really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
50,445 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Toyota Prius body / paint problems

body / paint problem

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2009 Toyota Prius Owner Comments

problem #6

Nov 112014

Prius 4-cyl

  • 68,440 miles


While inching slowly into a parking spot, vehicle suddenly accelerated at full speed to jump over the parking barrier. Wheels were turned slightly to right, so car veered right and stopped as it high-centered on the barrier, just behind front wheels. No injuries- driver & child in back were buckled. Witnessed by many pedestrians who ran to assist. One witness said the same thing happened in her Prius, but Toyota was useless to help. In months since the incident, Toyota has been terrible at responding in any helpful way. The black box recorder shows nothing, of course, since it was a slow impact without airbag deploy. Most interestingly, the NHTSA has no info of this incident, which I'm reporting today only because I noticed in the owner manual on rear page, small print, some info about reporting safety defects for U.S. owners... but at least 20 Toyota personnel, insurance adjustors, repair facilities and sales team members never said anything about such a report. Hence my assumption that most of these incidents are not reported to gov't unless fatalities occur.

- Tucson, AZ, USA

problem #5

Jul 082012

Prius 4-cyl

  • miles
Hatchback rubber part of latch melted and became a sticky mess. Electronics on latch are now exposed to moisture and dirt.

- Alachua, FL, USA

problem #4

Oct 012013

Prius 4-cyl

  • 54,000 miles
The rubber cover to the hatchback trunk latch has melted. It is now sticky and gooey and literally immovable. This presents a safety hazard, because sometimes I can't open the hatchback which contains the spare tire and other tools. I have no other way to access anything in the "trunk" when I'm unable to open the latch. The Toyota dealer said this defective part is not covered by warranty and quoted an exorbitant price to replace it. I feel Toyota should replace this defective part at no cost to owners.

- Savannah, GA, USA

problem #3

Aug 112010

Prius 4-cyl

  • 18,232 miles


I was turning left into the gas station located on us 22 and E. john St. A speeding car struck me on the passenger side near the door and front fender. The speeding car continued so hard that the driver's side lower frame rail was ripped from the car. No air bags deployed. I suffered left knee and left shoulder injuries necessitating several surgeries. The car was equipped with driver's side and front right air bags. Also, dr and fr side and curtain air bags. No air bags deployed. The car was totaled by the insurance company.

- Mcveytown, PA, USA

problem #2

Sep 102013

Prius 4-cyl

  • 81,000 miles
My wife and I were driving down a residential street approaching a stop sign. There were two cars stopped at the sign. Several hundred feet from the stop, I took my foot off the accelerator. The car did not slow down. I stepped on the brake. The car did not slow down. I stood on the brake as hard as I could. The car did not slow down. I said to my understandably alarmed wife, we're not stopping. And we didn't until we smashed into the back of a Tahoe stopped at the stop sign, doing major damage to the Prius that rendered it undriveable and perhaps totaled. My wife has a very sore back that I am hoping starts to feel better today or we will have to schedule a doctor's appointment.

- Dallas, TX, USA

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problem #1

Mar 042013

Prius 4-cyl

  • 81,000 miles
In an attempt to avoid oncoming calves on a county dirt road driver inadvertantly pulled steering wheel to the right and hit a tree at road side. Tree is twelve inched from road surface. Before seat belt restrained driver, driver's forward momentum broke the steering wheel. Driver was not injured. Went to local hospital er. Sheriff investigated. With the extensive damage to the front end of the vehicle the air bag should have deployed. It did not. Photos taken. Your organization is being notified as we feel the air bag should have deployed. We will also contact Toyota. Thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Clarksville, AR, USA

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