The contact owned a 2011 Lexus ES350. The contact stated that while her son was driving at 70 mph, without warning an abnormal noise was heard coming from the passenger wheel and within seconds he lost control of the vehicle crashing into a ditch and flipping over. The driver depressed the brake pedal as the vehicle slid on the wet roadway due to the rain. The driver was ejected from the vehicle thru the windshield as the air bags failed to deploy. The driver sustained a broken hip and face laceration as he was transported to the hospital by ambulance. A police report was made. The insurance company was contacted and towed the vehicle to a lot where it was deemed a total loss. No dealer was contacted. The manufacturer was made aware of the failure as a claim was filed. However no further assistance was taken. The failure mileage was approximately 89,000.

- Roanoke Ripid, NC, USA

This web site (the NHTSA) says there is no recall on this VIN, but Toyota/Lexus site says there is, for the airbags. This misleading information on a government web site can be dangerous.

- Beryl, UT, USA

N/a

- San Diego, CA, USA

Supplemental restraint system (SRS) warning light is illuminating on instrument panel and does not go out when car is started and driven.

- Bellmore, NY, USA

Takata recall - no incident yet

- Cypress, TX, USA

"takata recall", after contacting local Lexus dealership I made an appointment on 9/8/2017 to have repairs made, I was told no remedy available per the local Lexus dealership (Lexus of bellevue). It is now 12/19/2017 and still no repairs or remedy from Lexus.

- Issaquah, WA, USA

Takata recall; I have major concern relevant to not only the pass/side air bag, but to the driver side air bag also. I request both sides be replaced, unless you can provide data that will confirm there is no issue with drivers side air bag. Dealer/sewell advised my work would be done in Sept 17. They have yet to set up an appt for my repairs. Pls help. Thanks

- Cedar Hill, TX, USA

Takata recall - have called the dealer three different times and says parts aren't available

- Chula Vista, CA, USA

Takata recall received a recall notice in July 2016. Received no contact from the manufacturer about scheduling repairs. Contacted the manufacturer in March 2017. I was told that they had no immediate plans to replace the airbags due to lack of replacement parts. My vehicle is seven years old, and based on the information published regarding degradation of the original airbags, I understand that my vehicle is in greater danger of having defective and possibly dangerous airbags. As a result, I requested a replacement or loaner vehicle until repairs could be made to my vehicle and was told I would be contacted by a local dealer representative to arrange one, but was never contacted thereafter. Manufacturer case number is 1701061699.

- Fullerton, CA, USA

Takata recall. We received notice of the takata airbag recall in roughly August of 2016. It said that a passenger should not sit in the passenger seat. My wife and I are retired and always drive together. This recall made our Lexus undriveable for the past year and 3 months. There has been no recompensation by Lexus.

- Miramonte, CA, USA

The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jm family enterprises (Lexus) of coconut creek, Florida was made aware of the recall and stated that the parts were unavailable and that the contact could lease a vehicle as an alternative option. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Part distribution disconnect. Consumer stated it is not safe for a passenger to sit in the front seat, making the car, essentially, useless for us. Front passenger seat unusable. Updated 7/27/18

- Fort Lauderdale, FL, USA

May 23,2016 manufacturer recall numberglg NHTSA recall number16V340 recall statusrecall incomplete still the local dealer is refusing to fix the problem. I have to use my car going to work, city and highway from frisco to mckinney in Texas.

- Frisco, TX, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (sterling mccall Lexus, 10025 southwest fwy, houston, tx 77074 (713) 995-2600) stated that parts were not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Houston, TX, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of jacksonville (10259 atlantic blvd, jacksonville fl) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Jacksonville Beach, FL, USA

The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (Lexus of memphis, 2600 ridgeway rd, memphis, tn 38119) and was informed that the parts were on backorder and would call the contact when parts became available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Moscow, TN, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called sterling mccall Lexus (10025 southwest fwy, houston, tx 77074; 713-995-2600) and was informed that the parts were not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated a new airbag part was installed 10/12/17 thur 10/13/17 a loaner car was provided. You may close this case. Updated 7/24/18

- Pearland, TX, USA

"takata recall" the first contact was a letter NHTSA - takata airbag inflation expansion summary of phase (zone a - gop (intrim G1P). The second contact was a letter dated May 23, 2016 stating safety recall glg & glh (intrim G2G & G2H) the third contact was a letter with my VIN: [xxx] and NHTSA recall no. 16V -340. I went to my Lexus dealership September 14, 2017 and asked when my defective car will be repaired. I was told that the lady that handles car defects was in a meeting and she would call me as soon as possible. The next day the lady from Lexus car defects called me back and said that they were working on earlier year models at present. She said that she did not know when Lexus would be working on the 2011 airbag defects. I feel that the federal government is complacent and should be doing more. Why can't the federal government tell any and all car manufacturers you have a few months to repair defects or the federal government will start limiting the amount of new cars that they can sell in the U.S.a.? the federal government has the stick but refuses to use it. Our lives don't matter only "money" matters! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Sugar Land, TX, USA

Takata recall I purchased this vehicle two years ago as of December 2017. I have as of yet had this airbag replaced. When I call the dealer; tom williams Lexus they do not return phone calls. I need to know when and if they will replace this airbag

- Pinson, AL, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Lexus of new orleans (811 veterans memorial blvd, metairie, la 70003 (504) 207-3100) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.

- Picayune, MS, USA

Takata recall: Manuf. Said take car in for air bag/ none available...have passanger ride in back seat!! wife tied of riding in back seat/ and with grand children she has to ride in front seat.

- Hudson Oaks, TX, USA