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10.0

really awful
Crashes / Fires:
17 / 0
Injuries / Deaths:
15 / 0
Average Mileage:
13,260 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Passat seat belts / air bags problems

seat belts / air bags problem

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2013 Volkswagen Passat Owner Comments (Page 3 of 12)

« Read the previous 20 complaints

problem #197

May 152017

Passat

  • 69,800 miles

A D V E R T I S E M E N T S

Takata recall - I'm placing myself in debt due to the repairs for a car that isn't that old. I'm having electrical problems, steering wheel and brake issues. This company has numerous issues, recalls and legal issues with their cars. I din't sign-up to pay all this money out of pocket, and the airbag recall still isn't available. They were supposed to fix the steering wheel recall, and now my horn doesn't work or any controls on the steering unit. Now how much more money do I have to put into this car" I'm going to notify the better business bureau. I expect certain expenses, but this is a bit much and unfair to the consumer to incur more debt than anticipated. I have obligations and I have to be at work and can't afford to be off due to all these mechanical issues. Especially when the consumer is paying a car note and the car was never reported in an accident. What do you propose I do at this point"

- Penn Hills, PA, USA

problem #196

Jun 012017

Passat

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- Oregon City, OR, USA

problem #195

May 262017

Passat

  • 33,000 miles
The contact owns a 2013 Volkswagen Passat. The contact stated that the buttons on the steering wheel failed and the air bag warning indicator illuminated. The contact took the vehicle to the Volkswagen of van nuys dealer where it was diagnosed that the steering wheel clock spring failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,000.

- Burbank, CA, USA

problem #194

Feb 092016

Passat

  • 40,000 miles

A D V E R T I S E M E N T S

Takata recall - VW has not performed the airbag recall of 2/9/2016 - 15 months & counting is outrageous. VW can provide no estimate on when the recall can be performed & refuses to offer any alternatives. Unsafe & unacceptable.

- West Chester, OH, USA

problem #193

Aug 312015

Passat

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 15V483000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact to speak with her local dealer. The contact stated that the dealer, world Volkswagen located on route 33 in neptune New Jersey, had been avoiding her and informed her that they did not have the available tools. The contact had not experienced a failure. Parts distribution disconnect.

- Manchester, NJ, USA

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problem #192

Mar 212016

Passat

  • miles
The contact owns a 2013 Volkswagen Passat. The contact received a recall notification for NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available. The manufacturer did not know when the parts would arrive. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Hampton, VA, USA

problem #191

Feb 022016

Passat

  • miles

A D V E R T I S E M E N T S

Takata recall. I was received a letter in the mail stating my vehicle was involved in the airbag recall. I contacted my dealer (crain VW of fayetteville) and was told that at this time they could not complete the air bag recall. I called several months later and was told the same thing with an added joke of not to be involved in a crash. Now it is a year and 3 months and I still have not received a new air bag for my vehicle and do not expect to receive one in the near future from what I have seen and read regarding the recall. This is an unacceptable problem that needs to be fixed as soon as possible.

- Centerton, AR, USA

problem #190

Apr 012016

Passat

  • 33,679 miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact stated that NHTSA campaign number: 16V078000 (air bags) exceeded a reasonable amount of time for repair. The contact received the notification in April of 2016. The dealer stated that the part was not available for repair. The manufacturer was not notified. The failure mileage was 33,679. VIN tool confirms parts not available.

- Wilton, CT, USA

problem #189

Feb 092016

Passat

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Harriman, TN, USA

problem #188

May 122017

Passat

  • 62,000 miles
I purchased my car in 2014. I started having issues with the car as soon as I bought it. I started hearing a metal noise and I took it 3 times to the dealer and they could not find anything, then I had a problem with the A/C supposedly they fixed. During this time the car was still under warranty. Since 2015 I been receiving by mail a recall (safety recall 69M9) every time I contact the dealer they always say the don't have the air bag in stock. Has been 2 years since I received the first letter and they still have not received the air bags, and for this reason they have been unable to service my car. I feel very unsafe! driving the car like this! now in 2017 another problem arise, when I am driving the car suddenly brakes / stops. ( feels like it is going to turned off on the middle of the road) the epc light comes on. This is the 4th time in happens while driving. For example the first 3 times I was driving at 40 miles per hour and the car starting shaking and the speed decreased down to 20 miles, I tried to accelerate and the car didn't response. I had to pull over and turn off the car. I can definitely tell is getting worst! it happened again yesterday and was worst, I was driving at 30 miles per hour and I came to a stop as soon as I brake, the epc light came on and the car will not accelerate. The car behind me almost hit me, I could be dead! how is possible that a 2013 car has some many problems/"? is only 4 years old and has more issues than an older car. I don't feel safe driving this car. It stops suddenly while driving and it won't accelerate. I have to pull out turn off the car wait and turn it back on. What about if I'm driving in an express way?? and the car stops suddenly" someone will crash into me! and we both could die!

