This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Kia Telluride. The contact stated while driving 65 MPH, the vehicle started jerking. Additionally, the contact stated that the vehicle displayed a message "Consider Taking a Break". The vehicle was taken to a dealer where it was diagnosed that the transmission and both front and rear axles, oil pan gasket, brakes, drive train, and engine needed to be replaced. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,826.
Passenger front CV axle boot leaking grease causing damage estimated $1000. Seems to be a huge issue for a lot of Kia owners (as parts seem to be on back order now). No rough terrain driving. So if this is an issue driving on Minnesota roads, bad parts by Kia. I lived on a farm where you drove on uneven terrain all the time-?? never had a vehicle (Ford, Buick) never had this issue
1st winter of owning vehicle. The engine started to Rev with high rmps about 8000, and no power / speed incrase would happen. This was looked at by dealer within first year. This then happened again, dealer looked at it. Third time, the dealer had a code to look at, and the transmission was upgraded with software. We are now a 4th time at the dealer, and the observed reving is happening again, and shifting is not smooth.
This started in July/August. I went in to get into my car and noticed that although my car was making the sound of unlocking, it wasn-??t unlocking. Neither the key fob or pressing the button on the door handle would unlock my car. I manually used the key to get in. Once I got in, I had a rear collision warning on my dash and was unable to shift from park. I overrode the shift mechanism and took it to a mechanic. They hooked it up to a reader and was tracking down the error when all of sudden the error code disappeared, and they were unable to progress. I left there and drove to work without issues. Two days later (Saturday) it happened again. I disconnected the negative battery cable and waited a few minutes before I hooked it back up. It was fine for about a month and then it started happening again. This time I tried the battery cable again and it worked for a while, but it started to happen more regularly. I took it to a Kia dealer but they were unable to replicate it. They said if it happens again record it and send a the video. Two days later it happened, and I sent them a video. I took my car back to the dealer and it has been there 11/9. In between visits, it happened, and I overrode the shift mechanism and I noticed my dash lights were almost out as well as the other issues. I believe I know what the issue is. I noticed this only happens when it-??s cool in the early morning and then, when the sun comes up, there is an abundance of moisture on the inside windshield. I believe that heavy moisture is shorting out the electronics in my dash. I-??ve never had an issue when it rains or midday. It-??s probably why this has been so noticeable in the fall early winter. We have lots of mornings in the 30-??s and they quickly warm up when the sun comes out. I have read some online forums that talk about the condensation issue with the Kia Telluride. I haven-??t found any that talks about the electronic issue however.
- Byron Center, MI, USA
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Believed to be front power transfer unit was looked at by another dealer not Kia. Found ptu leaking fluid and howling during testing. Not sure if in future the unit will lock up causing unsafe vehicle condition.. has had brand new Michelin tires installed at the request of Kia dealer. Vehicle still has a vibration at 67-72mph dealer followed tra099 tsb, didn't fix issue/didn't want to spend the time diagnosing because its under warranty and they don't get paid for their time. Has been to dealer for concern was told normal operation. Not normal at all the whole vehicle groans and shakes.
The all wheel drive and antilock break are not working. Also, the dashboard has no indicator lights on and the diagnostic app says nothing is wrong. So the computer system has failed too. This is an all wheel drive KIA Telluride with less than 15,000 miles. It all started this snow season, when there is the least bit of snow or ice we have no control of the vehicle. Our 2 wheel drive Prius handles better. This resulted in my wife losing control on a roundabout and hitting the curb, which in turn damaged the a TIE rod and alignment. We were lucky she was driving in our neighborhood, just 1/2 a mile from our house and was driving slowly. The vehicle is no longer safe to drive. It is currently being serviced at a Kia dealership. At this point the service provider says there's nothing wrong with the AWD and the antilock breaks because the computer's is telling them it's fine. Service person is blaming it on the ice however at the time of the incident there was snow and slush. I and my oldest son have also driven it recently and noticed the same issues as my wife when driving in snow. We didn't take it in because the app says the car is fine. Initially thought maybe we had accidentally pushed a button that deactivated AWD, but further reading indicated AWD is always on. The initial plan was to address the way it felt driving it in snow at next oil change (which was due in about 100 miles) but we trusted the computer system.
