film the issue when it occurs!
I copied this from someone posting, since it is exactly the problem I am experiencing and more. 'the engine will just rev higher and higher over 4K revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly.' The remote control connect doesn't work. Side sensors work intermitently. It accelerates when releasing the gas pedal but the SUV doesn't pick up speed. It makes loud accelerating noise and slows down instead of going faster. Heater makes pitching noise. These happened city streets and highways. It's not just one time occurance. My car has only 3100 miles
While driving over slightly rough roads, the radio speakers will make a crackling and popping noise. Sometimes to the point of complete malfunction where the sound will go off completely and show a message of no audio input. The only way to reset the audio is to stop the vehicle, shut off the ignition, and open the drivers door to end the retained accessory power feature, then restart the vehicle which reboots the infotainment system. Problem was reported to the dealer service department who says they can't replicate the problem. This occurs while using any audio input sources, including the maps feature in apple carplay. It's very distracting and therefore a potentially dangerous problem while driving the vehicle.
The radio displays an error message of 'network communication lost' before the screen blacks out. This happens over and over every time I drive the vehicle. In addition, the screen for the odometer blacks out and I cannot see the traveling speed of my vehicle. I cannot use the federally mandated backup camera as well as the parking sensors. I cannot see the parking sensors. The vehicle also shows 'brake' continually when driving as another car approaches from the opposite direction. There is no need to brake at these times. This occurs very frequently while driving. The last item is the transmission does not want to shift while traveling downhill about 50% of the time when I leave my house. The engine will just rev higher and higher over 4K revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly. When another vehicle is approaching from the opposite direction many times it does not turn off and I blind the oncoming driver. I have brought this to the dealership twice and it has not been fixed.
A D V E R T I S E M E N T S
- Berlin, MA, USA