This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A crack appeared on front windshield starting from base of windshield upwards. Started at approximately 3 inches upward then curved to lateral direction. Nothing hit the glass. The crack appeared spontaneously.
Windshield developed large crack starting on lower passenger side and moving along to lower center of windshield. No incident of a rock or other object hitting windshield. A cracked windshield is a safety concern. Car is going in to dealership to have glass replaced this week. Crack appeared June 2023.
The windshield was hit by a rock and within 12 hours, a 6" crack developed near the lower part of the windshield. Over the course of the next two weeks, the crack has continued across the entire lower area of the windshield. The windshield is due to be repaired within the next couple of days.
The windshield cracked while the car was parked overnight in my attached, residential garage. The crack formed in front of the passenger seat, starting at the bottom edge of the windshield and running up about 6 inches. There were no chips or recent (as in several weeks) impacts to the windshield.
- Gardnerville, NV, USA
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bought the car last week and I got a crack on the windshield from a small rock. I did an insurance claim that I have an appt for next Wednesday and while driving to work another pebble hit the windshield. So the first crack has not even been fix and I got another one. In my years of driving I have never had this issue.
Spontaneous windshield crack. No impact or apparent cause. Available for inspection. Based on online research and your database, this is a common occurrence. Reporting to Subaru dealer has been initiated.
The windshield broke there are no signs of breaking by a rock or any external element, there is a crack coming from the de-icer region, it was a small crack but now it covers all the side from the passenger side.
Windshield is very fragile. (I think it cracks when a flower petal falls on it...) But seriously, I have about 20 chips in my windshield and have not had any significant boulders or trucks with rocks that have hit my windshield. It appears to be from every day urban commute, which is unusual. I have never had a car that I have had to replace the windshield in due to fragility. Also, the windshield seal has come completely off at the base near the hood.
The front window was hit by chips seal pebbles from the car in front of us and chipped the window, twice. It was repaired with standard window chip repair.
Windshield seems pretty fragile after being hit by a little gravel pebble due to construction work at the highway the crack extended in less than 24 hours to 12 inches. This is very concerning since it-€™s pretty weird to a chip to develop as bad as this one.
Windshield cracked on driver side window for no reason - heard pop and looked at windshield and crack appeared. Contacted Eckbond who is subarus third party warranty for repairs, and they stated they can only reimburse me up to $500. Attempted to contact third party windshield repairs and they states it should be taken to subaru since there is no cause for crack. Contacted subaru and explained occurence and it will cost me $1800 for replacement even though, there was no reason for crack.
Windshield chips easily. I have owned this car from new (approximately 18 months). The windshield has picked up 7 chips in that time: more than the total of chips I've had in my 29 years of driving. Only one of the chips had a notable sound that accompanied it's creation, and that was from the impact of a large insect while driving on I-77. This windshield seems to be easily damaged, if not fragile, and gives me concern about the potential for injury if it was faced with any substantial impact. I'm also concerned about the high replacement costs for the windshield and required Eyesight re-calibration. If I had known the windshields where so susceptible to damage, I would not have picked a Subaru.
I bought this car January 2021. In June 2021, the smallest pebble cracked my windshield while I was driving on the freeway. Yesterday, 3/28/22, I was driving home from work like usual and my sunroof spontaneously exploded and completely shattered. Yep, you read that right. Don-€™t believe me" Search up: Subaru exploded sunroof on Google. Thank god I had the sunroof shade closed or else the glass would-€™ve fallen all over me. I suffer from trauma caused by a past car accident where I was in the passenger and do not take broken glass lightly which is why I chose Subaru to be my first car that I bought. I came home shaking and found out that other subaru owners experienced the same phenomenon after doing some research. However, Subaru does not want to take responsibility for this. You-€™re telling me that I don-€™t have to be in an actual accident in order to be harmed by my car that I was promised was not just one but THE TOP reliable and safest car in the industry"
The windshield has cracked on the passenger side. It has not put anyone at risk however, this seems to be an issue with many Subaru owners yet Subaru has not done anything about this issue. The vehicle has yet to be inspected.
When I bought the car last year I had it for less than 2 months before my windshield cracked from a rock while we were on the highway. I get this happens so I didn-€™t think anything of it until I saw how many other people have also had their windshield crack shortly after buying the car. Since I-€™ve gotten it replaced almost a year ago I haven-€™t had any issues.
Windshield is cracked from a very small pebble. We were driving down the highway and all of the sudden there was a small crack appear, you couldnt even hear the impact. The glass seems very fragile on these cars.
Among a few other headaches, the windshield cracked on the highway with only 2300 miles on the odometer. This 7 inch crack appeared after a 300 mile road trip. I recall hearing a small thud on the windshield with no immediate cause for concern. After driving another 10 miles, the crack has grown an additional 2 inches.
The windshield cracked while going over railroad tracks. Spiderweb cracks that are small to see unless driving into the sun and then they are visible all over the windshield.
Upon entering the vehicle (parked in the garage) I looked at the rear view mirror which I always do as I reverse. I noticed a crack on the windshield behind the mirror. The crack was not there when I entered the garage because I had to use the garage remote on the mirror to open the garage door. I would have noticed it (crack). The crack appeared suddenly. I am reporting this problem because I read that another owner, of similar vehicle, has complained about the same issue and almost with same mileage on his car. Same year vehicle too. Given the windshield/Glass history Subaru has with the Outback model, I wonder if this problem is transferred to the Subaru Crosstrek. The two vehicles do share the same type of glass!!!
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- Wheaton , MD, USA