really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Volkswagen Passat accessories - interior problems

accessories - interior problem

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2003 Volkswagen Passat Owner Comments

problem #1

Nov 132006


  • Automatic transmission
  • miles


2003 VW Passat driver leather seat caught on fire while operating car. It burned through the seat & scorched/damaged my coat. Fortunately, I was only driving a few blocks & had pulled into a parking lot. I contacted VW consumer relations & was shocked at the response. It seemed routine to the manager. They "may give me the replacement value of my coat if it needs to be replaced". I was told that a car would be given to me to drive at no charge while mine is being repaired. I explained that I do not feel safe to drive my car with an electrical malfunction under me and I was told that a tow would be provided at no charge. I will hold VW responsible the repair/replacement of the front seats & warmer electrical system, the costs of a rental or loaner car while mine is in repair, the cost to replace any damaged clothing, & any other costs associated with the incident yet to be determined. It is very upsetting to me to think that I was sitting on a fire while operating my car. What if my coat caught on fire"?" I drive a very busy interstate to & from work. It was fortunate that I was on my lunch break driving a very short distance & not driving home.

- Sewickley, PA, USA

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