I brought the car new and a few years later my dashboard and panel began to get sticky and had a melted look. For years I didn't do anything because I didn't think there was a solution. Then during the pandemic with me being home, I came across an article written about other people having the same problem and how a few years early Lexus did a recall or warranty to address the issue. Since it wasn't a safety recall, everyone was not notified.

I found out years later and contacted Lexus brand Engagement. After telling them about my issue a rep was supposed to contact me but I don't believe they did because I always had my phone on me. Also, I always got the run around when I tried to follow up with the rep.

Fast forward 2 years later, I was able to reach out to the Brand Engagement now that I work from home and have more time on my schedule. This time the rep explained that there wasn't anything they could do and everyone was not notified of the extended warranty. She also said that my concerns would be logged. That does me no good because my vehicle is still not fixed. The crazy thing is, I considered getting another new Lexus but I am weary with them not taking ownership of problems stemming from poor materials and trying to skate under the radar. I am extremely disappointed!

Lexus had me on the recall list for replacement but said the parts were back ordered. For 2 years they reported that there was a back order. I followed up on it and they said that the recall was closed. They called me to replace the dash when it arrived, but the door panels were wrong and they failed to call me in. Now they state that recall is closed and nothing more can be done except to get on a payment plan.

The door panels cause a fluid dark green in color that gets all over the light color interior of the car and stains it along with anything I am wearing. It has ruined many of my clothes. I called Lexus corporate as well with no resolution. They are now firm on it being my problem regardless of the dealerships failure to complete the entire replacement I was on hold for.

I just starting noticing that my dashboard has a sheen to it, but I thought it was armor oil, but its sticky. My vehicle is a Lexus 2008 IS 250 with only 90,000 miles, I love my vehicle, but its becoming unbearable to drive, because of the glare. I called Corporate HQs, and was told an enhancement warranty had been in effect, but expired in Sep 2018, I never received anything to that affect, I only started noticing this problem recently. I would like to know what can be done to solve this issue. Please help.

I would like to trade in my Lexus is 250 which is marked as a recall for faulty interior, for a Lexus that's not faulty. I don't know why Lexus doesn't take care of it's customers with this issue because there are websites such as clublexus that are filing law suits because some Lexus companies refuse to fulfill the expired recall. Why did it expire in the first place if they know they have all these faulty vehicles out here?

I have children and can't keep driving them in this car that's melting around them and getting on them. It's disgusting and unhealthy and dangerous. I would just like an exchange for another Lexus without this problem or the interior fixed. I am financing so I would like my payments to stay the same of course.

Please except my request and other Lexus owners with this same problem. Surprised that a big company like Lexus allow this kind of thing to happen and not fix it. Please resolve this issue with me. And forward the email to your executives and anyone it may concern who could implement this kind of trade in program for faulty interior Lexus owners. We didn't do this to the vehicle...we bought it with this issue and many of us feel betrayed scammed.

We by Lexus for it's quality, performance, and reliability and something like this completely destroys that about the company. Please except my exchange request.

Took my car to Lexus West Kendall in January of 2015 for simple oil change. At that time I was informed that my engine needed to be tested to see if it needed to have major recall work performed. Test preformed 3 week engine overall preformed. During this same January 2014 visit I was informed by the service representative that my dash and door panels were also going to have to be replaced under an extended warranty.

Ten months go by until the service representative was allowed to order the replacement door panels and dash. I have been in and out of Lexus West Kendall, Miami for over 2 years now trying to get these parts replaced. Finally around July 2016 they replaced the dash but no door panels, the panels continue to be on back order. I have tried trading the car in but the resale value is very low for this car that is otherwise in excellent shape.

The service manager at West Kendall Lexis tells me that Lexis dealers will take the problem into consideration when trading for a new Lexis. Only problem here is why would I by a new Lexis when I am having such a huge problem getting my Lexus IS 250repaired. I have called Lexis directly only to be told how many IS 250's they have sold that need the same repairs and that the problem is considered only cosmetic so it is not a top priority. I have been told this by the manufacturer and the West Kendall Service Manager. Only problem about the cosmetic statement is it effects everyone one that uses my car including passengers because the gummy door panels leave black marks on everything that touches the panels including clothing. This makes the car rather useless if you are going to a meeting or nice function that you don't want to show up at with black door panel marks all over your cloths.

Also to make matters worse, Lexus has issued another recall this time for the passenger airbag replacement. In the letter it states until replaced a person should not ride in the passenger seat. Great Luxury Brand.

Can someone please help me. I have been complaint about my melting dashboard for so long until it's becoming a hazard to my health. I cough and wheeze al the time especially when I am in my car. I know that this sticky tarry liquid is making me sick but no one helping me. I sent 2 email to the company and and was told there is a recall but I have to get in line. I am so frustrated with this that I want leave my car at the dealer and walk away. I cannot dressed Togo anywhere in my car because I come out looking like I work in a mine, and forget about wearing while clothing. I am a nurse and I cannot wear white scrubs. I am mostly concerns about my health. Please help

I never thought a 30k + vehicle would have this kind of defect and the manufacture or dealership (Northside Lexus) would not be loyal to their customers. To be a luxury brand, they are worthless, disloyal and down right pathetic to their customers. Within my family we have purchased 6 Lexus vehicles and you would think that counts for something.

The dashboard and doors I notice start looking a bit shiny and then they got sticky. I contacted Northside Lexus and they told me it must have been something I put on it. My response was unless their product ( leather cleaner I bought from them) or plain water was bad, it could be nothing but a defect. They didn't offer to pay anything nor could offer me a solution but they were aware of complaints regarding this issue!

Is there a class action law suit I can get in on because something absolutely has to be done.