This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Mercedes Benz Glc300. The contact stated he placed the gear shifter in park while engine was running however vehicle rolled across the street and crashed into a stone wall. The contact opened the driver's side door however, vehicle failed to stop. There were no reported injuries or fire. The air bags did not deploy. A police report was filed. The vehicle was towed to an independent lot. The local dealer and manufacturer were not contacted. The failure mileage was 29,000.
Vehicle was going on the left most lane of the I580 eastbound at adaptive cruise at 65mph. Both steering and speed was under control by the the adaptiv E cruise feature. I was having my hand on the steering and foot on the brake. All of sudden car took left turn on its own and crashed into side concrete rail followed by a quick turn and came back to the halt in the middle of the 2nd highway lane. Things happened so quickly that I could not even realize what happened to the adaptive cruise which lead to this sudden turn. I would like you or NHTSA to investigate the matter. I am 7 month pregnent and in significant pain caused by this accident. I am not able to take any hard drugs because of my pregnancy. It has been a big trauma for me at this point of my pregnancy. It will be going to be very tough for me from now to trust on the features advertised and sold to us by Mercedes. We have been in touch with Mercedes for over a month. But they are not showing any proactiveness to look into the matter. They are intentionally delaying the process hoping we will give up sooner than later. I would request NHTSA to intervene and take severe steps towards Mercedes. Mrs mary elizabeth from Mercedes has been confusing about the process and has no clue about what is next. She is not willing to provide any information and after wasting 20 days she is blaming insurance company did not provide permission. They never bother to call me and update me about process and just formally send an email with half baked information.
I purchased this Mercedes new in 2016, the brakes have squealed ever since when cold 32 degrees or less.. once in awhile when warm. 2 we smelled gasoline, we took it to a repair shop, they found two fuel hoses sprayed gas in a mist especially when cold.. 3 there are 3 recalls open on this Mercedes, I took it in when the air bag recall arrived at our house, I was told we don't have parts. Our car is out of warranty, it has 56000 miles. I take it to a repair shop run by certified Mercedes technicians. Thank god we didn't have a fire with the gas leak. I did smell the gas when moving thru the ventilation system and when sitting and the smell was all around the car.
The contact owned a 2016 Mercedes-Benz Glc300. While driving West bound on a four lane road at 35 mph, a pick up truck on the North side turned. Another truck was blocking the driver's visibility when the pick up truck turned across the four lane highway. As a result, the contact's vehicle T-boned the pick up truck. None of the air bags deployed. The command system that notifies when a crash occurred failed to function. A police report was filed. The driver sustained minor bruising, a sore neck and shoulders, and back and leg pains from applying force to the brake pedal. Medical attention was received. The vehicle was towed to a collision center. The vehicle had not been diagnosed yet by the insurance company and the dealer (Mercedes-Benz of sioux falls, 4410 w 12th St suite 2, sioux falls, sd 57107, (605) 336-5060). The manufacturer was notified on the day of the crash and indicated that they would follow up to investigate the air bag failure. The VIN was not provided. The approximate failure mileage was 22,000.
The contact owns a 2016 Mercedes Benz Glc300. The contact received notification of NHTSA campaign number: 17V627000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the Mercedes-Benz of North palm beach dealer (561-848-2900, 9275 fl A1aalt, North palm beach, fl 33403) and it was confirmed that the parts were not available. The contact also called the Mercedes-Benz of palm beach dealer (561-689-66363, 4000 okeechobee blvd, West palm beach, fl 33400) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Palm Beach Gardens, FL, USA
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I am being told by my dealership that they have satisfied the recalls on my vehicle, but, as of February 15, 2018, there are still 2 open recalls on my VIN. I have a young child and am very concerned about my vehicle's air bag inadvertently deploying due to wiring issues in the steering column.
Takata recall. The contact owns a 2016 Mercedes-Benz Glc300. The contact received notification of NHTSA campaign number: 17V627000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Mercedes-Benz of orange park, 7018 blanding blvd, jacksonville, fl 32244, (904) 777-5900) did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted to determine when the remedy and parts would be supplied to the dealer for the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
Deer ran into path smashing at 70 mph impact and damaged to front of vehicle disabling the vehicle. Message on the dashboard "SRS malfunction" requires service. The vehicle is still in collision shop after 4 weeks at chapman collision center, tucson, Arizona. Mb dealership was notified in tucson, AZ and was not concerned about the driver airbag not deployed in the accident.
The recall notification is dated October 6, 2017 and on this date, 1/19/18 there is still no information when the repairs will be done. This presents a hardship when trying to trade-in or sell an affected vehicle since some dealerships will either not accept it or offer much less money in relationship to the actual value. Mercedes-Benz should be held accountable to resolve issues in a more timely basis. It is now over 90 days and there should be fines or other consequences to motivate an expedited solution. I've called the dealership several times and they have no idea and told me I would probably know before them. Unacceptable.
The contact owns a 2016 Mercedes-Benz Glc300. The contact received notification of NHTSA campaign numbers: 17V819000 (exterior lighting) and 17V627000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Wagner Mercedes-Benz of shrewsbury located at 760 boston turnpike, shrewsbury, MA 01545 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 17V627000 (air bags). Parts distribution disconnect for NHTSA campaign number: 17V819000 (exterior lighting).
Takata recall my wife is afraid to drive the car after hearing about the recall. Local Mercedes dealer is not able to do anything at this time. We are frustrated because we chose to purchase this car mainly because of its safety record. We want a new car or have this issue fixed right away!!! we don't want to drive the car knowing the airbag could deploy at anytime and cause serious injury or death
The contact owns a 2016 Mercedes-Benz Glc300. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called keyes european (5400 van nuys blvd, van nuys, ca 91401; 818-461-3910) and was informed that the remedy was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Grenwich, CT, USA