hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
96,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Volkswagen Passat steering problems

steering problem

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2004 Volkswagen Passat Owner Comments

problem #1

May 142010


  • 96,000 miles


Passat 2004 id [xxx] while driving at approximately 55mph - the car pulled to the right similar to a possible flat tire. I pulled to the shoulder and checked each tire with a flashlight ┐ they were fine. I returned to the road and continued. The steering quickly became stiff, less responsive, with a shimmy in the steering wheel. I decreased my speed, put on flashers, and very slowly continued the last mile to my home when a loud metal-on-metal scraping sound started. The vehicle became hard to control because the steering was unresponsive. Had my wife or daughter been driving, they would not have been able to maintain control. This is a very dangerous, potentially life-threatening problem. This is inconceivable. We had the car towed to our Volkswagen dealer to be evaluated and were told ┐ both axles need to be replaced as well the steering pump. This is not ┐normal wear and tear┐. this vehicle has 96,000 miles, has never been in any type of accident, is driven only on paved roads, and is kept in the garage. My serviceman reported he┐D never seen anything like this. Please check to determine if anyone else has experienced this problem. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Indian Head, MD, USA

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