Notes: VW updated the Jetta's interior and added new features like backup cameras to certain trims. Time will tell if these adjustments start falling apart.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
30,714 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Jetta engine problems

engine problem

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2013 Volkswagen Jetta Owner Comments (Page 1 of 2)

problem #38

Oct 242016


  • 22,000 miles


I bought a new 2013 Volkswagen Jetta 2.5L SE. We purchased this car as a third vehicle for my two teenage children to use. My son was home from college and used it to commute to a daily internship during the summer of 2016 when he noticed that on two occasions it lost power on the highway while he was traveling 60 miles per hour. That fall I took my daughter to do her drivers test in the Jetta. It lost power twice en-route to the facility and lost power an additional three times while I drove it home. I took it to the dealer a few days later and it lost power several times on the way. I complained to dick dean (the dealer we bought it from) and to Volkswagen on multiple occasions. I told them that this situation threatened the safety of my two children. The dealer claims that they couldn't get the car to mimic the complaint. Dick dean and Volkswagen offered me a few thousands dollars off on a new Jetta. I took the offer because of the safety factor of my children. I think it is the height of irresponsibility of both organizations for not standing behind their product given the serious nature of this complaint. When I researched this issue I found numerous other customers with the same complaint about the 3013 Jetta. I am shocked that this company is allowed to get away with this kind of behavior, forcing a customer to pay for a new car when there is a serious safety issue involved. This car had around 20,000 miles on it at the time and was still under extended warranty!

- Chesterfield, MO, USA

problem #37

Nov 112016


  • 63,883 miles
My timing chain tensioner failed and bent 14 valves. All 4 cylinders had zero compression. Volkswagen represents in the warranty and maintenance schedules that the tensioning system is expected to last for about 120,000 miles without the need for repairs. In fact, according to the plaintiff, owners are provided manuals that do not show any timing chain system inspection or maintenance schedules at all.

- Yonkers, NY, USA

problem #36

Nov 122016


  • miles
A failed tensioner causing the timing chain to snap and bend the valves.

- Yonkers, NY, USA

problem #35

Oct 012016

Jetta 5-cyl

  • 52,000 miles


While driving through high wind, the driver side mirror plastic protector fell off. The ac unit needed complete replacement costing 1600 and now the ideal while turning on car is very high. Sound almost like it did when I had to take it in for the electrical recall in the last years. Doors are squeak when opening and closing. And while driving a noise that sound like chains rattles through out the car which is a very irritating sound.

- San Clemente, CA, USA

problem #34

Sep 152016


  • 66,000 miles
Driving on interstate. Lost power. Went from 70 to 25 mph almost instantly. Limped along berm to exit 2.5 miles. Shut off engine. Restarted engine. Loud clattering sound. Shut off engine as smoke rolled from under hood. Turbo failure. No warning lights leading up to event. Dealer has photos.

- Hurricane, WV, USA

problem #33

Aug 032016


  • 66,200 miles
My car displays no problems on the dash, there are no lights on but when I am driving the car stalls and sometimes just shuts off locking my brakes and steering. Usually happens when the car is going under 20mph. After it shuts of I have to put it in park to restart and it restarts without a problem.

- Eagle Mountain, UT, USA

problem #32

Jul 312016


  • 45,600 miles


The contact owns a 2013 Volkswagen Jetta. While driving at a low speed, the vehicle stalled without warning. The vehicle was restarted and the failure recurred two more times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA campaign number: 14E007000 (engine and engine cooling). The failure mileage was 45,600.

- Glen Allen, VA, USA

problem #31

Jul 202016


  • 68,000 miles
While driving through high wind, the driver side mirror plastic protector fell off. The ac unit needed complete replacement costing 1600 and now the ideal while turning on car is very high. Sound almost like it did when I had to take it in for the electrical recall in the last years. Doors are squeak when opening and closing. And while driving a noise that sound like chains rattles through out the car which is a very irritating sound.

