really awful
Typical Repair Cost:
No data
Average Mileage:
34,500 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
2003 Toyota Avensis fuel system problems

fuel system problem

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2003 Toyota Avensis Owner Comments

problem #1

Mar 302011

Avensis TSprit 2.0V4

  • Automatic transmission
  • 34,500 miles


The car was recalled officially by Toyota on 4th March 2011. From the end of March, we started feeling the smell of pertol fumes from central vents when the car was stationary and the recycle air button is switched off. When it got to June, the smell got stronger and stronger. We sent the car to RRG Altrincham Toyota Autocenter who did the recall in March. After checking, they found there was leaking on the recalled parts. Then they did the recall for the second time.

After the second time recall, we can still feel the same smell as before and then brought the car back to the centre. After re-check, they said that they could not find any problem and even denied there was smell. In order to cover it, they put an odour bomb without our consent inside car to cover the problem even they clearly knew no smell can be felt once the recycle air is switched on. For the problem, we were going to that centre for eight times and always ended with the conclusion that they could not feel smell, which we never agreed. As a result, I asked them to put their conclusion in writing and Darren Chester, assistance after-sale manager did it.

I contacted the Toyota Customer Relationship. They advised us to another autocenter. As a result, we took the car to Halford Autocentre where the technician immediately felt strong smell of petrol fumes and pointed out that this was caused by the fuel pump recall. After listening to our ordeal, they kindly wrote a statement to prove they could feel strong smell of petrol fumes. When we went back to the Toyota Customer Relationship, they even said that they would not accept any testing result from independent autocentre. Instead they directed us to another RRG Toyota Centre where they found the problem and replaced the faulty recall parts, which was told when we collected the car. Indeed we do not feel smell of petrol fume now.

As it is so obvious that RRG Altrancham Autocentre not only cannot find their recall problem but also were dishonest and non-professional. The Toyota Customer Relationship UK still covered them by the statement that they did not find RRG Altricham did anything wrong! They still refused to contact Halford Autocentre to launch an investigation even we gave them the contacted method.

We suffered from petrol contaminated air for more than six months. Now we're still feeling the smell of strong scent caused by odour bomb, which makes us feel sick. So far we haven't even receive an apology from any party of Toyota given the fact that the recall made us be in hell.

We would appreciate it if anyone could offer advice to us on how to deal with rogue dealer and toyota customer relationship.

- , Sale, Greater Manchester, UK

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