really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,718 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Lexus IS 350 body / paint problems

body / paint problem

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2007 Lexus IS 350 Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #17

Jul 012013

IS 350 6-cyl

  • miles


Dashboard on this vehicle Is slowly melting off causing a hazardous glare when driving. The glare interferes with vision while driving. With the dashboard melting I am now questioning whether the air bags are in full function or if they are faulty. The door panels are staining clothing and handbags as well. Lexus has said this has been reported many times and they are aware but they are unable to assist with this issue. Driving this car during daylight Is becoming dangerous.

- Tampa, FL, USA

problem #16

May 032012

IS 350 6-cyl

  • 35,000 miles
My interior is melted and has stained and ruined new expensive clothing. Its also reflecting sun from dashboard to windshield making it hard to see on sunny days. Its horrible because the rest of my car is in great shape and well kept condition.

- Miami, FL, USA

problem #15

Aug 212013

IS 350 6-cyl

  • 74,000 miles
Dashboard started melting as well as doors after 3 days from when I bought the car from Lexus of orlando, took it back and they were not able to assist cause car was off warranty by 4K miles, if I knew this was happening I would have never bought it.

- Port Saint Lucie , FL, USA

problem #14

Jan 202014

IS 350 6-cyl

  • 103,000 miles


My car dash board and side panels are beginning to melt. Since this Is happening exactly on the driver side dash board, it Is hard to see through the windshield at times due to having a reflection.

- Weston, FL, USA

problem #13

Jan 012013

IS 350 6-cyl

  • 95,000 miles
Dashboard and side moulding are melting and sticky to the touch.

- Pembroke Pines, FL, USA

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problem #12

Jul 232014

IS 350

  • 50,000 miles
Minimum visibility because of melting dashboard. The glare from the sun does not let you see.

- Miami, FL, USA

problem #11

Aug 082012

IS 350 6-cyl

  • miles


On or about August 2012, I began to notice that my dash board was sticky. I attempted to clean it but that did not solve the problem. It kept getting worse and worse. It seems like the inside of my car Is melting. The dashboard and the black paneling on the doors Is melting. When driving in direct sunlight, it Is difficult to see out of the front windshield.

- Key West, FL, USA

problem #10

Jul 062014

IS 350 6-cyl

  • 71,000 miles
The manufacturer needs to recall the dashboard in these vehicles, they become very shiny and sticky in the heat and causes extreme glare while driving. I am worried about how the vehicle safety will be affected by such a sticky surface covering the air bags. Lexus dealership was of no help, this needs to be a recall!

- Sacramento, CA, USA

problem #9

Jul 052014

IS 350 6-cyl

  • 68,000 miles
Took car to dealership due to shiny and sticky dashboard. Was told this Is a known problem but will not repair under good will since warranty has passed. Dashboard Is extremely sticky, will this cause air bag problems during an accident? the shiny surface also reflects and makes driving difficult in sunlight.

- Salinas, CA, USA

problem #8

May 162013

IS 350 6-cyl

  • 103,000 miles
Very big glare in dashboard that blinds your view in the windshield while driving.

- Land O Lakes, FL, USA

problem #7

Nov 012012

IS 350 6-cyl

  • 95,000 miles


I noticed the dash board getting shiny with a sticky feel and it continued to grow in density over months until about 6 months ago when the car wash company I use, told me they have been seeing a lot of that in Lexus and Toyota models. In essence, my dashboard Is melting and the glare from the dashboard/windshield Is increasing which Is affecting my visibility when driving. Lexus said that since my car Is out of warranty and there Is no official recall yet, there Is nothing that they can do except charge me $1500 to replace the dashboard. They acknowledged they are beginning to see more frequent cases of this.

- Palm Springs, FL, USA

problem #6

Apr 012013

IS 350 6-cyl

  • 80,000 miles
Black dashboard of vehicle Is "melting" causing a glare on the windshield for the driver. This Is a safety concern as your vision of the road and surroundings are compromised. The inside door panels of the vehicle are also made from the same material as the dashboard. From a cosmetic standpoint the dashboard and door panels cannot be touched without leaving a mark or print behind. I have reached out to the local treasure coast Lexus dealership and the Lexus customer service line twice to be told that I am responsible as the owner to repair. Because I did not purchase their warranty, I am out of luck. Lexus Is negligent for the materials used in production for this vehicle. Will it take a vehicle accident before they take action for their customers? I hope not.