- San Clemente, CA, USA

problem #30

May 022016


  • 37,000 miles
Faulty engine coil

- Bronx, NY, USA

problem #29

Mar 092016


  • 78,281 miles
I was driving on the highway, ,and the glow plug light started flashing, then the engine light came on and I lost all power to the car. I was able to coast to the shoulder without being hit by another vehicle. The dealership found the intercooler and the charge air pressure sensor needed replacement because it had snow and ice on it, and shorted out the sensor which in turn fried all the wiring. I notified VW as to the problem, they told me due to outside influence they would not cover this service. It cost $1342 for the repair.

- Howell, MI, USA

problem #28

Oct 152013


  • 24,796 miles


The contact owns a 2013 Volkswagen Jetta. The contact stated that when the ignition was turned to the on position, the vehicle failed to start. When the ignition was turned to the off position and back to the on position, the engine started and stalled. The engine restarted after 20 minutes. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that there was moisture in the inner cooling system and it needed to be replaced. The vehicle was repaired, but the failure recurred six months later. The manufacturer was made aware of the failure. The failure mileage was approximately 24,796.

- Sheffield, VT, USA

problem #27

Jan 072016


  • 60,000 miles
1/7/2016.clear morning, 25 degrees out, started vehicle, warmed up for 20 minutes before getting ready to leave. Drove car to end of street when car engine started to sound like it was out of oil and it stalled. Brought to local VW dealer, was told that intercooler cracked from ice build up and that one glow plug was damaged as a chunk of ice entered one engine cylinder. Was quoted $1200 dollar repair not covered by VW even though a tsb has been in effect with an improved intercooler replacment. This has been a problem with VW since their 2009 model year. My family also owns another 2013 VW with only 26,000 miles and it has experienced similar symptoms described by hundreds of complaints on VW forums of not starting or stalling when put in gear or at a stop light, possible indications of icing in the intercooler system. Was told from the dealer the only way the intercooler gets replaced under warranty is after it freezes and engine damage occurs and only if it occurs before 36,000 miles. I have read where engine damage from ice build up in the turbo intercooler system has cost owners over $6000 in repairs if occurs after the warranty expires. That means VW owners pay roughly 25% of the msrp of the vehicle if the intercooler ices up significantly, which the manufacturer admits could result from normal operation. Reading numerous complaints of engines known to hydro-lock at freeway speeds whereby driver lose the ability to safely operate the vehicle is a hazard that endangers anyone near this vehicle when an ice chunk stops the engine abruptly. Since the manufacturer has developed a cold weather kit for dealers to install with specific procedures for repair it should be classified as a recall when there is no warning if and when the car might stop running which could result in death depending on when the intercooler icing occurs and the car stops moving.

- Norwich, CT, USA

problem #26

Jan 042016


  • 23,540 miles
The check engine light came on at the same time that the car began to slip or hesitate especially in low gears or when accelerating. Our 18 year old daughter was driving to work when the vehicle went from operational to this condition. Shortly after, the epc indicator came on and the car slipping became more of a jolt, car unable to accelerate and it felt very much like it would stall. We were able to safety get it to the dealer for service where we were provided with a 30,000 mile check up (car has 24K miles) and were told it was just an electrical issue, needed a reset. Engine light came back on as I left the dealership, with the same jolting and hesitation. Upon second visit to the service department, I was informed that the there was a crack in the ignition coil, causing misfire of the spark plugs.

- Foothill Ranch, CA, USA

problem #25

Dec 032015


  • 50,213 miles
Mass airflow sensor failure

- Eagle Mountain, UT, USA

problem #24

Nov 042015


  • 30,000 miles
This vehicle doesn't run correctly it refuses to move while in driving

- North Ridgeville, OH, USA

problem #23

Jul 302015


  • 62,000 miles
The problem showing error code P0087, P0387 high pressure fuel pump failure, the cost of expensive to repair, difficult to meet warranty related power-train & engine. It has been twoce break down. Its third break down. It only 62K mileages on it. VW want to working on it due of out of warranty cost. I am not happy that VW is not qualify to inspect part problem cause. I hope it is affect other customers who have simply problem with hpfp.

