Airbag replacement not available through Volkswagen after several months.

- Seattle, WA, USA

I received a recall notification dated Dec. 16, 2020 for my 2012 Volkswagen Beetle. The notification was for a replacement of the driver's side airbag which could explode due to high temperature or humidity. These condition exist on the Big Island of Hawaii where the car is located, but there are no VW dealerships on the Island of Hawaii. There are VW agencies on the islands of Oahu and Maui. I have been in contact with VW Customer Service. I receive regular call backs from a representative named Patrick. He has informed me that VW is still working to solve the problem. He once mentioned that perhaps the parts could be shipped to a another make of car dealership, but no action has been taken. I believe that my wait for a resolution to this recall has exceeded a reasonable amount of time. I am in fear of injury while driving my car.

- PāHoa, HI, USA

Takata recall. The contact owns a 2012 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Winterville, GA, USA

Takata recall. The contact owns a 2013 Volkswagen Beetle. The contact received a notification for NHTSA Campaign Number: 20V785000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall however, the contact was informed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Carlsbad, CA, USA

The contact's daughter owns a 2012 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (air bags) however, the part to do the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Austin, TX, USA

Takata recall. The contact owns a 2012 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kilauea, HI, USA

Takata recall. The contact's daughter owns a 2012 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (air bags) however, the part to do the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lititz, PA, USA

The contact owns a 2012 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Low country Volkswagen (1001 johnnie dodds blvd, mt pleasant, SC 29464) and the manufacturer were made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- North Charelston, SC, USA

Takata recall. The contact owns a 2012 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (airbags) however, the part to do the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Helena, AL, USA

The contact owns a 2012 Volkswagen Beetle. The contact stated that the independent dealer who sold her the vehicle was unable to verify if the vehicle was included in NHTSA campaign number: 12V540000 (air bags). The dealer did not provide the recall history and the contact had not called a Volkswagen dealer. The contact was concerned about the air bags working properly. On November 2, 2018, while the contact was driving 20 mph, another vehicle cut in front of the contact's vehicle. The contact applied the brake pedal, but rear ended the other vehicle. None of the air bags deployed. A police report was filed. The contact sustained head and back pain and was transported by ambulance for medical treatment. The vehicle was towed to a tow yard. The vehicle was not diagnosed by a dealer. The manufacturer was notified of the crash. The cause of the failure was not determined. The failure mileage was not available.

- Fort Lauderdale, FL, USA

The contact owns a 2012 Volkswagen Beetle. While parked, the contact's vehicle was rear ended by another vehicle traveling 15 mph. The air bags did not deploy. The contact sustained injuries to the neck and back that required medical attention. A police report was not filed. The vehicle was not towed. The vehicle was taken to an independent mechanic for repair. The dealer and manufacturer were not notified. The failure mileage was 52,000.

- Forsyth, MO, USA

The contact owns a 2012 Volkswagen Beetle. The contact stated that the air bag warning indicator illuminated. The vehicle was taken to the dealer multiple times where the air bag sensor was repaired; however, every few thousand miles, the failure recurred. The failure mileage was 20,000.

- Port Charlotte, FL, USA