This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has continued to make squealing noise and shuddering since previous transmission recall was addressed. This has occurred at speeds from 10-75 mph. It happens multiple times per week, sometimes multiple times each day. Vehicle run time has ranged from approximately 5 minutes to 2+ hours. Vehicle has been checked multiple times by the dealership where it was purchased, who reports that nothing is wrong with it. I have a video of this, but it cannot be uploaded.
Several times our 2019 Subaru Ascent battery has drained down to low levels requiring jump starts. This last time was this winter and -15 degrees outside and was very dangerous for her. The alternator does not seem able to keep up with the load. I have heard of many other people having this problem. It sat overnight on both occasions.
On 24th December vehicle in motion on a highway whining noise observed and transmission disengages, RPM increased. In a few seconds transmission error message flashed in console, in addition check engine light comes on and all driver aids disabled, struggled to take control and pull off highway safely. Vehicle 20 months old less than 20,000 miles. Second instance of transmission failing after wuv07 recall completed in January 2020. !St instance of transmission failure in city streets @35mph similar behavior transmission light, check engine light and drivers aids disabled, incorrectly diagnosed by master technician as valve body failure after the wuv07 recall the fuel efficiency also dropped. A couple of days prior to 24th December contacted Subaru of America about a shudder noticed observed while driving. Enclosed image has repairs related to transmission, in addition during the 2nd repair the starter also failed and starter was also replaced. In conclusion two unsafe transmission failures in motion after wuv07 recall.
The contact owns a 2019 Subaru Ascent. The contact stated that while driving at 35 mph, the vehicle would independently shift out of the drive position. As a result, there was a loud knocking and screeching noise coming from the vehicle. The contact stated that after shifting back into the drive position, the accelerator pedal would apply on its own causing the contact to depress the brake pedal in order to control the speed of the vehicle. The contact managed to make it to their destination safely. The vehicle was taken to a local dealer who diagnosed that a software update was needed. The vehicle was repaired however the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 6991.
Car just doesnt start and needs to be jumped randomly, yet dealership service dept could find no probelms. Also wierd lags, noises occuring while driving. This car is too new and has 18,000 miles on it, shouldnt be having these types of problems. Happened numerous times since purchase 2019 and 2020, most recent Jan 2021 brought into dealership service larry miller Subaru bosie id.
- Boise, ID, USA
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Currently my car is being repaired at Subaru dealership had issues with vibration they are seeing if it's a transmission problem apparently there was a recall with the 2019 Subaru Ascent I never received one but I am having transmission issues and they are looking into what the deal is I'm just wondering why I never got a recall this is dangerous god for bid my car or to slow down or stop when I'm driving I don't understand why I never got the notice
When trying to accelerate around a truck on a highway, the car refused, felt like it was going to stall and every light on the dashboard lit up. My speed was probably around 60mph, when I tried to quickly get around this truck. It was full of furniture that I felt was loaded in an unsafe manner. This is the second time the car has done this and the cvt chain slip was supposedly fixed in a recall N December. This time Subaru said it was a leaky gasket in the inter cooler??
Check engine light - diagnosis ' vehicle loses power after rapid acceleration above 45mph. A whooshing sound occurs and then acceleration is limited. All warning lights flash including 'check engine.' This has occurred once about a month ago and diagnosed as a poorly replaced gas cap'although it was actually on securely. It occurred 2 weeks later 3 more times within two days. I brought it in with the lights on and issue still occurring to Subaru pacific. They cleared codes and tried to recreate issue without success. They released the car back to me after corporate deferred to them. Upon driving out of dealership, the same thing happened only after acceleration above 18 mph'all warning lights back on and sputtering/jerking/loss of power. Whooshing sound. Dealer is in possession of the car again to look into it. Also, there tends to be a grey-blue hue to the exhaust each time car starts.
Car was shaking while idling/ shifting hard/ studdering while trying to shift and not shifting while going up an incline. The transmission was damaged from the slack in the cvt belt and now has to be completely replaced. Also the battery died. No doors were left open and no lights were left on. No reason to have a dead battery other than a large parasitic drain while the car is off.
In low speed when wanting increase speed, the engine loses power and briefly sputters and then recovers and accelerates. Usually happens when trying to accelerate when going up hill and from slow, right turns. Usually at highway speed, it can quickly accelerate.
The contact owns a 2019 Subaru Ascent. The contact received a recall notice for NHTSA campaign numbers: 19V856000 (engine and engine cooling) and 19V855000 (power train). The contact stated that the gps unit was inoperable. Furthermore, while at a stop sign/light, the vehicle would accelerate when the brake pedal was depressed and there was an abnormal clunking, squeaking noise detected from the steering/suspension. Also, while driving various speeds, the vehicle shuddered and shook forward and backwards, and the driver and passenger doors made an abnormal buzzing noise. There were no warning indicators illuminated. The vehicle was taken to puente hills Subaru (17801 E gale ave, city of industry, ca 91748, (626) 626-4800) multiple times and the contact was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: Sr#:1-50458273772. The failure mileage was 1,000.
