pretty bad
Typical Repair Cost:
Average Mileage:
108,900 miles
Total Complaints:
25 complaints

Most Common Solutions:

  1. not sure (8 reports)
  2. replace broken window regulator (8 reports)
  3. replace window regulator and motor (5 reports)
  4. replaced all window motors (2 reports)
  5. repair wiring (1 reports)
  6. replace wiring harness (1 reports)
2004 Jeep Grand Cherokee windows / windshield problems

windows / windshield problem

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2004 Jeep Grand Cherokee Owner Comments (Page 1 of 2)

problem #25

Mar 132019

Grand Cherokee 4.7L V8

  • Automatic transmission
  • 176,667 miles


This Jeep was purchased for my disabled son for transportation to doctor appointments. There were some initial problems with the windows not going down in the back two passenger windows when operated from drivers panel. Sometime later, found that windows would not operate from the individual door panel either up or down. My son stated that if he slammed the drivers door real hard that one of the windows would go partially up or down and stop. He cannot repair it himself, and at 77 yrs old, I can't repair it. Living in Colorado, if it is snowing, he cannot drive this Jeep for fear of being stuck in a snow drift and freezing to death without being able to raise the back windows.

This is definitely a problem, making the vehicle useless for the purpose I for which I purchased it. My son has tried to fix it, but he cannot. I cannot believe JEEP has not done a recall on these window regulators after seeing so many other complaints about the same thing. Neither of us can afford $350 each to fix these two windows. Regrets that I thought I was purchasing him a dependable vehicle.

- Durana C., Rocky Ford, US

problem #24

Apr 142010

Grand Cherokee Inline 6

  • Automatic transmission
  • 75,000 miles

Window regulator broke several times on this Jeep. I now realize this was a common problem in the 04 Jeep Grand Cherokee.

- Ahmad M., Chicago, IL, US

problem #23

Feb 222017

Grand Cherokee

  • Automatic transmission
  • 224,000 miles

Bought the Jeep from my dad, he was trading it in for a new one. Driving to work one morning in late winter, when I went to put the window down I heard the sound of plastic pieces falling in the door. OH Crap I, though, and sure enough the window would not go back up. Good thing it was not snowing or raining that day, being winter in Michigan most of the time the weather is crummy. Drove to work and back with the window down, (man was that a cold drive). I pulled the door apart and sure enough, the window regulator had broke. Taped the window up until I could get a new one and put it in. Not that bad of a job, and for the car having 224,000 on it I guess something is going to break. Later when I talk to my dad about the problem he said had replaced the passenger side twice when he owned the car. I guess this is a common problem.

- Stillmeridian .., Alto, MI, US

problem #22

Feb 102017

Grand Cherokee Laredo 4.0L

  • Automatic transmission
  • 138,589 miles


windows ,all 4 quit working all of a sudden and from a previous repair that cost me 300 bucks I decided not to fix it since it would probably cost 600

- Douglas P., Port Deposit, MD, US

problem #21

Jan 012008

Grand Cherokee 4.0L V6

  • Automatic transmission
  • 12,000 miles

Have had a window regulator break 5 times before the back two were permanently closed with a 2x4 holding them in place.

- landon912, Portsmouth, VA, US

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problem #20

Jun 192016

Grand Cherokee Special Edition 4.0L Straight 6

  • Automatic transmission
  • 172,000 miles

I will NEVER own another jeep. I have had nothing but trouble out of the windows and electrical on this jeep. when I get the thing paid for I'm putting a for sale sign in it and getting away from jeeps. The passenger front window went out then the back passenger window now the front drivers window. IT IS JUNK...... Jeep stands for JUST EMPTY EVERY POCKET.

- Jessica B., White Pine, TN, US

problem #19

May 152010

Grand Cherokee 4.0L V6

  • Automatic transmission
  • 100,000 miles


Went to have it fixed the first time. Four other guys in there for the same reason. Later, three other windows went out; they're now held up by a 2x4 I put inside the door assembly. At least my driver side works, would be some pretty awkward traffic stops otherwise.

- landon912, Portsmouth, VA, US

problem #18

May 012015

Grand Cherokee

  • Automatic transmission
  • 125,000 miles

One window will cost 350.00 I was told so I have done nothing.

- Dawn P., Spirit Lake, IA, US

problem #17

May 062015

Grand Cherokee

  • Automatic transmission
  • 120,000 miles

I was told it would cost 350.00 a window. Sometimes one will work.. I know there is a short but where.

- Dawn P., Spirit Lake, IA, US

problem #16

May 012015

Grand Cherokee

  • Automatic transmission
  • 125,000 miles

First my back passenger window quit working than my front passenger side window now it my driver side window.

My driver side outside side mirror don't work.

