In 2017 had my front control arms replaced after the driver side CV arm came off of the axle due to a recall. 5 years later (about 30k miles) the same exact situation happened now with the passenger side making a left turn. Thankfully both times I didn-€™t cause an accident but came close due to the wheel coming off of the axle. Brought to dealership, they had to get approval from corporate for the repair. Got a call 6 days later saying corporate denied the goodwill repair due to being -€œnormal wear and tear-€ and they told me to call corporate. Just called corporate and they say that the dealership makes that decision. I shouldn-€™t have to pay for something that was recalled, repaired, and happened again 100% in the same fashion. Normal wear and tear on a CV arm is not 20-30k miles.

- Middle Island , NY, USA

Knock or hard shift in park as well as in reverse keeps burning oil had everything flushed replaced all fluids valve cover gaskets spark plugs etc

- Hopkinsville, KY, USA

My control arms bearings and joints are rusted and the dealership says they aren't covered they were fixed 5 years ago and they are definitely separated and hazardous

- Lacrescent, MN, USA

Lost control brakes failing and steering and wheel lc about to fall off dealerships saying recall was completed but it's definitely not

- Lacrescent, MN, USA

When I brought the car within 30 days the axle broke they fixed it but I haven't had the car for 4 months and now the transfer case is cracked they want me to pay 800 dollars to fix it but I did nothing wrong he hasn't fixed my key after he said he will he stated after the axle was fixed that he needed to add transmission fluid which he did not ever add and now my transfer case is broke I was driving and heard a large boom I thought the axle broke again and the 4WD light came on so I was able to drive it back and now they telling me it's my fault that it happened I didn't do anything but drive the car I brought the car September 5th 2019 I had to take the car back because the seat wouldn't work the axle broke now the other issue

- Bridgeview, IL, USA

We bought our car on a dealer in mesa, it was stationary. After we bought it we noticed locks moving on their own windows rolling down so did the moon roof. When we turn off the engine the A/C turns on even though the car is turned off. The car locks itself leaving us outside. We had problems with the tires they keep loosing up making the car vibrate and making sounds like banging on the tires

- Yuma, AZ, USA

》takara recall ----- NHTSA campaign number: 15V451000《 my car started with a scratching or grinding noise that I thought was the brakes but I just recently changed so I kept driving. When it would rain it would make noises I cant remember what exactly it was I think it was like popping. Only when it rained and I was turning. Well it turned into when I was driving anytime it was popping and cracking and then it turned into some crazy noise that almost sounded like something was falling out the bottom of my car and I was dragging on the ground but I wasnt dragging anything. I think it got water inside the ball joint and rusted. NHTSA campaign number: 15V451000

- Dothan, AL, USA

2008 Mazda Cx-9. consumer writes seeking reimbursement for repairs related to a safety recall. The consumer stated there was a safety recall performed on the vehicle that there should not have been a charge for. The consumer requested to be reimbursed.

- Fishers, IN, USA

I had the recall done on the a arms and ball joints replaced and it's only been a year also the rear stablizer links have failed also again after factory replacement.

- Ilion, NY, USA

The contact owns a 2008 Mazda Cx-9. the contact received notification of NHTSA campaign numbers: 15V451000 (suspension) and 17V012000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the local dealer that was contacted was no longer in business. Additionally, the contact stated that he was unable to reach anyone in Mazda customer service operations. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 17V012000 (air bags). Parts distribution disconnect for NHTSA campaign number: 15V451000 (suspension).

- Athol, ID, USA

The contact owns a 2008 Mazda Cx-9. while driving 30 mph, the vehicle suddenly jerked and came to a sudden halt without warning. The vehicle was towed to an independent mechanic where it was diagnosed that the front ball joint and axle fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 115,000.

