really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
47,407 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Lexus IS 250 body / paint problems

body / paint problem

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2007 Lexus IS 250 Owner Comments (Page 1 of 4)

problem #64

Jun 022014

IS 250 6-cyl

  • 80,000 miles


I started noticing that my dashboard and all four door panels are melting and its very sticky. While driving the glare gets really bad reflecting onto the windshield that its hard to see. I can't lean my arm on my door because its really sticky and it leaves a film on my arm. My dashboard is also cracking due to this melting. I have not noticed a recall on it but I have spoke to others that this is happening to and also seeing the same online with other Lexus/Toyota owners.

- La Porte, TX, USA

problem #63

Mar 102015

IS 250 6-cyl

  • 157,000 miles
The vehicle dashboard and doors materials are melted/sticky/glossy, cannot be touched or even clean, my main concern is the airbag.

- Vega Baja, PR, USA

problem #62

Feb 272015

IS 250 6-cyl

  • miles
My 2007 Lexus IS250 has issues with the windshield molding. The left and right side are chipping away and cracking on the left and right side. It seems like it Is due to the sun and the part does not withstand heat causing it to dry where it becomes brittle. This can be a safety issue and needs to be resolved.

- Daly City, CA, USA

problem #61

Feb 262015

IS 250 6-cyl

  • 92,500 miles


My 2007 Lexus IS250 has a sticky melting dashboard and sticky door that are a nuisance and affect my driving. This Is not safe and Lexus used a horrible material for it.

- Daly City, CA, USA

problem #60

Jan 072014

IS 250 6-cyl

  • 104,000 miles
I have complained to the Lexus dealership as well as sonic about this dashboard. My warranty was valid my first several complaints, pictures were taken by a Lexus rep and sent to corporate. At that time corporate denied complaint I personally called and a rep told me that they have received calls in regards to melting sticky dashboard and they having this problem with people that live in hot humid climate. I was in disbelief that the rep told that to me. I asked the rep who makes a car based on climate weather I live in Alabama and in the summer with the sun beaming on dashboard can possibly cause a car accident. Safety safety has been my main concern this is dangerous. They called me and said they worked pay 20% then a couple days later said 20% only towards parts.

- Tuscaloosa, AL, USA

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problem #59

Jan 012011

IS 250

  • miles
The dashboard is melting and when the sun shines it reflects on the windshield compromising my visibility causing me to almost get into a car accident. The door panels are also melting. I cannot continue to drive in danger. I have attempted to get resolution from Lexus but have not been successful for years. This issue with the dashboard is dangerous. I have been waiting for too long for Lexus to help me out but with no success.

- Miramar, FL, USA

problem #58

Jul 052013

IS 250 6-cyl

  • miles


Over a few years the dashboard of my car had drastically become sticky and shiny. Anytime the car is valeted or required to show a temporary parking tag the paper sticks or anything that touches it sticks. Also, while driving it creates a terrible glare on the windshield, causing it hard to see out the window.

- Friendswood , TX, USA

problem #57

Dec 252014

IS 250

  • miles
The present Is to express my concern in regards to how the interior of my Lexus IS250 has melted and deteriorated. The dash board Is completely shiny which causes a bright reflection in my windshield while driving. Along with the glare in the windshield, the melting plastic could tamper with the functioning of my airbags and may even be releasing harmful chemicals. After reading and researching about the matter I was directed to safercar.gov to voice my concerns and join the thousand of Lexus owners dealing with this horrible situation.

- Miami, FL, USA

problem #56

Nov 052014

IS 250 6-cyl

  • 93,000 miles
The dashboard is melting in the area toward the front, closest to the windshield glass. This seems to be as a result of the dash material reacting to heat. In the areas where this occurs, the surface of the dash is very shiny and sticky, and there is considerable glare from the dash when driving in full sunlight. In addition, there are noxious fumes emitted from the dash. This is especially noticeable after the car has heated up after being parked in the sun.

- Austin, TX, USA

problem #55

May 012014

IS 250

  • 61,000 miles
Dashboard melting and door side panel melting. The melting of dashboard and side door panels causes a shiny reflection onto windshield. The glare from the reflection caused the driver difficulty in seeing and led to accident.

- Palmetto, GA, USA

problem #54

Oct 012009

IS 250 6-cyl

  • miles


The dashboard and side doors are sticky, shiny and melting. When glare hits it is very hard to see because of the sun hitting the dashboard. On the doors pieces are coming off since the material seems very soft.

- Hialeah, FL, USA

problem #53

Oct 312011

IS 250

  • 68,971 miles
Dashboard melting and doors affected too.

- Weston, FL, USA

problem #52

Oct 312013

IS 250 6-cyl

  • 60,000 miles
My dashboard and doors have been melting increasingly over the past year from the Florida heat/humidity. The dashboard is coming apart and is sticky. My vision is greatly impacted by the glare on the window that occurs from the sticky dashboard. I am highly fearful of an accident. My doors are so sticky that my clothes are constantly ruined. I contacted Lexus and they only offered $500 as a courtesy, since I am out of "warranty". Lexus quoted me $3300 to fix the problem. I have seen the news with many others with similar problems and no assistance has been offered, placing mine and others lives at risk.

- Weston, FL, USA

problem #51

Oct 062014

IS 250 6-cyl

  • 130,000 miles
Issues with dashboard melting and both driver and passenger doors.

- Plantation, FL, USA

problem #50

Sep 292014

IS 250

  • miles
Material on my dash appears to be sticky, possibly due to hot weather, and can cause a significant amount of light reflection producing glare on the windshield. Depending on the sun's relative direction to the car, it can hinder visibility to where driving during the daytime is not feasible.

- San Diego, CA, USA

problem #49

Aug 012012

IS 250

  • 75,000 miles
Dash and door side panels melt and cause glare and scratch very easily. 2 year old son can easily take chunks out and places in his mouth.

- Universal City , TX, USA

problem #48

May 012014

IS 250 6-cyl

  • 105,000 miles
The dashboard panel has deteriorated to the point that it Is soft, tacky, and a significant glare Is reflected onto the windshield reducing a driver's visibility. The deterioration continues to worsen spreading throughout the dashboard where the passenger airbag Is enclosed.

- Houston , TX, USA

problem #47

Jul 312014

IS 250

  • 100 miles
I have a sticky dashboard with all four of doors are cracking, soft and sticky, upon touching the sticky soft dash rubs off onto your hands and clothes, there's a glare that reflects unto you eyes when the sun shines upon sitting and/or driving which causes a severe vision impairment which can and will cause an accident eventually.

- Decatur, GA, USA

problem #46

May 152014

IS 250

  • 120,000 miles
The front dashboard of my 2007 Lexus IS350 has melted into a highly reflective, sticky substance that significantly hinders visibility out the front of the automobile under certain lighting conditions. I have not had an incident yet but am very concerned about the safety of driving the car.

- Niceville, FL, USA

problem #45

Aug 282014

IS 250 6-cyl

  • 73,000 miles
I own a 2007 Lexus IS250 and the interior is melting. The dashboard has a glossy, sticky residue that has made driving during the day in sunny conditions impossible. The residue causes a glare that hinders my ability to see while driving. So much so that I almost missed a stop sign! the door panels are melting to the point that if you touch them the material sticks to your hands and clothing or just falls off and when I get it on my hands it causes a rash. I've contacted Lexus and submitted a request to have these parts replaced and I was quickly denied. I'm reporting this issue to you today because this is my only vehicle and I have no choice but to drive it and I wanted to document my concerns in case something were to happen. Thank you for your time. Have a great day!

- Coconut Creek, FL, USA

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