Faulty clock spring causing passenger airbag warning and loss of steering wheel controls, ie: horn, volume, cruise-€¦

- Memphis, TN, USA

While in the number 2 lane on the freeway, using cruise control, we approached a semi truck in the number 3 lane. We were moving more quickly than the semi truck and did not change lanes nor did the semi truck. The freeway was straight. The automatic braking system turned on and engaged the brakes when our car reaches approximately the rear axle or is next to the back middle of the semi truck. Brakes engage in the same fashion they do as if there was a hazard in front of us. To be clear, nothing at all is in front of us, just the semi truck to our right.

- San Diego, CA, USA

The contact owns a 2017 Volkswagen Golf. The contact received notification of NHTSA campaign number: 18V464000 (steering, electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Volkswagen of cherry hill (2261 marlton pike w, cherry hill, NJ 08002, (888) 486-1840) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Marlton, NJ, USA