The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (budick Lexus, cicero, New York) and confirmed that the part was not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lafayette, NY, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Arlington, TX, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fair Oaks, CA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the dealer and was informed that they were only repairing the 2007 and 2009 vehicles. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Carlos, CA, USA

Takata inflators we have not had any problems to date with this issue. We use this car for family transportation and based on the summary and risk statements for NHTSA recall number 17V006 are reluctant to allow anyone to sit in the front passenger seat. We understand that the relatively recent issue of Jan 09, 2017 may not allow a remedy to be executed yet. However, can you help expedite this resolution or at least provide some idea of how long it may take to fix it. It is a terrible inconvenience to one of our most basic modes of transportation. Thank you.

- Sharpsburg, GA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Roseville, CA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 17V006000 (air bags) was received in January of 2017. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Jacksonville, FL, USA

Takata recall: Received a recall notice over a month ago. Still no repair solution. They just tell us not to have a front seat passenger. We need to use our car.....all seating positions. Why hasn't this been solved?

- Clarkesville, GA, USA

Takata recall or takata issues - I was involved in an accident in my 2012 Lexus ES 350. I was hit from behind by another vehicle (2005 Jeep Liberty) at about 45mph and my front airbags did not deploy. I read the owners manual which indicated that if hit from behind the front airbags do not deploy with the exception of front collisions. This is extremely dangerous and unsafe for all consumers because the force of the accident while the vehicle was in motion on a city street caused me and my husband as the passengers bodily harm. My head hit the steering wheel and his head hit the dashboard - concussions and lost consciousness. Had we been hit any harder it could have resulted in death. Also, had the Lexus been designed to deploy the front airbags deployed when hit from behind at a certain speed, it would have prevented us from hitting our heads on such hard surfaces. I am outrage and disappointed that such a luxury car could not keep us safe. Because of this experience I am hesitant about purchasing another Lexus or recommending that anyone else I know purchase a Lexus.

- Puyallup, WA, USA

2012 Lexus ES 350. Consumer writes in regards to failure to remedy front passenger airbag inflator recall notice in a reasonable time frame. Updated 04/18/2017

- Watsonville, CA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.

- Riverside, CA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Clinton, SC, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer and the interim recall notice from the manufacturer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Garland, TX, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) for the frontal passenger inflator; however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Athens, GA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Trussville, AL, USA

The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Francisco, CA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) for the front passenger inflator; however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/07/17 updated07/12/2017

- Rancho Cucamonga, CA, USA

Takata recall - there has been no viable solution issued to protect consumers while the remedy for this recall is developed. The recommendation to not drive with a front seat passenger is not feasible or practical. No injury has been sustained at this time.

- Lithonia, GA, USA

Takata recall. On February 25, 2017 I received in the mail an interim notice (important safety recall) from Lexus regarding my 2012 Lexus ES 350, VIN [xxx]. first, I contacted my dealership to find out what was going on and when it would be fixed. The dealership advised me the parts would be available in September 2017, which I assume means I would then be in line for the repair some time after September. I then contacted the Lexus division, customer assistance center at 800-255-3987 only to be told the same thing. The solution until the fix is done is have my wife sit in the back seat. Lexus would have known that there was a takata airbag issue for the last few years. This is an extremely excessive wait time for a fix, one that limits my ability to use the car for its intended purpose. There are no assurances that if I am the only one in the front seat driving the car that if the airbag explodes that the shrapnel would not hit myself or anyone else in the back seat. I cannot sell or trade the car in as the value has been reduced significantly. Lexus is under the impression that his is more of an inconvenience than a threat to its occupants. My vehicle was paid off the year I purchased it. Lexus acts like this is just too bad and it wasn't there fault. I would assume that any parts they subcontract out for to install in my Lexus would have been designed, built and tested with Lexus approval, so they do have a responsibility in this. Is Lexus going to provide a loaner vehicle, do I have to rent a car, who is going to pay for it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- El Paso, TX, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 15V285000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Southaven, MS, USA