I went to the dealership to get the Air bag recall update and now the light started coming on and off the past couple weeks. And is on every time I start the vehicle. I have little ones and need to get this fixed

- Ottawa, KS, USA

I purchased this van pre-owned from Bridgewater Kia in NJ with an extended warranty in 2018. There was a recent safety recall for airbags and the airbag warning light was on. I brought the car into Bridgewater Kia on July 18, 2022 and was told that the passenger front airbag module needed to be replaced and that it was not part of the recall. I was also told that this defect SHUTS DOWN ALL OF THE AIRBAGS in the vehicle. There are NO airbags working in this vehicle. I was also told by Bridgewater Kia that (1) the passenger airbag module was back ordered and coming from another country so they do not know when it will arrive; (2) that I would have to pay $1,161.73 upfront before they would even order it; (3) they would NOT provide me with a loaner car; (4) that the airbag was not covered by the extended warranty I purchased from Bridgewater Kia because that warranty ended at 100,000 and we have 101,263 miles on the van and, (5) that I should not drive the car because it is unsafe. This is absurd. An airbag module is not something the owner of the vehicle can maintain. Moreover, the van is only approximately 5 years old and basically designed for people with children. On one hand the dealer is telling me not to drive it because it's unsafe, but I guess expects me, in this economy, to go rent a car indefinitely while we wait from an international shipment? It's not possible for me not to drive the van. This is a major safety problem that involves children that Kia should repair free of charge. They should also provide their customers with a safe means of transportation. They can't delegate airbags to the consumer and it's hard to believe that I am the only one experiencing this. I also want to let you know I have contacted Kia directly out in California and I'm waiting for a call back. I waited because it's only today that I was able to confirm with the dealer that the so-called warranty is useless.

- Annandale, NJ, USA

My 2017 Kia Sedona passenger side seat belt sign was flashing and air bag warning red light was turn on. According to the manual air bag on passenger side may not work properly. It's keep going on and off on my dash.

- Battle Creek, MI, USA

While driving around a corner doing 25 mph, on a back road that was dry, I corrected the steering to the left out of the curve and the steering continued to pull to the right and would not correct. Vehicle went down a 20 foot embankment and struck a tree head on. The airbags did not deploy in the collision and the engine did not shut off. I sustained serious injuries, resulting in 4 months of missed work and a double discectomy to repair two severely herniated discs. Until my surgery I was in a wheelchair from these injuries, as my spinal cord was compressed by the discs in my neck. The Kia service department and the customer relations hotline will not speak to me regarding the safety features other than to say there has not been a recall. It is my understanding that the airbags should deploy from a full front impact going a speed of at least 25mph (as there was downward momentum at that point) however the auto body repair shop that our insurance company assigned us to says the airbags are not designed to deploy in such an accident. As I cannot get an answer from Kia as to whether this has merit, I am left driving a vehicle that I am unsure is safe.

- Sedro-Woolley, WA, USA

The contact rented a 2017 Kia Sedona. While driving approximately 35 mph, the contact rear eneded the preceding vehicle. The frontal air bags did not deploy and the seat belt did not restrain the driver. A police report was filed and there were no injuries. The vehicle was towed to a private impound lot and was not drivable. The manufacturer was not notified of the failure. The approximate failure mileage was 7,609. Updated 02/15/2017

- Long Beach, NY, USA