This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Starlink screen has failed - the screen will either only show the initial agreement screen and freeze or it will freeze with the back up camera activated. I can-??t access Bluetooth capabilities, camera function, etc
I purchased the car CPO June 2021 Battery replaced December 2022 Battery replaced January 2023 Between these replacements, car was consistently dying/would not start, required frequent jumps. Left me stranded numerous times. Each time the car was serviced (at different dealer locations), no mention was made of known issues with batteries being drained. This issue was known by Subaru, as evidenced by class action suits filed and won. At this time, the car engine is dead and will not respond to a jump. This has cost me thousands in car rentals/ride shares.
I have had multiple instances where I am unable to remove the key from the ignition switch when the vehicle is in Park. Subaru's technical bulletin 16-112-18R states this is caused by contamination of the Park-Range switch internal components. I'm concerned I will be unable to remove the key and will have to leave the vehicle unlocked with the key in the ignition. I am also concerned I'll be stranded somewhere the next time this happens. I found information online that states Subaru dealers are charging $500 to $800 to repair this issue, which should be a recall or extended warranty situation and not a cost to the vehicle owner.
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed -??off-?? almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat -??front right-??. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
My 2018 Subaru Forester should be included in a recall and subaru is denying that this recall exists. My SRS air bag light is on. The dealership wants to charge $1216.73 to replace the passenger side seat occupant detection sensor mat Information from https://www.nhtsa.gov/vehicle/2018/SUBARU/FORESTER/SUV/AWD#recalls October 3, 2019 NHTSA CAMPAIGN NUMBER: 19V701000 Occupant Detection System May Deactivate Airbag If the connection loosens, the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash. NHTSA Campaign Number: 19V701000 Manufacturer Subaru of America, Inc. Components AIR BAGS Potential Number of Units Affected 366,282 Summary Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen. Remedy Subaru will notify owners, and dealers will inspect and, as necessary, replace the ODS sensor mat harness, free of charge. The recall began February 11, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUM-98.
- Tinton Falls, NJ, USA
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My srs airbag system has just started going on and off. What I read is there is recall for this. 2018 with heated seats caused by faulty wiring. Yet when I put in my vin shows no recalls. Filed complaint with Subaru they stated basically go get it fixed and will notify you if there is a recall.
Purchased NEW, after 5 years battery died..OK time for a replacement, Les Schwab installed a New Higher Capacity battery. 3 weeks later dead Battery, had it jumbled, Les Schwab replaced new battery. 4-5 weeks later DEAD battery. Made appointment with Dealership (Lithia Subaru) 3-17-2023 in Reno Nv. A hour + away. I waited a few hours for their service department to check out the charging/battery issues. Came back said NOTHING WRONG, need to drive it more ! Drove it a couple days ago, this morning DEAD Battery AGAIN ! I-??m almost 70 / Disabled and live in a very Rural mountainous area and need a dependable vehicle-?? especially in the SNOW. HELP Please!
This is the third time my car has completely drained my battery. I have replaced the battery twice since I purchased it in 2018. I drove it less than 24 hrs ago and it-??s completely dead off a 8 month old battery. Nothing was left on any of the times it has died.
My car is a 2018 with only 28100 miles on it. I have now had to replace the battery three times. Subaru tells me I need to drive it every two days in order to keep it from discharging the battery. This is unacceptable. Clearly there is a parasitic drain. My issue is very common, and affects many late model subarus. I have already been stranded several times by this issue.
new battery that is only 14 months since installation (at subaru dealer) and 5,000 miles on the car is flat. I did not use my car for about 1 1/2 weeks in the garage and it is totally flat. This is not normal and my friend with an outback has similar problems so I think my issue is not unique.
We have discovered that our 2019 Forester has a parasitic battery drain of almost 1 amp when the car is off and the hatchback is open. This resulted in full battery drain several times until we did several tests to determine the root cause of the problem (Subaru was of no help). This led to replacement of the OEM battery at about 52,000 miles.
Environmental and safety issue. The AC System has failed three times now. SUBARU dealer checked the system for leaks at in November 2021 (mileage about 22,000 miles) and could not locate any leak but added freon. AC System stopped working again in August 2022 at 24,000 miles. Mechanic checked system, found a loose connector and tightened it, then recharged Freon in system. After 4 days, system again is not cooling the car. Compressor and blower work but no cold air and return line from compressor is not cool. This problem is widespread across Subaru Forrester models 2017 & 2018. Checking for leaks and adding freon costs $200. Most likely a repair of the system will cost at around $1,500 - 3,000. For a less than 4-year-old, very well-maintained, garaged and little driven car, components should not be failing. Having no working AC is a safety hazard to be in while driving in 100+ degree weather and also the windshield will fog over because moisture is not being taken out of the air now. Environmental issue due to loss of Freon to atmosphere.
Twice now the battery has died without any obvious reason. We did not leave the lights on nor any other electrical devices known to us. We had to cal AAA who could not find an issue for the drained battery.
Battery, electrical system was doing funny things I noticed then a day or two later my wife and daughter got stranded at a gas station and I had to go jump the car to get them home in the middle of the night we called the dealership a few times and they said that all battery's die they just said to go buy a new battery no warning light nothing
Multiple episodes of car not starting, most similar to dead battery scenario. These incidents have occurred after car was parked in my driveway for 24-48hours. However, AAA responded on three separate occasions and tested battery which always was -€œgreen-€ or -€œgood-€ and alternator was also -€œfine, not a problem-€. On fourth occasion, I went ahead and replaced battery as recent Subaru scheduled service at a Subaru dealer yielded -€œno problems-€ on electrical survey when I told them of these incidents. Now, one month after having purchased a completely new battery, my car again will not start and AAA says battery is -€œgood-€ and alternator is also fine.
Repeatedly I have not been able to remove the key from the ignition. It appears as though the car is not sensing that the gear is in Park. It has taken me up to 10 minutes of turning the ignition on and off and putting the car in reverse and forward to be able to remove the key from the ignition. This has been happening for 3 weeks now, on a daily basis.
A D V E R T I S E M E N T S
- Windham, ME, USA