This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Wrangler. The contact stated that the cruise control and the horn failed to activate. In addition, the air bag warning light illuminated. The vehicle was taken to the dealer, who diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 20,000.
The contact owns a 2011 Jeep Wrangler. The contact stated that the heater core failed. The vehicle was taken to a dealer on several occasions where it was diagnosed that the heater core needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 15,000.
I have been experiencing electrical problems with my vehicle since I purchased it in November 2010. There has been systemic electrical failures that are getting progressively worse and putting my safety at risk. I have been getting the run around with Chrysler regarding the problems. - I purchased the vehicle brand new from a Jeep dealer in los angeles California. Since being purchased the following components have failed intermittently. Each part simply stopped working while I was driving the vehicle and in order to make them start working again I would have to pull over turn the car off wait a few minutes then turn the car back on (horn, lights, window maser switch, car stereo, car stereo amp, driver's airbag). Once I restarted the car it seemed like the Jeep would reset and the parts would start working again. Jeep has been replacing these items, but they would never root cause the problem. - most recently Chrysler discovered that the fuse box & electrical cluster were defective. It took Jeep 77 days to replace the 2 parts. The worse part is they tried to have me drive the vehicle during those 77 days until the parts became available putting me and any vehicle around me at risk of injury and death. This in my opinion is a serious safety hazard. - while I hope this is the end of my problems.. I think the NHTSA should investigate Jeep Chrysler's electrical cluster and components to ensure that they are worthy of being in vehicles on the road.
Was entering onto the interstate when my 2011 Jeep Wrangler completely shut off, all warning lights on the dash came on, power steering went out, and headlights turned off. Immediately maneuvered the Jeep off of the interstate where I sat in 20 degree weather for a half hour before it would start back. Two weeks later I was driving down the interstate in a rain storm and the windshield wipers completely shut off. Once again, we had to carefully get off of the interstate and try to get them working, which we failed to do. Had to wait until the storm passed before we were able to get the vehicle home. My husband is a mechanic and began driving the Jeep on a daily basis with a computer hooked to it in hopes to catch a code. Once again, the Jeep shut off all power and threw a code for the tipm module. Since then, we've had several instances where the Jeep looses all power and shuts off along with the traction control kicking off and on. We bought the Jeep and had it for only 3 weeks before the problems began. We've contacted the dealer we purchased from, several Jeep dealerships and Chrysler directly and received the run around by all of them. We contacted our local Jeep dealer where we were told that the tipm modules were a common problem and they were on back order with no estimated time of arrival, but they would call when it came in. That was 8 months ago and still we haven't received a call. I'm always nervous when I drive it now because you never know when is going to shut off in traffic and cause a wreck because you can't get off of the interstate nor can you steer easily. I really wish Chrysler would own up to this issue before it kills someone!
Driving about 40 mph and Jeep stalls while driving, everything turns off and radio resets time back to 12, done it more than 10 times, I take it to a dealer and have the computer connected and they say no codes show up.
- Eagle Pass, TX, USA
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June 23rd, after beginning to move after traffic was thining out, the engine shut off and would not start back up. After checking fluids and temp levels (electrical gauges still worked), I could only assume this was a sensor issue. After the vehicle had been towed to a dealership, the next day it was confirmed that the tipm (total integrated power module) had went bad, and needed to be replaced. This part is coded specifically for the vehicle (used ones cannot work). I was told that the part could take up to a month to replace because Chrysler was not releasing them due to an issue with them. Once this was found out, it struck me as odd seeing as I was never notified about a recall, and if this was a known issue, shouldnt one have been sent out?
While driving on the freeway my vehicle lost power. I was able to turn the key off then on again and start it while in neutral. It was just after hitting a large seam in the highway. I later replicated the incident in a vacant parking lot and found that I could be driving bump the keys and the vehicle would shut down. Also gave a quick downward tug to my key ring simulating hitting a bump and the vehicle shut down at that point also.
Using my 2011 Jeep Wrangler (right hand drive), I deliver mail for the U.S. postal service. Was delivering mail on my rural route. Date was 4th of Feb.2014. The problem was a fire in the engine compartment. Causing damage to the wiring harness, many other wires, compartment plastics, and gas line. The cause appears to be hot oil from the transmission dipping onto the engine and transmission. I only see that the fill tube on the transmission was the leak. I heard a fire ignite, open the car hood and seen the black smoke I then put out the fire. It is now the date-March 18,2014. I have no support from Chrysler corporation for repair of my problem. Their investigation stated an investigation into the incident found no manufacturing defect that caused the incident on 2-3-2014. I have now turned this over to my car insurance company. They say I should use the lemon law. This vehicle was repaired for a bad transmission in Nov. Of 2013. I do not see why I should of had more problems. The insurance company cost to repair is $5000. If the transmission is bad I was told by the dealer for the Jeep, a new transmission would cost me personally $5000. Thank you.
