This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My mechanic reported that car's rear control arm has broken away from frame of car and is a very unsafe condition to use. No warning was given. Was found during normal inspection on mechanics lift. Manufacturer would not help during owners notification of problem but recognized the seriousness of the problem. Dealer has not been notified just my mechanic professional's recommendation.
-The vehicles front subframe failed to support the vehicles stability, structure, weight, and momentum, during normal driving, braking, acceleration from a stop, etc. -The corroded and complete 'rusted thru metal' subframe is available for visual/safety inspection, and photo's are attached. - Safety was severely compromised while driving, as the "Subframe to main channel frame" fastening bolt was sheared and broken off while driving, causing the vehicle to veer, without control, due to the engine weight and front end suspension/components shifting out of position. - Independent service centers and auto- mechanic statements in multiple car safety forums have indicated similar situations have occurred, and could be fatal at highway speeds/conditions. - The vehicle is scheduled for dealership inspection and consultation for further use, and/or repair. -No warning lights were initiated at time of this issue. Steering wheel vibration, and loss of steering control occurred.
Wife was driving her jeep when she started to veer to the left. went to turn to steering to get straight when it wasn't responding a lot of slack in the steering. called a tow truck when the tow truck lifted noticed the cradle/sub frame was broken. she was on a country road when it happened. If this was on a highway or interstate there would have been major collision resulting in death. there was no warning when it broke it just broke. after doing some research into why it would break the air conditioning hose to the water to drain was running on the sub frame which rusted and eventually break, the break shifted the engine about a foot and dropped about 10 inches Since she didn't hit anything or no property damage there was no police involved. I have reached out to chrysler with the issue with no response. My family was in danger due to a poor design that could of been avoided and what I read she wasn't the only one.
The contact owns a 2011 Jeep Compass. The contact stated that while her daughter was driving 55 mph, the brake warning light illuminated. The vehicle independently decelerated to 30 mph. The contact's daughter continued driving without further issue. The contact took the vehicle to an independent mechanic who inspected the vehicle and stated that the front and rear K-frame was severely rusted and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2011 Jeep Compass. The contact stated while the vehicle was being state inspected, the technician informed her that that the sub panels on the vehicle were corroded. The vehicle was not taken to the local dealer. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.
- Ashland, PA, USA
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Extremely rusted and corroded crossmemeber and subframe rendering it dangerous of falling apart on the road. The vehicle made a rattling sound under the car while in motion from the streets to the expressway. Seems to be corroding and rusting from the inside out.
I brought in my 2011 Jeep Compass for an oil change and a simple repair. My mechanic called with what I believed was the call that my vehicle was ready to be picked up. To my surprise, he stated that there was a major issue. He stated that the frame was completely rotted and unsafe to drive, even the mile back to my house. After speaking with the dealership I purchased the vehicle, they advised me to drive the vehicle there (approx. 1/2 mile away) and leave for repair. They explained that the frame was placed under extended warranty due to the issue and that I would need to pay approx. $500-$1,000 for 'other parts' and an alignment when replacing the frame that were not part of the warranty. Quite frankly this is unacceptable. It should cost me no out of pocket expense for a failed part, especially a frame on a less than 10 year old vehicle. I am incredibly thankful that I brought it in prior to giving it to my 17 year old. Very dangerous! Jeep should cover the whole cost! in addition, I was told the part isn't available for at least 4-6 weeks!
I got a recall for a rusted sub frame, front and back in which one has a hole from rust. I take it to courtesys in altoona, pa. The guy earnie tellsme there will be parts surrounding the subframe not included with the recall that must be paid for out of pocket. I think everything to fix my car should be covered. They saw a woman coming! pisses me off to no end.
2011 Jeep Compass 4WD. Had shaking in steering wheel and a wheel wobble. Even at driving 40mph or lower. Mechanic said the cradle/crossmember was rusted out. At 8 years old, the engine cradle should not be rusted out. Huge safety hazard.
