This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Mercedes Benz Glc300. The contact stated that while his wife was driving approximately 40 mph, the vehicle crashed into a 2nd vehicle. During the crash the front end was severely damaged but the air bags did not deploy. Also, the collision avoidance system malfunctioned and did not stop the vehicle to avoid the collision. The driver sustained bruises to the torso area which required medical treatment. An occupant from the 2nd vehicle was transported to the hospital by ambulance. No further information was available. A police report was taken at the scene and the vehicle was towed away. The local dealer Mercedes Benz of huntsville (6220 university dr. Huntsville, al) and the manufacturer were notified of the incident. The cause of the failures were not determined. The failure mileage was 25,000.
When the vehicle is in motion, or still, the driver's side cover for the seatbelt/airbag will not stay attached. This is located on the driver's seat and is visible when entering and exiting the car. I am not really concerned about the cosmetic issue as much as the safety issue. With the side impact airbags, this is a safety hazard. If the bag deploys who knows what will happen to the floating part" will the airbag, or seatbelt even deploy, or work as it should" this is also a safety issue because you can be injured by the hard plastic that is hanging there. The piece can also get caught under our feet while driving as it does not stay in place. I reported this the 3rd day and had it repaired 3 other times. I have had my car and it has been in place only 5 days in 2 years, 2 months and 30 days. The new loaner they gave me had the same issue and the porters report they never stay on. The car was in for service for this issue 4 times in the first 20 months I owned it. It could have been weekly if I would have not just lived with it in between services that were needed and taken it in again for service and the issue.
Rear braking system. When backing up or applying pressure to the brakes, the vehicle is screaming a loud noise. Taken by dealership at 7000 miles 01/04/18 dealership states they can't fix it until they receive parts, with the takata recall and a faulty braking system, this is a highway safety issue.
Takata recall. The contact owns a 2017 Mercedes-Benz Glc300. The contact received notification of NHTSA campaign number: 17V627000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (keenan motors, 3664 N easton rd, doylestown, pa 18902) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 770-705-0600, but the contact did not receive a response. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2017 Mercedes-Benz Glc300. The contact stated that NHTSA campaign number: 17V627000 (air bags) exceeded a reasonable amount of time for the repair. The contact received the recall notification in October of 2017. The dealer (euro motorcars bethesda, 7020 arlington rd, bethesda, md, 20814, 301-986-880) stated that the parts were unavailable for the repair. The manufacturer confirmed that the parts were unavailable for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Huntsville, AL, USA