really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
7,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Lexus ES 350 seat belts / air bags problems

seat belts / air bags problem

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2012 Lexus ES 350 Owner Comments

problem #2

Mar 142016

ES 350

  • Automatic transmission
  • miles


Consumer was a passenger in a 2012 Lexus ES340. She claims that the plastic shroud holding the air bag cut open her leg, causing very serious injuries and pain. The consumer was involved in a two-vehicle, side impact crash. Updated 07/26/16.

- Tampa, FL, USA

problem #1

Dec 082013

ES 350

  • 15,000 miles
I had a 2012 Lexus ES 350 and had problems with it. The first problem occurred when I was parking. I was angle parking and had my foot on the brake when the car jumped into a brick wall. Four air bags exploded in my face and rendered me unconscious. I was taken to the hospital in an ambulance. I could hardly walk and my legs were extremely swollen and I had many other bruises. The second incident was that the passenger seat of the car went on fire and burnt the seat. I feel I should not have to pay the final excess wear and tear bill of $829.50. In fact I believe I should be reimbursed for the last payment of $455 since the car was not in my possession. I had returned it to wilde Lexus of sarasota on March 16, 2015 as I was extremely concerned about the safety of the vehicle.

- Sarasota, FL, USA

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