The contact owns a 2011 Jeep Compass. While driving at any speed, the engine rattled and the steering shook. The vehicle was taken to an independent mechanic who diagnosed that the subframe was rusted and rotted out. The contact called tri-city Chrysler Dodge Jeep Ram at 800-491-6295 (located at 189 rte 108, somersworth, nh 03878) and scheduled an appointment. The manufacturer was made aware of the failure and stated that nothing could be done to assist. The vehicle was not repaired. The failure mileage was approximately 140,000.
Tried to get inspected and refused dealer said subframe is rusted and rear-crossmember rusted, dealer smail said. Not covered under extended warrenty !! so my question is why would my jerp frame be rusted when it's a 2011 !!
The contact owns a 2011 Jeep Compass. While the vehicle was being state inspected, the contact was informed that there was excessive corrosion to the rear subframe of the vehicle. The vehicle was taken to an independent mechanic to be inspected. The contact was informed that the entire subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.
I started up my vehicle and the etc light came on, let me remind you that it's been going on and off every day, well, I put the car in drive and as soon as I let off the brake, my car accelerated to 4 RPM's and I hit the back end of a family friend who was parked in the drive way. I had the body/mechanic shop take a look at it while repairing the body, and they had no for sure answer. I have had 5 different mechanics look at it and had my codes ran more than once. It's ridiculous. The etc light is on constantly. It's all a matter which day its going to accelerate on its own and which day its going to lose power. This is ridiculous. I have called Chrysler multiply times. My argument is the fact that it isn't something that I have done to the car. What if something was to happen and it came on when I was at a traffic light, somebody is walking across the road and my car accelerates. That family is going to sue me and my insurance and my insurance is going to sue Chrysler. It's so pathetic, it costs almost $100 just for them to tell me what's wrong. Then, lord knows how much it will take to actually fix the problem. We have already spent almost $500 trying to fix the problem ourselves and that obviously isn't working. I hope that they're are others who are experiencing this problem so we can get it fixed which it what should've been done a long time ago. There are plenty of complaints online and none of which have found a fix to the problem. My car now has 114,000 miles on it and I still have 4 years left to pay on it. And quite frankly, due to this issue I will probably never buy another Jeep again, Chrysler as a mater of fact. I hope nobody has gotten hurt though! thanks! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The exhaust hanger allowed the exhaust to shift up into the bumper causing the rear bumper to melt/burn. My family's lives were put in danger and my bumper was ruined because of this engineering defect. [xxx], CEO of Town & Country dealerships in Oregon sent an email to warn his customers of this problem stating the following: "dear patriot and Compass owners, .... something of concern that we feel we should share with you. The issue has to deal with the exhaust pipe on (non limited) models. In particular those models that do not have chrome tip extension on the end of the exhaust pipe. We have noticed on certain vehicles, that if by chance you should run over an object, or if something hits the pipe or muffler, it can cause the pipe to shift upward. It potentially may lock and position itself approximately 2 inches higher than it normally should. This may cause the exhaust to hit the back of the plastic bumper cover and cause it to get extremely hot. It may cause the bumper to potentially melt and burn. There have only been a handful of cases nationwide; I believe less than 3 from what I have been told... please note that the manufacturer has not come up with an official fix... [xxx] at this time Chrysler refuses to issue a recall or warn consumers, clearly placing those Jeep owners lives in danger. Chrysler will not take action to fix the fire hazard vehicles they are selling unless the government makes them. Videos are available on youtube by searching "Jeep Compass bumper melting" and "Jeep patriot bumper melting." Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
As I was putting items in the rear of my Compass the rear hatch fell on my back. I saw it start to come down and caught it with my arm and tried to lift it off of me, but it would not stay in the upright position. The dealership has ordered and received the parts on September 21st, however Jeep is waiting for more information to replace the hatch struts, as I have been having problems since January with the rear hatch rubbing the paint off of the bumper as well. If I would not of seen this come down on top of me and was able to catch it before it hit my back, it could of seriously injured me. Or if a small child would of been lifting it, and it fell on them, it would of crushed them as the rear hatch is very heavy with bad struts. There is no reason these struts should of failed as the car is only 15 months old and 10400 miles.
A D V E R T I S E M E N T S
- Foxboro, MA, USA