This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2017 Ram 2500 had 55K miles when I got a dashboard warning indicating that service of my electronic braking system was needed. I also got warning indicators for ABS and traction control. I had poor braking, no traction control and no cruise control when these warning lights were lit. The dealer diagnosed and replaced the ABS hydraulic control unit (hcu), costing me $750. My research reveals that this is a common problem with this truck at various levels of mileage, and Ram/fca has restricted the distribution of the hcus in recognition of this problem. Ram refuses to acknowledge that this is a product defect. I've owned many other brands of vehicles (BMW, Toyota, Honda), with varying levels of mileage, and none of them have every experienced a failure in ABS components. Ram/fca should acknowledge that these components have a manufacturer's defect and reimburse clients who paid to have the parts replaced.
The contact owns a 2017 Ram 2500. The contact stated that while her husband was driving at about 75 mph, on cruise control and accelerated to overtake another vehicle, the throttle stuck without warning. He managed to pull the vehicle to the side and putting it in neutral, and was able to stop the vehicle. The contact stated that too much pressure was put on the brakes and caused the front and rear brakes to burn amid heavy smoke. The vehicle was towed to the larry H. miller Jeep dealer (8525 lomas blvd ne, albuquerque, nm 87110) where it was diagnosed that oil was overfilled and got into the crankcase. The technician cleaned the crankcase, installed new rotors and brake pads. The contact was informed about the recall, NHTSA campaign number: 18V332000 (electrical system, vehicle speed control) by an independent mechanic. The manufacturer was not made aware of the failure the vehicle was repaired except the cruse control. The failure mileage was 48,630.
The throttle is not responding. It is accelerating on its own. During regular driving the vehicle accelerates on its own. This happens at all speeds. And continued to accelerate during braking. In addition there are 2 potentially life threatening recalls on this vehicle that have no remedies.
On at 3 separate occasions, I have had the accelerator get stuck on what I believe is full throttle. Initially I thought it might be my floor mat, however it happened yesterday in a parking lot. So there was no reason for the peddle to get involved with the floor mat. I was accelerating, but obviously not to full throttle
June 26th 2019 my truck felt like it shifted into 4WD on its own, later that day I lost ABS, traction control and cruise control. It went to the dealership where it took 3 days to diagnose. Was informed that ABS pump and ABS control module need to be replaced and the part is not currently available. Further research of internet forums shows this is a known problem and does not appear to be addressed properly. I am still waiting for my truck to be repaired and there is a warranty on it. Dealership allowed me to pickup the truck without the repair and did not provide receipts or work orders because I did not have any other transportation. In heavy rain the truck has become quite dangerous to drive.
- Mount Juliet, TN, USA
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My Ram 2500 diesel was in cruise control on a 4 lane highway with periodic stop lights when I pushed heavily on the gas pedal to accelerate while pulling a 13,000 lb trailer. When I took my foot off the gas, the engine stayed in full acceleration mode. Full braking was not slowing the vehicle much and it looked like we were going to collide in to vehicles ahead of us. I shifted in to neutral, the engine raced at high RPM, but I was then able to slow down and avoid the vehicles. I shut off the motor for a short time, restarted it and it was fine. A recall is apparently available for Ram 2500S with gasoline engines, but I was told not for my diesel. That needs to be rectified immediately to get ours fixed. Very scary.
With cruise set at 75 mph, speed would decrease to around 71mph, then unexpectedly and rapidly increase to 75. This happened repeatedly and I stopped using it for about 3 weeks. I tried it on return trip and it worked fine.
A D V E R T I S E M E N T S
- Oceanside, CA, USA