- Dawn P., Spirit Lake, IA, US

problem #15

Nov 032015

Grand Cherokee Overland 4.7L H.O

  • Automatic transmission
  • 138,000 miles


Shut the door on my car one day and the window just fell down. Had to push it back up by hand and duct tape it to park in a public parking lot without anyone stealing anything, it was, without a doubt, pretty inconveniencing.

- zacharycmi, Kalamazoo, MI, US

problem #14

May 132015

Grand Cherokee Limited 6 cyl

  • Automatic transmission
  • 130,045 miles

The problem began with the windows, sometimes they will work to go down but I would have to wait at least 15 minutes to let them back up. Then my lights interior and exterior wouldn't go off so I had to turn them off manually. Now the windows will not let down at all. And I have to use my lights manually. I have to run my a.c. more then I can afford to due to the windows not working. I have read other complaints about the same issue. I believe it should be a recall to fix this problem.

- Latashia J., Chicago, IL, US

problem #13

Mar 012009

Grand Cherokee Limited 4.7L

  • Automatic transmission
  • 50,000 miles

Tried to roll window up down and wouldn't work. I finally had to make sure window lock was on so no one could touch it. I didn't want it stuck down. Still not working after all these years.

- Valerie A., Orting, WA, US

problem #12

Dec 112013

Grand Cherokee LAR 3.2L

  • Automatic transmission
  • 130,000 miles

In the 3yrs I've owned this Jeep we've had to replace all four of the window motors for the electric windows. The last time it happened it was in the middle of winter on one of the coldest days of the year, while driving home I heard a loud pop, sounded like the window broke. The loud sound scared the crap out of me and about caused me to crash, not long after that the window fell down and I couldn't get it to roll back up. Let me tell you it was a long cold ride home and I was so pissed. It's a good damn thing I was baby sitting my nieces baby that night.

On all four windows it makes that really loud crack that sounds like the window is breaking, they should recall this. I think their window system is sh*t and cheap, I really think for the price we paid for this Jeep we shouldn't have this problem. I should be reimbursed for the price and labor for getting them fixed. It cost me 35 dollars a piece for each of the doors and the labor was 65 dollars for each door.

- monicaiowa, Chariton, IA, US

problem #11

Jul 252013

Grand Cherokee V8

  • Automatic transmission
  • 110,000 miles

I drive a Jeep Cherokee and I rarely ever have passengers in the rear seat, but on a daily basis I open and close the door to get my purse or lunch box out. I shut the door and the window instantly dropped out of place. I could not afford to get it fixed so my friend and I wedged a 2x4 in there to keep it up until I can get it fixed. A local shop quoted me about $250 to fix!! YIKES

- Heather S., Beaver Dam, WI, US

problem #10

Jun 212013

Grand Cherokee V8

  • Automatic transmission
  • 109,000 miles

The front driver side window on my Jeep Cherokee fell out of place when I shut the door. The dealership could not get it in until the next monday and there was rain in the forcast for the next day. I do not park in a garage, so I was very upset. This was the second time this had happened to me. The dealership only covered the cost of labor, I had to pay for the part which was $250. Not too happy since I bought this Jeep.

- Heather S., Beaver Dam, WI, US

problem #9

Sep 142012

Grand Cherokee V8

  • Automatic transmission
  • 106,000 miles

I had just bought my Jeep in Sept 2012 and not even a week later the rear passenger window fell out of place when my brother in law shut the door. The dealership fixed it at no cost because I had just bought it. Im lucky they fixed it because this was just one of the 4 windows that needed this fixed in less than a year.

- Heather S., Beaver Dam, WI, US

problem #8

Jun 012013

Grand Cherokee Limited 4.0L

  • Automatic transmission
  • 127,000 miles

This is the third time that my rear passenger window regulator has died. The first time it was covered under an extended warranty and was replace. The second time was on the way to the beach, and now the third time in 90 degree weather and now we are struggling to find the cause. I do remember CarMax stating a wire was no longer grounded and that was what cause the shortage. The second time my mechanic repaired the window at $200, and three years later it's out again. The same window. Not to mention my passenger tail-light has a shortage. Coincidence I think not. All of this is on the same side and it's electrical and not to mention I notice a lot of Cherokee's with the same tail light out.

- yasmeenmurray, Durham, NC, US

problem #7

Feb 012008

Grand Cherokee Aluminum 4.0L V6

  • Automatic transmission
  • 40,000 miles

Al four window's have broke.I replaced two of them and now they are broke again including the two back windows which I haven't replaced because of the 460.00 cost per window. I have wedges put in the doors to hold the glass up.I will never buy another Jeep.

- fowkes, New Bethlehem, PA, US

problem #6

Aug 142008

Grand Cherokee Laredo V6

  • Automatic transmission
  • 110,000 miles

All 4 window regulators broke within one year (15k miles). 2 went at the same time, and the other two were separate occurrences. Had duct tape holding my windows up until I was able to get them fixed. $425 a pop.

- Chenell T., Philadelphia, PA, US

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