really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
100,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Grand Marquis seat belts / air bags problems

seat belts / air bags problem

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2004 Mercury Grand Marquis Owner Comments

problem #3

Dec 232015

Grand Marquis

  • 65,000 miles


On December 23, 2015 I was driving my 2004 Mercury Grand Marquis through an intersection in harris county, Texas. I had just received a green light and was proceeding to make a left turn when my vehicle was hit by another vehicle in the driver's side front. The damage to my vehicle was severe. The at fault driver's insurance company declared my vehicle a total loss. My vehicle's air bags did not deploy. I was wearing my seat and shoulder belts at the time of the collision. I was examined at a nearby emergency room. They said "no serious injury" but my orthopedic surgeon said I have a separation of my left shoulder.

- Houston, TX, USA

problem #2

Sep 152014

Grand Marquis

  • 150,000 miles
Takata recall: TL* the contact owns a 2004 Mercury Grand Marquis. The contact stated that there was a sudden loss of power steering ability, which randomly progressed without warning. The contact stated that when the steering wheel was turned left or right, the contact had to apply force to prevent the steering wheel from going straight several times. In addition, the air bag warning light randomly flashed. The vehicle was to be taken to a dealer for inspection and diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

- Mobile, AL, USA

problem #1

Oct 282010

Grand Marquis

  • 85,000 miles
The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at an unknown speed, she fell asleep. The vehicle crashed into a telephone pole. The contact sustained two black eyes as a result. The air bags did not deploy. The vehicle was destroyed. The contact was unsure if the manufacturer had not been notified. The failure mileage was approximately 85,000.

- Racine , WI, USA

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