definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
39,480 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Jetta Hybrid drivetrain problems

drivetrain problem

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2013 Volkswagen Jetta Hybrid Owner Comments

problem #10

Aug 082016

Jetta Hybrid

  • 27,000 miles


I first took this car to the dealer in late 2015 to report an unusual driving characteristic I haven't experienced in over 40 years of driving. When inching forward or backwards in this car, there is a "jerky" unexpected, temporary surging of the vehicle. The experienced VW mechanic attributed this to a "dry clutch" that operates much like a manual transmission. When slightly releasing the brake to move slowly either forward or backwards, the car has been programmed to "release" the clutch and move forward -- since most of the time when the brake is released that is what the driver intends. However, if you are just releasing the brake to inch forward or backwards, as when parking, the sudden surge feels very unexpected and dangerous. In August 2016, we noticed a large pool fluid under the front of the car. After driving it to the dealership, we were informed that the mechatronic dry clutch unit had failed and needed to be replaced. After the new mechatronics unit was installed, under warranty and without any cost to us, we realized two different characteristics not experienced before: 1) the dashboad displayed the gear the car was in for the first time, I.e., D1, D2 through D7. That feature had simply never worked before, unbeknowst to us at the time; 2) the car drove with more power, and it appears better gas mileage as well so far. The service rep mentioned that the mechanic had to see the physical mechantronics unit first, because it was impossible to tell by VIN # alone if it is the correct part. The conclusion I have drawn is that the wrong mechatronics unit was installed on our car originally, which caused not only bad driving characteristics, but also did not register the gear the car was in on the dashboard readout. I have a remaining question what other damage this caused to the car, and how VW intends will handle that in the future.

- Arlington, TX, USA

problem #9

May 112016

Jetta Hybrid

  • 58,775 miles
I'm really frustrated here with Volkswagen it seems like every since the beginning of the year January the car's been in the shop more than I've been at the doctor. At first it was the water pump for the turbo they had to be replaced then two weeks after I got that repaired it was the brake sensor then a week after that it was the vacuum pump for the brakes, and the work doesn't stop from there it seems like from there I had to get a repair kit it's a seal that goes between the transmission and the engine including the dual clutch for the hybrid and engine transmission. As of today May 13th 2016 I was just told that Volkswagen is going ahead and replace the entire complete transmission because the same error code came up from the last repairs that were done there's been roughly around $12,000 repairs either paid by the insurance extended warranty or Volkswagen. I've paid out of pocket roughly around $500 plus rental insurance that I had to get because of get another car to move around. I have filed several complaints with Volkswagen of America to have the car replaced buy them and they continue to deny left and right saying that I should be going through the warranty repairs. It seems like no matter what repairs are done to have the transmission repaired and 4000 miles later the same problem occurs there's definitely a safety concern there in the safety concern is that I can't drive far enough or take a small little vacation with the family without having some type of concerned if my vehicles in it died in the middle of the road.

- Chicago, IL, USA

problem #8

Mar 172016

Jetta Hybrid

  • 70,000 miles
We own a VW Jetta hybrid have approx. 70K miles. VW has advised we need to replace a mechatron unit to the cost of approx. $2000. Have been reading that there are massive issues with this part and that this should be a recall. Please advise.

- Wantagh, NY, USA

problem #7

Feb 082016

Jetta Hybrid

  • 99,980 miles


Car was running fine, but as we drove down the farm to market road the transmission disengaged (permanently) and we coasted to a stop. The car had been repaired under the 2013 recall campaign for the same problem. Dealer wants $6,000 to repair even though it has the same symptoms mentioned in the 2013 campaign.

- Weir, TX, USA

problem #6

Jan 062015

Jetta Hybrid

  • 73,000 miles
I was driving on a 2 lane street when the check hybrid flashed on my dash. The car still continued to drive normal on engine power but would no longer switch into hybrid mode. I took the car to the dealer the next day and was told that the clutch that switches the electric motor to the transmission was bad and the whole transmission needed to be replaced. I found that odd because the transmission ran fine when running on the gas engine only. The dealer also stated that the repair would not be under warranty because my car has 73000 miles and the powertrain coverage ends at 60000. I stated that I thought it should be covered under the hybrid warranty which is 100000 miles. Also because it was the check hybrid warning light that came on and not the check engine. To no avail the dealer would not budge. The car is at the waiting on a new transmission to arrive. I find the whole situation ironic that the whole transmission needed to be replace and it is not covered given the recall that was issued about the contaminated transmission fluid. (recall was done) and the fact that I received a letter from Volkswagen with updated maintenance information about the transmission fluid and filter change intervals just 4 weeks before the problem occurred.