- Miami, FL, USA

problem #187

Feb 092016

Passat

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The parts were unavailable for the repair. While driving 70 mph, the contact's vehicle was struck on the front driver side by another vehicle traveling at a high rate of speed. The contact's vehicle spun around and landed on the side of the road. The seat belt restrained the contact and none of the air bags deployed. The vehicle was towed to a yard by the insurance company and the manufacturer was notified. A police report was filed. The vehicle was damaged extensively. The contact sustained injuries to the spine, neck, and back, which required medical treatment. The failure mileage was not available. VIN tool confirms parts not available.

- Yucca Valley, CA, USA

problem #186

Feb 092016

Passat

  • miles
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Santa Paula, CA, USA

problem #185

Oct 012016

Passat

  • 83,000 miles
The contact owns a 2013 Volkswagen Passat. While driving 75 mph, the contact's vehicle was struck by another vehicle on the driver's side. The air bags did not deploy. A police report was filed. There were injuries sustained to the contact's neck, shoulders, and back. Medical attention was required. The vehicle was towed and was not determined whether it was destroyed. The manufacturer was not made aware of the crash. The failure mileage was approximately 83,000.

- Memphis, TN, USA

problem #184

May 042017

Passat

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 165V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 07/13/17

- Valley Cottage, NY, USA

problem #183

Apr 042017

Passat

  • miles
Takata. Air bag can't even trade car in dealer won't accept. Timing chain failed and stuck with a car I still owe 9500

- Pingree Grove, IL, USA

problem #182

Jan 142016

Passat

  • 48,000 miles
Takata recall. VW on freeway was hit from behind by another vehicle and pushed very hard into another vehicle. Takata airbag deployed (driver's side only). Airbag sent metal shrapnel into face of driver. Driver (christopher saulnier) suffered serious and permanent facial lacerations. Attorney alan holcomb, holcomb law firm, pc, is making this claim for Mr. Saulnier. Process per the tka sgo.pco 05/2017

- Scottsdale, AZ, USA

problem #181

Apr 192017

Passat

  • miles
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available and there was no estimated timeframe for when the parts would arrive. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Wauseon, OH, USA

problem #180

Apr 232017

Passat

  • 42,000 miles
My wife was driving car makes a turn and hears a noise in steering wheel. The drivers side air bag light comes on. Upon further investigation the steering wheel electric controls also do not work. Online research shows voluntary recall by VW for certain 2010- 2014 Passats for clock spring. Bring to local mechanic who tells me clock spring is bad and I should bring it to VW for repairunder recall. Call my dealer in riverhead NY who informs me that even though the Passat is in recall range the VIN is not part of recall at this time.VW has recall for 420,000 cars for clock spring but for some reason mine is not included and I will have to pay $400 for repair. Recall needs to be expanded.

- Mattituck, NY, USA

problem #179

Feb 012016

Passat

  • miles
Takata recall. My airbag inflator has not been replaced in over a year-and-A-half since the recall started. Every time I call Volkswagen they tell me there's no fix available. I live in Arizona where it's hot and dry can't trade in my car cause the trade in value has plummeted do to safety concerns and non drivability.

- Avondale, AZ, USA

problem #178

Apr 192017

Passat

  • miles
"takata recall" I have received a safety recall letter about (NHTSA 16V078) for my VW Passat 2013. The letter emphasizes that I should "not delay in having this recall repair performed". I have scheduled a visit to VW dealer in arlington tx "hiley Volkswagen arlington" through their website www.hileyvw.com/ for 04/20/2017 09:30 am. I however got a phone call from the dealer (a representative named huma) today (04/19/2017). She said that they do not have the part to do the replacement. She said VW only sends them parts once a week and they do not have enough to get my vehicle serviced tomorrow. She said she would call me on Friday to let me know when I should take the car to the dealer for repair. I am disturbed that they delay the repair of my car while the recall letter says that it should be done right away because, if not, it "may result in serious injury or death to vehicle occupants."

- Arlington, TX, USA

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