Issue #1: transmission. Starting around 8000 miles, a loud squealing sound would occur periodically during automatic shifting. At first it was only while obtaining highway speeds and later it would happen at city street speeds. The squealing sound would be accompanied by a shuttering feeling as well. We live 3 hours from the dealer and were told by the dealer that the car was just 'getting to know us'. as this problem persisted and worsened, we were finally brought it to the dealer at 12,000 miles and the technician diagnosed a transmission problem and said we need a new transmission. That was on 9/27/19. We are awaiting the availability of a new transmission while driving a loaner. Issue #2: electrical issue. Twice all of the engine warning/dashboard lights came on while driving about 20 mph on a dirt road. The first time was around 9800 miles. I was able to drive the car and brought the car to a local repair shop (Subaru dealer is 150 miles away) and his computer diagnosed a possible transmission problem and he rebooted the electrical system. All seemed ok with the electrical system for a while. This happened again around 11,000 miles while being driven at city street speeds and the next morning the electrical system was back to normal. In talking to the Subaru dealer by phone, they said there was probably just a bug in the system and it can fix itself. At the 12,000 mile appt, no issues were discovered with the electrical system.
We are noticing periodic issues with the cvt in this new car. Occasionally we get a high-pitched whine, a sound like a belt slipping, a loss of power, and a sudden bump when the cvt seems to adjust to the situation and return power and normal driving. Internet is full of people reporting the issue. Took it to the dealer and got the usual deer-in-headlights response. They have a serious issue here. Most recent event I recorded was on 8/28 11;00 amish on I-5 North out of Tacoma to seatac, driving at highway speeds.
At 16462 miles on odometer, while driving on hi way at 65 mph vehicle lost power and started smoking severely from the tail pipes. Pulled over and shut off. Restarted several minutes later continued to smoke and would not move. Towed to dealer, they stated the PCV valve broke apart, Subaru wants them to tear down the engine to see how much damage was done. Still waiting for them to do anything, car is sitting outside in the service area not being worked on.
When driving our Ascent on both city streets and the highway we have experienced rpms jumping and squeaking/slipping noises coming from the engine unexpectedly. Its very disheartening to have issues with a brand new car that you've spend over $40K on. I have been able to capture some video of the control panel as this happens.
We took our 2019 Ascent in because we were hearing some weird noises coming from the front end roughly 5000 miles. Upon further inspection the Subaru dealership informed us that there was an issue with the steering rack. They asked us to allow them to order a new steering rack and they would call us and setup an appointment to change out the rack. On Saturday the Aug 17th we went on a drive with a technician to show him what we were feeling in the transmission. He drove it for probably 15 to 20 minutes, several different speeds. He too noticed some weird shift points. Also could hear the front end. We left it there and called them today (19th) to find out that it isn't the steering rack. It's the coil springs hitting something causing them to chip. The technician stated, we will get with them on a new updated part and you can probably come in and swap out cars until we get the parts in. Meaning, give back service vehicle for ours. I told him at that point that I have no issues with them keeping it to reassure it's safe for our family to be in. He said ok I appreciate it I'll be calling you tomorrow. They also said that they did a torque converter dial in and that the transmission should be back to normal. Hopefully all is well and it does in fact fix the weird shifting and hesitation at all speeds. Accelerating and decelerating.
When driving car at different speeds, the car loses power, RPM increase and decrease significantly accompanied by a screeching sound. The vehicle has about 15K miles and has happened four times within a three week period.
When holding speed constant between approximately 20-35 mph, or under very light acceleration in this range, vehicle seems to jerk, surge, pulse, or similar. It feels similar to being in the car with someone learning to drive a manual transmission.
Cvt appears to be faulty. While driving, rpms will jump up by 1-2K, stay at that level for a second or two, then drop down. When it drops, car will shudder or accelerate. Occassionally a screeching or grinding noise is heard. This has happened multiple times, but is not predictable. It has happened on the highway at speeds if 65 and above; and it has happened on city roads at speeds of 30. It sometimes happens multiple times in one trip; or it may go a week between events. Dealership has been unable to replicate it, says if they can't replicate it then the "best case scenario" for a diagnosis is for the transmission to fail and for us to be stranded. A internet search for "Subaru Ascent transmission problems" reveals that this is a rare problem, but seems to disproportionately affect Ascents built in August of 2018. Subaru allegedly is replacing these transmissions once problem is diagnosed, but if it's a known problem then they should replace them all proactively.
A D V E R T I S E M E N T S
- Montevallo, AL, USA