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
I reported a suspected defect on my vehicle 1/26/22. With 44,000 miles, the car began stalling and having difficulty accelerating from a stop at busy intersections. Germain Kia Dealership on Georgesville Rd in Columbus, OH where I purchased the vehicle new has refused to adequately investigate this issue, and has refused to make any repair for the open recall on this vehicle involving taillights and the trailer hitch. Dealership stated it would only make repairs if I bought a $15,000 new engine from them, and they stated that Kia would not honor my manufacturer's warranty, nor would Kia honor my extended warranty sold to me for $2,000 at time of purchase. Dealership was acting as an agent of Kia when taking this action. I filed a complaint to Kia headquarters, but this scheme to defraud was endorsed by Kia through a lack of action. I was assigned case number 14636950 by Kia, but the automaker took no action. My recall item was not repaired, and the suspected defect that involves stalling on my two-year old engine was not addressed at all. My records show 5 oil changes since buying this car, but Kia's Columbus, OH dealership says only oil changes done by their own dealership count. None of my oil changes done by other ASE certified repair facilities will be recognized. Dealership says Kia will not honor any warranty due to lack of maintenance. I can prove vehicle was maintained properly. When I escalated this matter to the dealership sales manager, service manager, and general manager, they took no action. I was denied repair on the recall item, as dealership and Kia tried to trick me into buying a new engine, they breached my warranty and my extended warranty, and they did not investigate the new potential defect involving power train. Please do not allow Kia and its dealers to defraud other customers and keep unsafe cars on the road in this fashion.
Started car in 70 degree weather, heard a ticking noise coming from the hood, put car in reverse then drive, engine light came on (solid, not flashing), took it to get a diagnostic test and results state -€œTorque converter malfunction-€. The car is now shifting hard through gears and shaking while driving.
My 2020 Kia Telluride has had electrical problems since 3 months after purchasing it in June of 2019. It started out small with my backup camera glitching/not being visible, the interior lights flickering, and my heat not working properly. Then, it quickly escalated to multiple emergency lights engaging in my dashboard while driving or stopped. I called the dealership and was told if the codes aren't active they can't service the vehicle, so when it happened again I brought it to them directly. At this time my vehicle wouldn't go in reverse and the steering wheel locked. The diagnostic report stated the car lost communication with fuel pump control module, instrument panel cluster (lpc), control module (ccan),and HVAC control module. This happened on two occasions compromising my family's safety. On the 3rd occasion, the following happened: The steering wheel locked, shifter wouldn't work, no lights next to shift, wouldn't go in reverse, no backup camera. On the 4th occasion, the following occurred: Warning lights/emergency lights on dash, steering locked, no lights near shifter, steering tight, RPM indicator went to zero, speed went to zero, warning lights switched on an off to different ones. The dealer replaced the floor harness, dash harness, and engine harness. Even after these "fixes" it continued. On the 5th occasion, the emergency lights came on and my vehicle shut off while driving and I lost my brakes! the following occurred before the shut down: Forward collision warning light, emergency light, RPM indicator up and down, ABS warning light, degree/temp light flickering on and off, plus a few more warning lights. This time my car had to be towed. Kia will not take the car back and denied my claim after supplying over 70 pages of documentation. My car has been in the shop for a total of 84 days since October 19, 2020.
Vibration/humming noise at highway speeds (most noticeable btwn. 65-75 mph). Confirmed by 2 different Kia dealerships, suspected to be an issue with drive shaft or rear differential.
The vehical will not accelerate at freeway speeds and the engine RPM increases up to 6000 RPM with no or little acceleration when the gas peddle is depressed.. this also occurs at lower speeds, no or little acceleration while the engine RPM increases to 5000 RPM visible on the tachometer and heard from the engine noise. The transmission appears to be slipping or down shifting to many gears for the amount of fuel demand. The dealership witnessed this problem during a test drive and I showed them a vidio of the speedometer versus the tach reading while this problem was occurring. It has been 3 months and Kia still has no fix for this problem. It has nearly caused an accedent on one occation and a near miss headon colission while driving thru Oregon and trying to pass in a passing lane, on a vacation drive. This problem has persisted since day one of the vehical purchas and has been in for service of the problem on 3 occasions. Kia dealer says Kia has no known fix.