- Sunnyvale, CA, USA

problem #22

Jun 282015


  • 95,000 miles
My car is a VW Jetta tdi 2013, 95,000 miles, not even 3 years old, got it brand new. I started to drive away after doing some shopping. As I was leaving the parking lot, the car stalled. The check engine light came up and so did the glow plug light. The car did not start again after several attempts. I had it towed to the shop. The day after, I was told that the fuel pump had disintegrated due to the internal heat. When doing so, all the debris went inside the fuel system and engine. In order to repair it, the VW car dealer said they had to open all the system and flush it to clean everything and they would charge several thousand dollars to fix that. Although I was not happy with their diagnostic and price, I had to do it. I need the car to get around to go to work. I told the car dealer that this incident was not normal. They said that they did not know what caused it. I have done all the service and maintenance as suggested by the manufacturer. On the other side, it just happened that last week, VW issued an extended warranty for up to 120,000 miles for the fuel pump for diesel cars years 2011 and 2012. I called them and they said that they could not cover the 2013. Obviously, they know something was wrong with those previous models. I think they should include this problem and extend the fuel pump warranty for this car as well and -in this case, cover for the thousands of dollars that this is going to cost me for having a "faulty pump". updated 11/12/15

- Poplar Grove, IL, USA

problem #21

Mar 052014

Jetta 5-cyl

  • Automatic transmission
  • 30,000 miles
The contact owns a 2013 Volkswagen Jetta. While driving 30-60 mph, the vehicle stalled without warning. The contact also mentioned that the vehicle would shake violently when the failure occurred. In addition, the contact stated that the check engine warning light illuminated. The vehicle was taken to a dealer on over to occasions where the failure was unable to be replicated. The vehicle was not included in NHTSA campaign id number: 14E007000 (engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 30,000. Updated 09/02/15 the consumer stated the vehicle continues to stall out at various speeds and places. Updated 12/7/2015

- Belleair, FL, USA

problem #20

Jun 212013


  • 1,000 miles
There have been many issues with this model but the one I am having more issues with, are the head lamps and/or fuses. In October of 2014, my left side low beam stopped working, I bought 2 bulbs so it could be replaced and then it wasn't the bulb, it was a fuse. In January 2015, the left side bulb stopped working again, I took it to the dealer because I couldn't find any fuse that was blown on my own, this time it was the bulb. Now it is the right side low beam that isn't working. I am not sure what is going on but I have another car that is 20 years old and I have replaced the bulbs only 1 time. When I first bought this car in June of 2013, I had it less than one month and while going across a rail road crossing, the car shut off completely. After tests, they said that it showed nothing and then it happened again and still nothing was found. The seat belt sign comes on for the right front seat because of a sensor when no one is in it. The trunk has a delay on it and takes a while to open. The gas mileage is not at all what it claims either. I get at the most 32-34 mpg and 99% of my driving is on the interstate. I didn't get any extended coverage on it because everyone says that they are great cars, well unless something is done to fix the issues that they have, they will never get another buy from me or the hundreds of people I know and all the ones that read the reviews.

- Adairsville, GA, USA

problem #19

Mar 132015

Jetta 4-cyl

  • 28,000 miles
While driving my 2013 Volkswagen Jetta gli, a part fell down by my feet hitting my foot. Once parked, the part numbered 1K0953527D was found on the drivers side floor mat. I called my local dealership where I had bought the car (new) and sent them a picture of the part. They said they believed it controlled the column lock while in park, however my wheel still locked in park with the part not in place. The next day, while driving in an alley, my bumped my key chain while scooting forward in my seat and my car turn off, not allowing me to turn it back on until it finally came to a stop and I was able to put it in park. The service team had their most experienced team member on hand open the steering column and said that the part must have fell out; for reasons not known. They also said there was no indication of tampering.

- San Diego, CA, USA

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