Recall

- Douglasville, GA, USA

Takata recall. I received an interim recall notice on 02-23-2017. I am still waiting for a notice that replacement parts are available. I have tried several times via email to discuss the delay but Lexus representatives refuse to respond to my questions via email. They insist I contact them by telephone.

- Mobile, AL, USA

Takata recall-have called 2 dealerships you listed and will not fix this, sewell lexas of dallas tx and park place Lexus in plano tx. I'm driving this car that is recalled and no one will fix problem. Hope nothing happens to me while I'm driving

- Garland, TX, USA

No action on the airbag recall.

- San Antonio, TX, USA

I was notified by dealer longo and Toyota's Lexus division in mid-2016 and notified by NHTSA in Jan 2017 that remains unresolved. Would appreciate advise what kind action should be taken ?! it is dangerous in this high traffic town of los angeles whenever accidents happen readily !!

- Upland, CA, USA

Takata recall and electrical failures. Lexus recalled vehicle in Jan 2017 warning that no one should sit in front seat for duration. No provision for a replacement vehicle was mentioned. It has been 10 months of not being able to use front seat. They say the parts will be available in December. Our vehicle is also getting my wife stranded. We have gone through 3 batteries in 3 years. Lexus refuses to fix it. Please reference attached recall letter. I was not able to attach the complete set of docs with detailed description due to file size.

- Oviedo, FL, USA

Takata recall: We received the recall in January 2017. We can not have any passengers in the front seat. It is now, October and they are saying it may be December but they are no longer sure. This is ridiculous. I want to be able to drive passengers in my car!!

- Glen Allen, VA, USA

Takata recall - I was notified in January 2017 for the recall and it is now October 17, 2017 and no repair has been made.

- Jasper, GA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Lake Worth, FL, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Lexus of tampa bay, 5852 N dale mabry hwy, tampa, fl 33614 (813) 365-7152) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Tampa Pay, FL, USA

Takata recall original recall date Sept 2017, per Lexus dealer not available possible December 2017. NHTSA indicates "timely manner", this has been in effect since early[Jan-Feb 2017]...what does NHTSA define as a timely manner [my opinion a year is not a timely manner especially when dealer states in a letter...until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat. We sincerely apologize.....etc" no accident has occurred to date.

- Fulshear, TX, USA

2012 Lexus ES 350. Consumer writes in regards to passenger seat airbag safety recall. The consumer stated the recall repair exceeded a reasonable amount of time to be completed. Updated 09/27/2017

- Hoover, AL, USA

Takata recall. I am still waiting for the parts to come in for over 7 months or better now. It is a huge inconvenience as no one has been able to ride in the passenger seat of my car. Dealership keeps saying the parts are not in yet and they will call when available. Still nothing as of September 2017.

- Laplace, LA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The dealers (reinhardt Lexus, 911 eastern blvd, montgomery, al 36117 (334) 270-0605 and tuscaloosa Toyota, 3325 skyland blvd E, tuscaloosa, al 35405 (205) 553-3325) were contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Demopolis, AL, USA

Takata recall while the recall letter was undated, I received it in January 2017 or at the latest, early February 2017. I checked with two Lexus dealerships on March 20, 2017, only to be told that they were working on 2010 models and that I would be notified when parts were available for my model Lexus. For 8 months I have avoided having passengers in the front seat. That is a long time. There is some foot-dragging on the part of takata or Lexus or both. What can be done to expedite replacement of the airbag?

- Missouri City, TX, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (parker Lexus, 1 shackleford w blvd, little rock, ar 72211) did not give a specific date for when the part would become available so the contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Hot Springs, AR, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part to do the repair was unavailable. The contact called Lexus of roseville (300 automall dr, roseville, ca 95661) and was informed that the part would not be available until January of 2018. The manufacturer was made aware of the issue and did not assist. The VIN was unknown. The contact had not experienced a failure. Parts distribution disconnect.

- Sacramento, CA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the North park Lexus of san antonio dealer (611 lockhill selma rd, san antonio, tx 78216; 210-308-8900) and was informed that the parts would not be available until December of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Antonio, TX, USA

Takata recall first we received a recall very scary letter including not to ride on front passenger seat that was about one year ago. Then we were told by dealer they would call as soon as they had replacement bag. That was around Feb 2017 then we finally looked up on website to see when manufacturer would make part available it said September 2017. We just called sewell Lexus in dallas where we purchased the car. Now they say the risk is minimal and the manufacturer will make part available for cars that are at greater risk. That may make sense to them but not to us as consumers. Any risk is unacceptable especially when it has been over a year and we purchased a Lexus for safety.

- Mesquite, TX, USA

Takata recall - I got notice that my cars airbags could potentially explode and metal debris can go through the airbag which can cause serious injury or death. I would like the airbags to V E replaced and the problem remedied so I can feel safe driving my car.

- Redding, CA, USA