really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee body / paint problems

body / paint problem

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2004 Jeep Grand Cherokee Owner Comments

problem #1

Apr 242005

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • miles


I was pushed off the road during a snowstorm by a semi tractor/trailer and hit a cement barrier on I480 with my 2004 Jeep Grand Cherokee. Upon estimating the damages, I was told that I had left front rail damage that requires replacement. After 3 weeks the repair facility was unable to locate a replacement rail for my vehicle (they were told that the part was unavailable). On 5/11/05 I called daimler-Chrysler myself to find out what is going on, and why there are no rails available for a 2004 (one model year old) vehicle. I was told by the 1st person I spoke with (eric) that the reason a rail could not be found is because they are defective with welding issues and being recalled. I asked why I wasn't notified by daimler Chrysler and he didn't know. He took down all my information and said that he was sending my file to their parts department to do a world wide search for a rail and he would get back to me in a couple days. By late afternoon on 5/13/05 I had not heard back from daimler Chrysler, so I called back. I told my story to 3 more people that I was transferred around to, and the last person I spoke to was geoff, he was rude, tried to intimidate me, telling me that I had no business calling there, I was doing the legwork for my insurance company, and I told him that I had every right to call as I am the vehicle owner. Bottom line, they can produce a rail for my vehicle as early as June 1, 2005, but no guarantee that it will be that date. I feel that I have gotten the total run around and have been forced to use a rental car for 4 weeks now, because of daimler Chrysler's failure to provide parts for a 2004 model year vehicle which I understand they should have in stock for a 10 year period.(by federal law). I am totally frustrated by their lack of assistance and empathy for my situation, and want to know what recourse I may have against them or the government for failure to produce a part for a car that is one model year old.

- Lyndhurst, OH, USA

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