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NHTSA — Visibility: Windshield Wiper/Washer: Motor Problems


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
35,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Grand Marquis windows / windshield problems

windows / windshield problem

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2004 Mercury Grand Marquis Owner Comments

problem #1

Jan 052008

Grand Marquis 8-cyl

  • Automatic transmission
  • 35,000 miles


Windshield wipers on my 2004 Mercury Grand Marquis began operating erratically two months after the vehicle was out of warranty. Initially they turned on by themselves and could not be turned off; a week later I could not turn them on at all except in the very high setting. Finally, 1-2 weeks later they wouldn't turn on at all. All of this erratic operation happened within a 3 to 4 week period seemingly at comparatively low temperatures (15 to 30 degrees Fahrenheit). The dealer recommended replacing a switch on the steering column for $350, but this did not permanently solve the problem. Then they recommended replacing the windshield wiper motor for another $350. So far this approach seems to have alleviated the problem, but such an outlay 2 months out of warranty is inexcusable, without a recall and free repair, given Ford apparently generic problem with erratically operating wipers on their other products. Fortunately, I was not in any dangerous situations (snow or rain storms, etc.) where my immediately safety depended on the reliable operation of the wipers, but this is a potentially dangerous condition and an inexcusable cash outlay for consumers.

- Flushing, NY, USA

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