Getting a "rumble strip" feeling when decelerating from 22 mph to 15 mph. Not brake related because it happens when not touching the brakes. It rattles my back windows every time I come to a stop, extremely annoying for a brand new truck.
My truck vibrates between 15 & 25 mph. Took it to the dealer for the 10k check up. The "couldn't duplicate" the complaint. They then took it for a test drive with me and admitted that it did, in fact exist. After failing to call back as promised I finally spoke with the service manager. He reports that they currently have 5 similar trucks in rental inventory and all of them have the same issue. There is, however, no service information from Toyota and they can't "get paid trying to diagnose a problem with no solution".
I spoke with Toyota and they responded that they depend on the dealers to tell them what is wrong. I am being told that no one else has complained about this matter despite the dealer telling me that they own 5 trucks which have the same symptom.
The factory can't fix it because the dealers have not diagnosed the problem and the dealer will not diagnose the problem because they can't get paid by the factory for troubleshooting. Sounds like a racket.
I need help on 1- what is the issue here and 2- how do I get Toyota to deal with the problem short of use of the state lemon law.
Parking ramp at work. Tight cornering at low speed. Cold weather. Film of slushy snow/ice on pavement. Rear end shudder, fairly significant, shook the truck good. Straightened out the wheels, went away.
- Mark W.,
Byron Center, MI, US
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Getting a "rumble strip" feeling when decelerating from 22 mph to 15 mph. Not brake related because it happens when not touching the brakes. It rattles my back windows every time I come to a stop, extremely annoying for a brand new truck.
- molitacoma, Smithfield, RI, US