- Selden, NY, USA

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problem #5

Nov 172015

Jetta Hybrid

  • 19,500 miles
The brakes constantly squeal when braking. I have complained to South coast santa ana VW 3 times and brought the car in and they insist there is nothing wrong with the brakes and that it's just part of the material they manufacture the brakes with. They claim that the squealing is normal and caused by brake dust. The result of the faulty brakes is loss in stopping power. The car also has been lunging or what feels like slipping gears when I accelerate or decelerate. It 's a sudden loss of power when driving on both surface streets and stop and go traffic that creates an unsafe driving condition. The condition seems to persist more when starting from a cold start. Volkswagen South coast dealer in santa ana claims to be unable to replicate the issue, but I have been able to replicate it countless times as well as other drivers.

- Orange, CA, USA

problem #4

Apr 012015

Jetta Hybrid 4-cyl

  • 42,000 miles


Jetta hybrids -seven-speed dual-clutch transmission that resulted in a loss of drive. This is what I was told by the dealership and what appears on the recall. The engine shuts down and a coast after approximately 30 seconds. I was forced to get a tow to the dealership which I had to pay for. I am seriously wondering why my jetta is not "included" in the 2013 VW Jetta hybrid recall"?" I have been to the antwerpen VW dealership in glen burnie, md on 2 occasions and they contend my car is not part of the recall. Even though when I called, I was told the problem was exactly the same as what is listed in the recall information. I was told that the part has to be ordered from germany and it would take a week to arrive and then they could do the work. It has been over a week and can' T get anyone to contact me. Not only that, I have not been able to meet with the service manager(he was in an important meeting) but he has not returned my calls. I was also not permitted to get a loaner car from the dealership for something that is beyond my control.

- Severna Park, MD, USA

problem #3

Oct 242013

Jetta Hybrid 4-cyl

  • 4,000 miles
The contact owns 2013 Volkswagen Jetta hybrid. The contact stated that while accelerating from a complete stop, the vehicle stalled and restarted shortly after. The failure recurred on several occasions. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in recall NHTSA campaign number: 13V568000 (power train). The approximate failure mileage was 4,000. Updated 01/09/15 updated 01/21/15 the consumer stated the incident also happened from 0-30 mph. Updated 01/26/15 updated 10/5/2015

- Ridge, NY, USA

problem #2

Dec 122013

Jetta Hybrid 4-cyl

  • 250 miles
After first starting the vehicle and driving approximately 5 minutes or less, when the vehicle is at a full stop, attempting to accelerate the vehicle hesitates for a least 3 to 5 seconds multiple times before the engine engages and the vehicle starts to move forward. This has happened on at least 7 different occasions and the dealer has indicated that they cannot replicate the problem although multiple incidents have been reported with the same dsg transmission on 2014 VW jetta diesel models. It felt like a choppy stutter. It was worse when the car was cold but always happened when I was applying just a small amount of pressure on the throttle. I also have a similar issue when launching the car, when putting the pedal down hard when entering fast traffic from a dead stop. I'd hit the gas and the whole car would hedge as power would disappear for a terrifying few seconds. It was something quite different than turbo lag. I have a complaint into VW and they are supposed to be working with the dealer to resolve. As of 4/9/14, I have not been able to obtain an appointment.

- Voorhees, NJ, USA

problem #1

Jul 092013

Jetta Hybrid 4-cyl

  • 300 miles
According to this recall: Safety recall 34F6/4V 7-speed dsg® auto transmission w/tiptronic® (dq-200 direct-shift gearbox) 2013-2014 model year Volkswagen Jetta hybrid my vehicle is affected, but when I contacted my VW dealership and VW customer care, I was told that there is no recall on my vehicle. This is a very serious recall, but no one at VW will acknowledge there is a problem.

- Huntsville, AL, USA

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