This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
VW 2004 new Beetle convertible rear window inoperable. The rear window regulator fails and VW will not repair under the extended 7 year window warranty. I had both door windows replaced under the extended warranty. The driver rear window regulator was replaced under warranty. But the passenger rear window didn't fail under the car's warranty. However, VW has an extended 7 year warranty that they implemented only for the front regulators (why were the rear window regulators excluded? it is clear they fail just like the front ones do). The extended warranty should cover all window regulators as all of them have failed on my car and many others.
The rear windows on my VW convertible keep breaking and the dealer wants to charge me $600 for the part that includes the motor and will not sell the regulator separately for $70. This will be the second one broken in less than 1 year.
Left rear window is stuck in down position. The component part is unavailable in the United States and has to be ordered from the factory in Mexico. It will take 2-3 weeks for it to arrive. Cost of repair is $800 for one side. Complaints to manufacturer who will not stand behind their product as there are no recalls filed even though this is an on-going problem with many of their vehicles. Additionally, the vehicle is a convertible. The hydraulic top has malfunctioned since the date it was purchased. It finally snapped off portions of the hydraulic mechanisms and portions of the interior flaps which are now all over the back seat. The top had to be manually raised and secured and does not function at all. Although they repaired it previously, manufacturer will not repair because vehicle is no longer under warranty. Driver's seat spring poked through the upholstery a month after purchase. Additionally, there is a terrible blind spot while backing out. The rag top completely blocks vision on the right rear. I have complained numerous times to the manufacturer who offers nothing. I believe the entire vehicle should be recalled. I feel ripped off by the manufacturer.
- San Diego, CA, USA
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- Fairlawn, OH, USA