This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Tailgate opened while driving causing contents and slide out damaging the tailgate. Tailgate has automatic locking feature but failed. Recall notice shows that a repair was done but still failed.
I have purchased a vehicle from Canada that is currently being held in customs. There is an open recall (18V-486) that is currently tagged as "remedy not available". the vehicle manufacturer has no timetable available for the release of the parts required to fix this recall, so my vehicle can be fixed and released from customs.
NHTSA id# 10136541 and tsb #68093354A$ refer to this issue. 2015-2017 Ram trucks equipped with power locking tailgates are experienceing the tailgate opening unexpectantly while driving. Fiat Chrysler automobiles (fca) recently issued recall U-74 which identifies trucks with 5-foot 7-inch and 6-foot 4-inch beds as being affected but not trucks with 8-foot beds. My truck is equipped with an 8-foot bed and I assure you it is in fact affected by this issue. Since purchasing my 2015 Ram in March 2018 this has occurred 3 times. The first occurance was while driving on a paved, smooth road surface, in heavy traffic, travling at approximately 25 mph after having been on the road for over 1 hour and traveling at speeds of 70 mph. The second occurance was while driving in town at speeds up to 35 mph on paved, smooth road surfaces in moderate traffic. The third occurance was on the highway, traveling at speeds up to 65 mph. I believe that fca has made an error in not including all 2015-2017 Ram trucks with power locking tailgate latches and instead excluding long bed models. It is just as much a siginificant safety hazard as on short bed models and warrants evaluation and inclusion in the current recall for repairs/replacement. I have photos of the lock assembly that I can provide proving the existance of this issue on my vehicle.
The contact owns a 2015 Ram 2500. While driving, the bracket attached to the track bar failed unexpectedly. While driving 55 mph, the contact turned right and the steering failed. The vehicle became unstable and the wheel shook. The contact heard an abnormal noise when the failure occurred. The vehicle became unstable, but was still operable. There were no warning indicators illuminated at the time of the failure. The contact drove the vehicle to verger Chrysler Jeep Dodge (1400 ocean boulevard, coos bay, or 97420, (541) 888-5594) where it was diagnosed that the vehicle needed welding for the bracket on the frame. The vehicle was not covered under a warranty and the contact was informed to cover all expenses. The manufacturer was contacted, but could not assist because there were no open recalls. The failure mileage was 23,998.
The tow hooks on the front of my Ram 2500 truck were used to pull the truck onto a tow truck bed that was lowered to the ground. Both hooks were used, as directed by the owner's manual. The truck's transmission was put in neutral. The truck was gently winched onto the tow truck. As it was being pulled, the entire bumper assembly was being yanked out from the frame of the truck, causing damage to the front fenders. The tow driver stopped and the truck (with a flat tire) had to be driven the rest of the way up to prevent further damage due to the bumper/tow hook failure. This is a known problem, as noted on several forum pages of Ram truck owners: "cumminsforum.com" as well as on youtube. Chrysler will not cover this under warranty saying it's not a failure of the truck. Their "customer care" claims they've never heard of the problem before. It is a publicized problem for Ram 2500/3500 trucks for model years 2010 through current. The known facts are the bumper and the tow hooks are attached to the frame using the same mounting bracket which has oblong-shaped holes to allow adjustment to correctly align the bumper. The bolts are not torqued enough from the factory to allow for any tension to be applied to the tow hooks, otherwise front-end damage will occur to front painted body pieces. Chrysler corporation llc still continues to maintain their coverup that it is the users fault, not a failure of the vehicle. I already paid money under the counter to a guy to restraighten the bumper, but the paint/fender damage is still there. There are numerous pictures and videos online showing the results and damage of using the tow hooks...something that should be designed to use on a heavy duty truck. Please google search "Ram 2500 tow hook problems" and you will see numerous sites showing Chrysler's problem. Please make Chrysler recall these trucks and fix the problem!
A D V E R T I S E M E N T S
- Sunbury, OH, USA