10.0

really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
8,352 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Lexus ES 350 seat belts / air bags problems

seat belts / air bags problem

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2011 Lexus ES 350 Owner Comments (Page 3 of 9)

« Read the previous 20 complaints

problem #129

Aug 232017

ES 350

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted Lexus of memphis 2600 ridgeway rd, memphis, tn 38119, phone number: (901) 362-8833, where it was confirmed that the recall repair parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/05/17

- Memphis, TN, USA

problem #128

May 232016

ES 350

  • miles
Nothing has been done to fix the issue and it is a safety concern every time there is a passenger they ride in the back.

- Atlanta, GA, USA

problem #127

Dec 062016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called servco Toyota honolulu at (888) 495-3291 (located at 2850 pukoloa St #200, honolulu, hi 96819) where it was confirmed that the parts were not available for the recall remedy. The contact was offered a loaner vehicle, but declined. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Lihue, HI, USA

problem #126

Jun 012016

ES 350 6-cyl

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received in June of 2016. After contacting the dealer (karny masa Lexus in san diego, ca) and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/26/17 the consumer stated the recall repair was due to be completed on 10/10/17. Updated 11/21/2017

- San Diego, CA, USA

problem #125

Aug 212017

ES 350 6-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available....updated 10/23/17 updated 11/1/2017

- Kemp, TX, USA

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problem #124

May 162016

ES 350 6-cyl

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to (butler Lexus, located at 4550 riverside dr, macon, ga 31210) who stated that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect. Updated 10/17/17 updated 10/26/2017

- Milledgeville, GA, USA

problem #123

Aug 182017

ES 350 6-cyl

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the performance Lexus dealer (located at 4328 kings water dr, cincinnati, Ohio; 513-677-0177) who informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/13/2017 the consumer stated the recall was repaired.

- Monroe, OH, USA

problem #122

Jul 152016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received a notification of NHTSA campaign number; 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Lexus of palm beach (5700 okeechobee blvd, West palm beach, fl 33417) and was informed that parts were not available. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Boynton Beach, FL, USA

problem #121

May 162016

ES 350

  • miles
Takata recall - recall was issued in May 2016, over 1 year ago and dealer has not been able to fulfill the recall; reason stated: Lack of repair parts. Estimated repair is September 2017 but not guaranteed. Should not take over a year to complete a recall that has such great safety risks.

- Warner Robins, GA, USA

problem #120

Jul 132016

ES 350 6-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer were contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/26/17 updated 10/30/2017

- Fayetteville, GA, USA

problem #119

May 232016

ES 350

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The hendrick Lexus northlake dealer located at 10830 northlake auto plaza blvd, charlotte, nc 28269; (704) 771-1905 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted and was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Laurinburg, NC, USA

problem #118

Jun 012017

ES 350

  • 50,000 miles
Takata recall notice received from manufacturer over a year ago. After several inquiries I have heard nothing. The notice stated that I could not trade or sell my car or have passengers in the front seat safely until the aribag recall is remedied.

- Ball Ground, GA, USA

problem #117

Jun 032016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact stated that NHTSA campaign number: 16V340000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in June of 2016. The dealer (northside Lexus, 17925 North fwy, houston, tx, 77090) stated that the parts were unavailable for the repair. The manufacturer was also contacted and confirmed that the parts were unavailable for repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kingwood, TX, USA

problem #116

May 302016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the Lexus of palm beach dealer located in w palm beach, fl, but the parts were unavailable to make any repairs. The manufacturer stated that the part was not available and advised the contact to call her local dealer. The contact had not experienced a failure. VIN tool confirms parts not available.

- Jupiter, FL, USA

problem #115

May 252017

ES 350

  • miles
Takata recall/no Lexus remedy available due to the fact that Lexus had no plan in place to handle the air bag recall and I did not want to be behind the wheel of a ticking time bomb, I felt that it was in my best interest to trade in/sell my Lexus. I ended up trading my Lexus instead of selling it because I had to inform any perspective buyer of the pending recall and what it entailed. I ended up trading for a 2014 Toyota Camry SE and in doing so cost myself approximately $2000 to $2500 because I did not get the true value for the trade in which was listed between $18,000 - $18,500 in all of the recognized appraisal companies I checked and had to settle for a $16,000 trade in value due to the recall notice still affecting my Lexus. NHTSA recall number 17V006 recall date: January 9, 2017 manufacturer recall number: G2G remedy: Lexus is currently preparing the remedy for this condition and will provide additional information as it becomes available. The remedy, when available, will consist of the replacement of the airbag inflator or the airbag assembly, depending on the vehicle model. Recall status: Recall incomplete. Remedy not yet available

- Pflugerville, TX, USA

problem #114

Aug 052017

ES 350

  • miles
"takata recall"; it has been 14 months since original recall notification from Lexus; May 2016. No further updates have been received. I live in the sw Florida climate which is classified as most dangerous for possible explosion. www.safercar.gov still lists no solution yet. This needs some strong government involvement

- Port Charlotte, FL, USA

problem #113

May 232016

ES 350 6-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Lexus of clear lake located at 18160 gulf fwy, friendswood, tx 77546; (281) 853-1400) was contacted and confirmed that the parts were not available for the recall remedy until August of 2017. The manufacturer advised the contact to call the dealer to get a rental car. The contact had not experienced a failure. VIN tool confirms parts not available.....updated 11/16/17

- Kemah, TX, USA

problem #112

May 232017

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Los Altos, CA, USA

problem #111

May 042016

ES 350

  • miles
Takata recall. Over a year to rectify the air bag problem"! come on, this is just absolutely ridiculous! I find it offensive that Lexus even suggests that no one sit in the passenger seat until the problem is fixed...really"! Lexus should compensate their customers for the anguish and time associated with this problem. One of the reasons I bought a Lexus is because of minimal safety concerns...will definitely consider this issue when purchasing a new vehicle in the future.

- Granada Hills, CA, USA

problem #110

May 232016

ES 350

  • 14,600 miles
Takata recall. In May 2016 I received a recall notice from Lexus that my airbags must be replaced. It is now over one year and I am still attempting to have this item replaced.

- Belle Isle, FL, USA

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