My trunk has never closed properly from the day I drove it off the lot. I took the vehicle back within a few weeks to be repaired. They did not have the part and it took a few more weeks. When they replaced it, it still continued not to close properly. I have the old part. I also recently had an air bag default sensor come on. I have contacted them multiple times regarding this and they continue to advise that they will have to charge me a diagnosis of $97.50 and I will have to pay for a rental if this is not covered under warranty. I have continuously had problems with this service department. I have tried to drop the vehicle off and they insist that they do not have room and will not be able to get to my vehicle for several days. These are very serious hazards that could be life threatening yet they fail to recognize the importance of their customer.

- Columbus, GA, USA

I own a 2005 Volkswagen new Jetta 2.5 which just had an incident of the airbag fault light going on. I took my vehicle to the dealership to be serviced and was informed that I needed to replace the seat belt buckle which was the reason for the light. My car is currently at 58,00 miles and my warranty was only extended to 50,000 miles, leaving me to shoulder the costs of a new seat belt buckle. The seatbelt's inner electrical circuits have burned out, but there are no other defects with the buckle. Because the circuit has burned out, the passenger airbag system is considered unstable and may not function properly during an accident. I feel that in no way should I be held accountable for what appears to be a manufacturer defect regardless of my vehicle's warranty status. After doing research on the internet, I have found that many Volkswagen owners have had this safety issue but strangely Volkswagen has not issued a recall on this defect. Although I cannot find any incidents of accident regarding this defect, I feel that a proactive approach and investigation is better than someone losing their life or loved one from this defect.

- Highland, CA, USA

I purchased my VW Jetta new in 2005. Since then I have had a recurring issue that I believe can cause death to the drivers or passengers if they are in a N accident. I have had problems with the airbags (air bag light comes on) about 5 or 6 times.. the most recent one being the beginning of the month. The times the light has come on I have taken it to the dealership and it has been repaired.. but it seems to always be the same thing.. some sort of damaged/shorting wires from what the dealer has told me. I feel that this is not an isolated issue and feel that for the safety of other owners of the same vehicle should be looked into/rectified by the manufacturer. I called today to VW's customer service.. and was brushed off.. and told that my vehicle was out of warranty. I have paid many times to get this issue fixed.. I was not trying to get warranty work done. I was trying to bring to light a re occurring issue that my car was having.

- Garden Grove, CA, USA

I was making a left hand turn and for no reason whatsoever the driver and passenger airbags deployed. Following the deployment of the airbags, my hands were thrown off the steering wheel, causing me to lose control of the vehicle. The vehicle then proceded to go straight up onto a curb causing the entire passenger side of the vehicle to be damaged. The car was not drivable

- Maitland, FL, USA