really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
17 / 0
Average Mileage:
32,276 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna accessories - exterior problems

accessories - exterior problem

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2004 Toyota Sienna Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #11

Mar 192007


  • Automatic transmission
  • miles


The rear door on the 2004 Toyota Sienna van camer down by itself. The motorized hatch went up and then almost immediately came down. I was getting items out of the back when it hit the top of my head. It kept closing until I hit the remote button, but as soon as it reached the top, it started to close again. I contacted Toyota, and they told me the warranty expired, and it would cost $470.92 to fix it. This was a safety issue and could cause major injury, especially to a small child. I think they should be responsible.

- Los Altos, CA, USA

problem #10

Mar 162007

Sienna 6-cyl

  • Automatic transmission
  • 10,000 miles
The power liftgate on my 2004 Sienna closes on its own after I open it. The liftgate has struck me on the head and shoulders on several occasions. About a year ago Toyota replaced the gas pistons but the situation has reoccured, especially in cold weather. Today, it closed on its own three times.

- Dayton, NJ, USA

problem #9

Mar 122007

Sienna 6-cyl

  • Automatic transmission
  • 51,000 miles
Hatch on my 2004 Toyota Sienna van comes down by itself. It is the limited edition version with motorized hatch raising and lowering. It goes up and then comes down by itself. I was standing underneath and it struck the top of my head and gave me a stiff/sore neck. It does this intermittenly, not all of the time. I contacted Toyota and told me my warranty is out of date and would not repair it. This is a safety issue and could cause major injury especially to a small child and I think they should be responsible. This is not like a fan belt or alternator where the failure cannot actually injury someone. I understand this has been corrected on the newer Siennas that still have the same body style, so they obviously know it was a problem.

- Fullerton, CA, USA

problem #8

Feb 102007

Sienna 6-cyl

  • Automatic transmission
  • 28,200 miles


- the contact stated that when he opened the rear liftgate of the 2004 Toyota Sienna using the remote control access the gate will rise to the top and immediately come down without warning. The contact stated there was an updated door stay replaced on the vehicle in januar 2006 under warranty. The rear liftgate will only lower without warning when opening using the remote. The gate did not lower without warning when it was opened manually. The contact spoke with the dealership, and was informed they would not replace or fix until they received something from Toyota. The failure mileage was 28200, and the current mileage was 28400. The consumer stated the rear lift gate somtimes lowers without warning during the opening cycle. Updated 03/19/07.

- Wexford, PA, USA

problem #7

Jan 282007

Sienna 6-cyl

  • Automatic transmission
  • 89,000 miles
In December, 2006, my tailgate closed on its own, injuring my wife. Toyota replaced the rear stays (struts) under warranty, including the addition of some brackets. At first everything was fine. But when the weather turned colder (below 20F), the rear hatch would not open on its own unless opening under power. And then a couple of days ago (still very cold), the hatch closed on its own under power again. This time, my daughter and I were both in its path, but fortunately, so was a shopping cart. There were fortunately no injuries this time. I am frustrated that just 45 days after the problem was "repaired" it is already happening again.

- Pewee Valley, KY, USA

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problem #6

Dec 282006

Sienna 6-cyl

  • Automatic transmission
  • 40,000 miles
The rear lift gate lost its full up position and rapidly came down. The power close function kicked in was near impossible to push back to keep it from crushing me. The pressure sensor did not seem to function. The rear lift gate is currently useless but poses a major safety concern with kids in our family. The dealer has not shown the expected sense of urgency in getting this problem fixed. This is our first new Toyota and I am terribly disappointed with this situation, this will certainly affect my decision to buy another Toyota brand if the problem is not addressed to my satisfaction.

- Northville, MI, USA

problem #5

Dec 162006

Sienna 6-cyl

  • Automatic transmission
  • 47,150 miles


1. nothing 2. hatch would not stay up/ fell down on person trying to put stuff in hatch 3. dealership is ordering part.

- Brandon, MS, USA

problem #4

Aug 272006


  • miles
Liftgate doesn't open fully.

- San Francisco, CA, USA

problem #3

Feb 282006


  • miles
(1) we have a 2004-2005 Toyota Sienna xle with the back hatch that opens and closes automatically. We used our back hatch regularly and it hasn't been misused. We have opened it using the keyless remote, the ceiling mounted keypad, and manually. However, our hatch has not been working properly since February 2006. (2) when we use the button on our keyless remote or on the ceiling mounted keypad, the hatch opens but as soon as it reaches the maximum height, it automatically closes. When it encounters an obstacle, it does not open again as it should, but rather continues to close unless extreme force is applied. I have been trapped by the door on several occasions and my daughter (age 3) was almost pinned by the door as well. When we try to open the door manually, the automatic hatch does not work at all so we have to prop the door open with a large wooden stake or try to hold it open with one hand while attempting to place items in the trunk with the other hand. At times the stake has fallen causing the door to slam shut quickly. Also, at a certain height, the door will just begin to close automatically even though I am attempting to hold it open. I find this situation to be extremely dangerous and have avoided using our back hatch whenever possible. In addition, the automatic side doors are also supposed to reopen if they encounter an obstacle, but I have found that this is not the case. They require a great amount of force to reopen. The doors have almost shut on our children several times. Had I not been standing right there to force the door open, they would have been pinned. I am very concerned about the danger of this situation as well. (3) we attempted to fix the back hatch earlier this spring, but the service department did not have the part and said it would take 30 days B/F it would come in. We have not taken it back, particularly B/C the cost of replacing the part was $300+ which is too expensive for us at this point.

- Laurel, MD, USA

problem #2

Apr 102006

Sienna 6-cyl

  • Automatic transmission
  • 24,000 miles
2004 Toyota Sienna liftgate closing automatically and striking the owner's head; problem occurred intermittently. At times the open door was activated, the door began to close, didn't close completely, would re-open and close again until forced physically into an upright position with some force.

- Indianapolis, IN, USA

problem #1

Jun 102005

Sienna 6-cyl

  • Automatic transmission
  • miles
Automatic hatchback on the mini van came down and didn't stop with the consumer in the way. The vehicle is being taken to the dealership tonight. The hatchback hit the consumer in the head, it didn't stop the hatchback pushed the consumer into the van and her mother had to grab it to stop it.

- Auburn, CA, USA

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