The contact owns a 2002 Mercury Mountaineer. While driving at approximately 35 mph, the vehicle was hesitant to accelerate. The overdrive off warning light then illuminated. The dealer informed the contact that the transmission would need to be replaced. The dealer replaced the transmission. Following repairs, the contact stated the vehicle would intermittently shift from drive into neutral involuntarily. The contact would shut off the engine and when restarting, the vehicle would resume normal operation. The vehicle was taken back to the dealer where the contact was advised that the shift lever column was bent and the shift linkage cable possibly was abnormally stretched. The vehicle was not repaired. The failure mileage was 60,000 and the current mileage was 61,000.

- Avenel, NJ, USA

The contact owns a 2002 Mercury Mountaineer.while parking, the gear shaft suddenly broke. The contact called the manufacturer who offered no assistance. The vehicle had not been repaired at the time of the complaint.

- Newark, OH, USA

The contact owns a 2002 Mercury Mountaineer. The vehicle was parked and the contact stated that the gear shifter broke off without warning. The vehicle was taken to an authorized dealer. The steering column was in the process of being replaced. The failure and current mileages were 108,000.

- Minnealpolis, MN, USA