- Louisville, KY, USA

Takata recall. The contact owns a 2008 Mazda Cx-9. the contact received notification of NHTSA campaign numbers: 15V451000 (suspension) and 16V356000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. Parts distribution disconnect the contact had not experienced a failure. VIN tool confirms parts not available. Updated 05/09/17

- Haymarket, VA, USA

My complaint is Mazda rejected my reimbursement claim based on their "policy" of having only a Mazda dealer perform the repairs. I do not accept the rejection. We tried to schedule with Mazda. No chance. They are too booked. My wife is a school teacher. We must have the vehicle. A long story short, attached are (3) items: The recall notice from Mazda, the receipt from my excellent mechanic and the Mazda rejection letter. My goal here is to alert you that Mazda is being unrealistic. My mechanic is award winning (I watched him remove an engine from a Porsche 911. His a master. Also, we have four old cars. Mazda is just stupid. Maybe you can use this as a case study to train new employees. I still want my money. Sincerely [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cpringboro, OH, USA

On Tuesday May 31, 2016 I took my Mazda CX9 to Mazda dealership for the recall, reference ##15V451000. I told the service representative that I was glad to be bringing the car in as it was making noises in the driver front and that the steering seemed loose. I was told that my car was inspected, did not require the recall and that all suspension parts were in good working order. On Sunday, June 5, 2016 while entering the highway while driving my 2 children and elderly mother, my ball joint and lower control arm broke causing an accident on the highway on ramp. I was informed by police that I was lucky this had not occurred moments later (at high speed) as it was likely to have caused a severe or possibly fatal accident. The car was not drive able and required me tow my vehicle and find alternative transportation.

- Baton Rouge, LA, USA

The contact owns a 2008 Mazda Cx-9. the contact received notification of NHTSA campaign number: 15V451000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribute disconnect.

- Cleveland, OH, USA

The contact owned a 2008 Mazda Cx-9. while driving at various speeds, the contact lost control of the vehicle. The vehicle jumped a curb and struck a tree. There were no injuries and a police report was not filed. The vehicle was destroyed and towed to an independent mechanic. The contact received notification of NHTSA campaign number: 15V451000 (suspension) after the failure occurred. The manufacturer was not made aware of the failure. The failure mileage was unknown.

- Syracuse, NY, USA

When driving under 20 mph entering into our neighborhood, heard a loud "pop" - then the front left tire suspension 'popped off' the tire, causing the car to lose control and hit the curb with the right tire. It appears that the suspension just "popped off" the joint causing the tire to become 'dislodged' from the vehicle - and sent the car into the curb - see pictures. No police report was taken as it did not involve personal injury nor another vehicle. Upon investigation on the web, it appears that NHTSA has an open investigation into similar problems with 2007/2008 Mazda Cx-9S (see action number: PE15022) - which is why I am writing to you now.

- Media, PA, USA

Master cylinder leak causing the brake booster to go out as well. Suspension weak and rusty. Mazda refuses to address the problem.

- Fair Oaks, CA, USA

While taking a right hand turn in the parking lot of logan airport, and travelling about 5-10 mph, my car made a loud noise and came to a sudden and abrupt halt. I stepped out of the car and discovered that the driver's side front tire had disconnected from the steering arm. The car was immobilized, and I was not able to move it out of the way of other traffic in the airport parking lot, causing chaos in the parking lot and causing them to temporarily shut down an entire floor of the parking lot while they struggled to tow the car out of the way. The car was subsequently towed to a Mazda dealership and the tire arms and ball joints were repaired pursuant to a recall (8515G). The front tires were also unevenly worn and replaced, very likely from the ball joint / steering arm issue, and cost $481.55. Mazda would not reimburse for the tires because I could not locate receipts to prove I had rotated the tires at the appropriate intervals, specifically stating "our dealer was unable to confirm if the wearing of the tires were due to the recall item as there was no supporting documentation indicating the proper maintenance on the tires". I do not believe most people keep records of every oil change / tire rotation they have done, but the wear was very consistent with what would be expected for ball joint issues. Furthermore the car had been inspected by the state of Massachusetts in the month of September, and no uneven wear was found at that time, giving further indication that the uneven wear was linked to the ball joint / tire rod issue. Fortunately this did not occur one day earlier while towing a boat on the highway with my disabled son, this could have easily been a multi fatality accident. I have literally had nightmares over this possibility. This is an extremely dangerous situation.

- Mendon, MA, USA

The contact owns a 2008 Mazda Cx-9. while turning the steering wheel, a rattling noise was heard. The failure occurred randomly. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V451000 (suspension). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The failure mileage was approximately 178,000. VIN tool confirms parts not available.

- Boydton, VA, USA