This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Windshield crack appeared suddenly originating near the heating element at the bottom.do not see any visible rock hit marks. Dealership does not acknowledge any manufacturing defects and I have to get it repaired using my insurance.
Windshield cracked while driving on I-684. There was no object that hit the glass or sound of anything hitting. Just a crack originating from the deicer area of the windshield towards the driver's side and up and to the right that appeared suddenly. There was no adverse weather and the car was operating as normal. The defroster was on at the time.
Rear view mirror broke loose from windshield while being adjusted. Vehicle stationary, vehicle off, preparing to drive after being parked during the work day. A chunk of glass remained attached to the base of the mirror. Vehicle has less than 600 miles on it and the mirror had not been subjected to any abnormal forces. Ball sockets on mirror support seem very tight.
Windshield crack on a 2016 Subaru Outback limited with eyesight, purchased new in April 2016 and currently has 2,200 miles on it. Went to run a quick errand, did not notice anything unusual. On the way home while driving in a rainstorm, I noticed a 6" crack on the driver's side windshield. The crack runs from the edge of the driver's side, about 1/3 up from the bottom and about 4' in toward the center. The crack has grown to about 18 inches overnight. There is evidence of a small chip in the glass, but nothing I would expect to cause a crack and I don't recall anything impacting the windshield. This crack only affects the outer glass and does not propagate through the lamination into the inner glass. There is evidence of delamination of the glass in the area adjacent to the crack. This is a wide crack. I measured 0.009" immediately adjacent to the chip damage all the way to the edge of the glass with a starrett model 66 thickness gage. It seems the outer glass may be subject to tension in the "as installed" condition as evidenced by the opening of this crack. This may contribute to the apparent damage intolerance of the windshield. Pictures of the damage and measurement are attached.
Second windshield crack in 10 days. While driving on interstate in the rain, I turned on the front de-fogger. Approx 20 seconds later the windshield cracked from the center bottom up and toward the drivers side. Crack currently extends up about 8 inches. As before, there was no strike that caused this and pavement was clean and smooth. This was a new Subaru branded windshield that was installed literally 4 days ago. Going back in to the service dept for repair as soon as possible.
- Hanscom Afb, MA, USA
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Car had 2578 miles on it. While parked overnight windshield cracked starting at passenger side and extending approximately 12 inches toward driver side. Went immediately to the local Subaru service dept and they determined that it would be covered under warranty due to no evidence of a strike causing it. Windshield was replaced with Subaru branded part 6 days later through Subaru but by then the crack had grown to approx. 18inchs.
Vehicle purchased new 2/25/2016. 1990 mileage. Cracks developed while driving at 70mph. No sounds of stones hitting glass at any time during drive. Stopped to wash windshield at gas stop. Did not notice cracks until later in drive. Ac was turned on & off during drive, if that made a difference. Driven 500 miles in modestly warm sunny weather in 8 hrs that day,4/24/2016. Crack progressed to drivers line of site within one hours time. Was informed by Subaru dealer not covered by warranty. Repair is my expense.
Windshield cracked while sitting in a parking area. There was a small chip in the deicer area where the crack began. However, it appears the strike was minor and would have been easily repaired before spreading. Already had one chip repaired for another minor strike. Windshield appears to be excessively fragile which could result in a major safety problem. Dealer is willing to repair, but I am concerned about the quality of glass being used in the Subaru.
Windshield cracked within first 150 miles/48 hours of ownership of the new car. A very small piece of gravel hit the windshield near the passenger side wiper blade. It barely made any noise. On any other car I've owned, it likely would not have damaged the windshield at all. It left a star on the Outback, which turned into a foot long crack within 30 seconds. Sitting overnight the crack doubled in size. A windshield which fails under typical day-to-day conditions is not acceptable.
I bought a 2016 Subaru Outback on March 5th, 2016. After two weeks I took a trip down to atlanta and back to knoxville, tn. I was driving on I-75 and going 70mph. I heard no sound nor did I see a rock or debris hit my windshield, but all of a sudden I saw a crack appear. Within an hour of home this crack grew from about 3 inches to 5 inches. I called Subaru of America and all they told me was 'cracks happen.'
The day after driving the new car home from the dealership, a crack approximately 12 inches in length appeared in the windshield. The crack was not noticed until the vehicle was stationary and had not moved for about 24 hours. The crack started at the extreme edge of the windshield on the passenger side toward the top and curved down.
When driving about 60mph on a smooth flat highway, a small click was heard. Didn't think anything of it at first. After about 10 more minutes of driving I heard a loud pop. A 8 inch vertical crack started on the windshield. It started low, by the wipers, around the mid-line of the windshield. The crack has continually grown and is now running horizontally across the driver-side.
While the car was garaged with the garage door closed, it developed at roughly 12" crack running from the right (passenger side) pillar. There is no rock strike or other impact, nor had there been one prior to it being garaged. It developed overnight.
During a recent trip to Florida, the front windshield on my new 2016 Subaru Outback developed over half a dozen small pits in the exterior glass surface from contact with very tiny pebbles. The tiny pebble strikes should not have caused such pits based on my extensive driving experience. I believe there to be a defect in the glass itself, making it unusually brittle. The pebble strikes occurred while driving at low speeds on highway off ramps. The temperature outside during the pebble strikes, which took place over several days of driving, ranged from 60 to 85 degrees F. the dealer examined the windshield and said there was nothing inferior about it.
I was driving on the highway and heard the window crack (possibly a small pebble, but not a rock sound) and saw a crack on the drivers side window that extended to near the lane departure system. I disable the lane departure system out of caution. When I stopped I found a tiny pit likely from a small rock/pebble near the edge of the windshield. It seems like it formed a crack very easily with no noticeable impact..
Non collision or other vehicle damage crack in windshield. A crack appeared on the passenger side of the windshield. According to owner website this is an ongoing problem of which Subaru is aware for the 2015 and 2016 model years. They occasionally cover the repair under warranty claiming they do so as a "courtesy" car was stationary, parked in garage engine off. Windshield just cracked
I just purchased a 2016 ob 2.5I premium. I have had the car for a week and a half. On Friday I decided to wash my car for the first time. I started on the drivers side, raised the drivers side wiper, went around the front of the car and raised the passenger side wiper. I then washed around the car. When I went to put the drivers side wiper down it hit the passenger side wiper and slapped it down onto the windshield. An hour later I noticed a crack coming from the passenger side. I did the "pen test" and found a small depression under the wiper. No rock hit my windshield, it would have had to pass through the wiper. Thats impossible. Because I was just freaking amazed that it could of happened I raised the passenger wiper and let it come down on the windshield to see what would happen. It put a second crack in the windshield, not one emanating from the first but a whole new crack. Im taking it to my dealer tomorrow.
A D V E R T I S E M E N T S
- Phoenix, AZ, USA