Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.

Equipment — Other — Owners/Service/Other Manual

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."

Actions

MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.

Documents (11)

• ISSUED Owner Notification Letter(Part 577)
• Recall Quarterly Report #1, 2019-4
• Remedy Instructions and TSB
• ISSUED Interim Owner Notification Letter(Part 577)
• Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Missing Information on Third Row Head Restraints MY20 167 (GLE-Class)
• Recall 573 Report - Amendment 2
• Recall 573 Report - Amendment 1
• Manufacturer Notices(to Dealers,etc) - RE: Recall Campaign Initial Notification Retrofit Missing Information in Owner’s Manual MY20 GLE-Class (167 Platform)
• Non-Compliance Notice 573 Report
• Recall Acknowledgement
• Recall 573 Report - Amendment 3

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