I started my Jeep this morning in my driveway with the factory remote start, 10 min later I walked out of my house and saw flames and smoke coming from my drivers side door. A car driving by had stopped and called 911. Another neighbor ran over with a fire extinguisher and we were able to get the fire in control before the fire department got there. The driver side door is completely destroyed and melted, the window is gone. The roof, seat and surrounding area are also damaged. The fire appeared to have started somewhere in the driver side door. I called Jeep twice today thinking they would be concerned and responsive, but I was told it would be 2-5 days before they could have someone come out and inspect the car. In the meantime I wait carless...thank goodness my 2 children were not in the car when it happened. I did some research this evening and found the exact same thing happened to a couple in montreal last January and found reports of this happening 2 other times with the exact same make, model & year Jeep.
My clock spring is inop there is a recall for this on right side drive Jeep well mine is a left side drive with the same issues that the right side drive has why isn't it a recall for all clock springs they are the same part number for both side drives please fix this as it also affects my horn and airbag. Thank you
For some time the vehicle has had an intermittent electrical starting problem, which results in a personal safety issue. Most times the vehicle starts properly. At times, however, when the key is inserted and turned, nothing happens. Sometimes the vehicle can then be started using the remote start and then operated by quickly inserting the key and turning it. At times neither the key nor the remote start will work. Typically, by alternating between attempts to use the key and remote start, the vehicle can be started within 15 minutes. The vehicle was recalled due to this issue and was recently taken to koons tysons Chrysler in Virginia for service. However, after the vehicle was returned with a 'software upgrade' to correct the issue, the problem continues. It was again taken this week to koons tysons Chrysler to fix the problem, but the service center says it cannot replicate the problem on its lot and therefore won't do anything more. It says it completely believes there is an issue, but wants to return the vehicle, wait until the problem occurs again, and then have it towed to its service center for appraisal. Obviously, this is not a practical solution. It could present a dangerous situation of having my wife stuck who knows where (a dark parking lot, railroad crossing, etc.) with a vehicle that won't start. This is a known issue for a vehicle under warranty and Chrysler needs to step to the plate, take responsibility, and fix the problem. In the meantime, I'm driving a rental car at my expense as Chrysler will neither pay the rental bill nor fix its vehicle.
Traveling at 30-35mph I braked and turned quickly to make a left turn across traffic into a parking lot. The engine stalled causing my steering to seize. I had no control of the vehicle except to mash on the brakes which lost power. I was almost hit by cross traffic. I coasted to a stop, hitting a curb and nearly hitting several parked vehicles.
Potentially a root cause of the rash of fires in Jeep Wrangler that are sitting parked: Failure of the tipm (totally integrated power module). In Dec 2011, my daughter drove her new (3000 miles) 2011 Jeep Wrangler unlimited to church, parked it, turned off the key, took the key out of the ignition, exited the vehicle and locked the door, and went into the church building - never realizing that motor was actually still running!! (they're very quiet when idling and she was talking to a friend.) about 20 to 30 minutes later, a man came running into church that knows of her vehicle and said "your Jeep is running, there's smoke or steam coming out from under the hood, the door is locked, and I can't get in to turn it off! my daughter checked and she indeed had the ignition key in her hand. She ran out of church and unlocked the door, put the key in the ignition but it would not kill the engine! we had to engage the clutch in a high gear on the manual transmission to kill it. Radiator coolant all over the ground. We found that radiator fluid was just about all boiled out of the engine. The tipm was allowing the engine to continue to run even though the ignition was off and key removed - but the tipm did shut off the electrically operated cooling fan in front of the radiator. There was electrical power going to the motor ignition so that the motor continued to run - but w/O a fan. The coolant boiled out of the engine and had our friend not intervened our motor definitely would have boiled itself dry and continued to run until it either seized up due to excessive heat and/or ignited a fire due to the excessive heat (potentially by igniting the fuel within the fuel system"? electrical wire insulation causing an electrical fire?? battery boiling and fire?"). as you're aware, there are several potential secondary sources for fire ignition under the vehicle hood.
The contact owns a 2011 Jeep Wrangler. The contact stated that she started the vehicle by using the push to start feature. The contact then opened the front driver's door and noticed that the front passenger door was on fire. The was able to successfully extinguish the fire. There were no injuries. The vehicle was then towed to the dealer, but the dealer advised the contact to tow the vehicle back home. The manufacturer was notified and an investigator was sent to inspect the vehicle. The investigator stated that the fire originated near the heated mirror on the passenger side. The dealer was waiting on replacement parts to arrive. The manufacturer was notified and the contact was unable to receive a response. The VIN was unknown. The failure mileage was 16,000.
I went to a Jeep jamboree on the weekend of September 17th and as I was driving to go wash my Jeep my Jeep first speed up and I couldn't get it to slow down then I smelled a burning smell and then dashboard started having trouble lights come on so I got it off the highway as I exited the highway I saw smoke coming from under the hood so I stopped immediately and opened the hood after shutting it off and saw it coming from the main fuse block grabbed some tools to disconnect the battery but by then it started to burn so I poured water on the fuse block put it out and called a tow truck took it to tri star Jeep in uniontown, pa they got it fixed after almost 2 weeks and on the way home it started again and I caught it earlier but this time I had to pay out of pocket. Ever since those 2 episodes it's had lots of electrical problems and it just never stops.
A D V E R T I S E M E N T S
- Kingsville, TX, USA