My transmission is randomly and frequently slipping into neutral, mostly at lower speeds while shifting after a turn and increasing speed. The result is that I have no power while navigating in traffic and must shut off the vehicle and restart to regain power to the transmission. Almost like a reboot of the system. It is extremely unsafe in traffic and my family no longer wants to ride in car. I have reported the issue to Kia back in January and have had it in the shop numerous times with no resolution. Kia had me put a data reader in the vehicle to capture the data during the occurances and have no resolution. This is now happening more and more frequently, even when just going straight down the road. I have seen on a Telluride social media site that I am not the only one experiencing this issue. Kia is not handling this satisfactorally.
Vibration being felt in the steering wheel, gas pedal and in seat from the power train from highway speeds raging from 60mph to 80mph with a with a humming noise being heard from the interior at the same speeds. It has been getting progressively worse. We bought the vehicle in June of 2019 and it now has about 13000 miles on.
While on a 1300 mile trip to branson mo, I was entering an interstate on ramp with my vehicle when the transmission slipped. My rpms revved up and no power on drivetrain. I coasted to should of interstate and put it in park, then shifted back to drive and still no go. I shut the vehicle off and turned it back on and it then worked. Almost like the computer-controlled AWD failed and needed a reboot. This could have caused a serious accident and I am very concerned as this is a new vehicle that had 2200 miles on it when it happened.
Since new, the vehicle has exhibited a vibration starting around 65 mph up to around 75 mph. It is mild in severity but annoying especially when frequently driving at highway speeds. The dealership noted it but has not been able to find a solution.
Shortly after purchasing this AWD vehicle, there is a distinct vibration at highway speeds. The vibration starts at 67 mph and is there until speeds exceed 75 mph, where things start to smooth out once again. There is also an odd noise inside the vehicle while the vehicle is traveling in this speed range. Vibration is felt in the steering wheel, gas pedal, and bottom of seats. Rear seat occupants also feel this vibration. Local dealer has road force balanced the tires, but has made no improvement. There definitely is a serious drivetrain issue causing this vibration. Very disappointed with the Telluride as a result of this, but honestly, disappointed in the Telluride altogether.
Purchased 2020 Telluride sx AWD on June 8th in louisville. Upon driving it home to cincinnati, I noticed intense vibrations in the rear area when the speed was between 66mph and 72mph. Try one) took it to service in cincinnati and try one was to balance wheels ' did not help. Try two) service kept it for a few days and called Kia techline. They said to check out other Tellurides right off the delivery truck. Found they also had problem. Kia techline closed the case saying it must be normal. Try three) took Telluride to a different service dealer who also called Kia techline and pressed the case that this is a real problem ' owner is not crazy. After 16 days, I am told that I will have to wait until October 8th for a drive shaft to come in. Here is what they found: 1) found slight bend in passenger rear axle and replaced it. Did no good. 2) drove without rear drive shaft and verified that vibration stopped. 3) were told to check transfer case oil for metal filings - found what looked like gold paint flakes. Kia was interested, then not interested. Was this damage from vibration? 4) tried to get rear drive shaft balanced and no one around cincinnati could do it. 5) Kia told service to replace rear drive shaft. It will arrive at or about October 8th 6) told me to pick up Telluride and wait for part. I purchased this vehicle on June 8th and the problem was there right away. It will be 4 months since purchase before the new drive shaft will be installed. One third of a year wasted in trying to get Kia to first believe/admit there was a problem and then trying to find a solution. I am not convinced that the vehicle will ever be what it should have been from the beginning. I must say that this latest service department has worked hard to get this solved. Every step of the way they must do what Kia says to do.
A D V E R T I S E M E N T S
- Carbondale, PA, USA