- Port St Lucie, FL, USA

problem #5

Mar 182014

IS 350 6-cyl

  • 85,000 miles
The dash console Is soft and sticky. It's literally melting and mars very easy. Shiny and reflective during the hot sunny days. With a hard press, it will retains finger prints. This Is a defective part on the manufacture. Contacted arrowhead Lexus in glendale about the problem and they blame on detailing materials such as cleaners and leather protectant breaking down causing the dash to be sticky and melting. This Is complete false and inaccurate because I personally wash and clean my car and only used microfiber and warm water to clean the interior. Lexus should look into this problem and fix it the right way rather than blaming the customer who has been loyal and owns 3 Lexus so far. I currently own a 2007 Lexus GX470 and a 2007 Lexus IS350. I do not have the problem with my gx. It's the IS350 dash that has the dash problem.

- Glendale, AZ, USA

problem #4

Mar 012013

IS 350 6-cyl

  • miles
Black dashboard and inside door panels are melting on my 2007 Lexus Is 250. While driving, the sun will glare off of the melting dashboard compromising viability to the driver. If you touch the dashboard, an imprint Is left. Valet services are unable to place tickets, or any other material for that matter, on the dashboard because it will stick to the dashboard and leave residue. The same material Is used for the door panels. As you open the car door from the inside of the vehicle, the black material gets caught under male and female fingernails, gouging the material. I believe this Is a manufacturing defect. This Is not a result of owner neglect. On a side note; this vehicle has lived in many environments - Colorado (dry climate), Texas (dry climate), and Florida (moist and warm climate). Lexus customer service has been contacted and does not take responsibility for the defect. If I want it fixed, Lexus states that it Is my financial responsibility to replace. If cosmetics and quality are not important to Lexus, safety should be!

- Port St Lucie, FL, USA

problem #3

Sep 172013

IS 350 6-cyl

  • miles
After purchasing car, I noticed door panels seemed to be melting & real smooshy when you touch it. I told dealership & they just wanted to patch it so I got a second opinion from upholstery shop & they said its really nothing they can do but patch it because its molded!! I would like to know what can be done to get a recall initiated so this can be fixed before it gets worse.

- Plant City, FL, USA

problem #2

Feb 252011

IS 350 6-cyl

  • 55,000 miles
The dash of my 2007 Lexus Is 250 has been deteriorating for over a year. It appears to melting and Is very shiny causing extreme glare to the front windshield. The glare can be so severe at times that it impedes visibility. I have been in contact with the nearest Lexus dealership multiple times regarding this issue. I have sent pictures at their request and can't seem to get a definitive answer as to when repairs will be initiated. The service department Is in agreement that this a "severe" case of dash material breakdown I have researched "melting dash" on the Lexus forums and the problems with my dash Is not an isolated problem.

- Lake Charles, LA, USA

problem #1

May 052008

IS 350 6-cyl

  • miles
I purchased a 07' IS250 in may of 07. I purchased it because of the safety features I purchased a 07' IS250 in may of 07. I purchased it because of the safety features available and we had told our sales associate that we were looking for a safe 4 door because we were thinking of having a baby and did not feel comfortable in the car I previously owned 06' Mazda 3. never were we told that an infant car seat would not comfortably fit in the back (without you driving with your face in the windshield) I called customer service today and was told that these cars are equipped for a car seat, but it would be a very uncomfortable fit and I would need to look for a small one. Then she said to contact my dealer to talk about trade in options. Well since I've only owned the car for 11 months, I'm basically going to be completely upside down and there Is no way I would be able to afford to trade up. I wish I would've known about the car seats not fitting before I purchased the vehicle. There needs to be some sort of disclaimer on these vehicles so that people who are looking to have a family will not buy them. Or at the very least have a list of compatible car seats. I would've been much better in a Camry. My twins will now be swashed into the backseat of this Is or I will have to reevaluate my situation. I have excellent credit, but can't afford to have 2 automobile payments. My husband highly recommended Lexus for their customer service because he Is a previous owner. I think the car seats fit better in a Toyota corolla which Is also a small vehicle, I think that car seats should fit into vehicles that come with 4 doors.

- Monrovia, CA, USA

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