The contact owns a 2013 Volkswagen Tiguan. The contact stated that the air bag warning indicator illuminated and there was no steering functionality. The vehicle was taken to an independent mechanic who diagnosed that the clock spring was defective and needed to be replaced. The vehicle was taken to the ostien dealer where it was confirmed that the clock spring was defective and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The contact referenced NHTSA campaign number: 15V483000 (air bags). The failure mileage was approximately 97,000.

- Madison, FL, USA

The contact owns a 2013 Volkswagen Tiguan. The contact stated that the vehicle was repaired per an unknown recall. Afterwards, while driving, the contact heard a loud clicking noise in the steering wheel. In addition, the horn failed to sound and the air bag warning indicator illuminated. The vehicle was taken to leith BMW (5609 capital blvd, raleigh nc 27616 (844) 261-4301) where it was diagnosed that the clock spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the recall was previously repaired and that the contact was over the warranty mileage. No assistance was offered. The failure mileage was 46,000.

- Raleigh, NC, USA

Takata recall. The contact owns a 2013 Volkswagen Tiguan. While driving approximately 35 mph, the vehicle shook and vibrated. As the contact attempted to make a turn, the steering lost power and the steering wheel and air bag warning indicators illuminated. The vehicle was taken to the dealer (palmetto 57 Volkswagen in opa locka, Florida) where a diagnostic test was performed. The dealer stated that the vehicle was out of warranty and referred the contact to NHTSA. The contact received notification of NHTSA campaign number: 15V483000 (air bags). The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. Parts distribution disconnect.

- Miami Lake, FL, USA

The contact owns a 2013 Volkswagen Tiguan. After driving 20 mph, the driver side air bag warning indicator illuminated. The vehicle was taken to the local dealer (paramount automotive group located at 1234 S center St, hickory, nc 28602) where it was diagnosed that the clockspring failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 48,000.

- Hicorky, NC, USA

The contact owns a 2013 Volkswagen Tiguan. The contact stated that the air bag warning indicator illuminated without warning. The dealer diagnosed that the air bag clock spring failed and needed to be replaced. The vehicle was not repaired. The dealer did not have the parts available. Due to the safety concern, the contact left the vehicle at the dealer. The VIN was not included in NHTSA campaign number: 15V483000 (air bags). The manufacturer was made aware of the failure on April 4, 2017. The manufacturer stated that the vehicle was not included in the recall and that they would submit a request for the vehicle; however, they could not guarantee a recall and that the vehicle would be serviced. The failure mileage was approximately 37,200.

- Baltimore, MD, USA

My steering wheel began to make a clicking noise when I turned the wheel in either direction. Shortly after that happened, I turned into a parking spot and I felt a slight tension at the wheel and then a pop and my airbag light came on. We took it in to the dealership and were notified that the air back clock spring had failed and that it would have to be replaced. When I searched the NHTSA site, I found that there is a recall for 2013 Volkswagen Tiguan's for this specific item but that my VIN number is not one of the vehicles listed in the recall. So now I'm facing an $800 repair bill for an item that's already been identified for a recall, but my VIN number does not match.

- Vinton, IA, USA

My 2013 VW Tiguan suddenly had a snapping and crinkly sound when I turned the wheel. I noticed it when I was turning in my driveway very slowly. Hours later and "error:airbag" message appeared on the dash and all of the functions of the steering wheel stopped working, including the horn.

- Lebanon, ME, USA

While making a normal-radius left-hand turn into a parking spot, the steering wheel made a soft popping sound. Immediately, the airbag indicator illuminated, along with a message indicating that the driver airbag was not functional. Further inspection found that the driver airbag, driver steering wheel controls, and horn were non-functional. The VW dealership indicated that steering wheel clock spring had torn, and was therefore replaced. A recall (15V483000) was issued in Aug 2015 for VW Tiguan 2013S, but this VIN was not included in the recall. When contacting VW's customer service team, they indicated that this VIN was intentionally not included in the recall, however evidence indicates otherwise. This VIN, and likely others with the same trim, should be included in a new recall for the same, as the problem extends beyond the vins in the original recall, 15V483000.

- Mayfield Heights, OH, USA

The contact owns a 2013 Volkswagen Tiguan. The contact stated that while driving at approximately 20 mph, the air bag warning indicator illuminated as the horn and the functions on the steering wheel failed to operate. In addition, the contact stated that the instrument panel also failed to function. The VIN was not included in NHTSA campaign number: 15V483000 (air bags). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 48,560.

- Wyandanch, NY, USA

The contact owns a 2013 Volkswagen Tiguan. While driving approximately 70 mph, there was a clicking sound that came from the steering wheel. All of the controls on the steering wheel failed to work, including the horn, and the air bag warning indicator illuminated. The contact pulled over and powered the vehicle off and back on; however, the failure persisted. The vehicle was taken to the dealer and the contact was informed that the VIN was included in NHTSA campaign number: 15V483000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000. The VIN was unavailable.

- Richmond, VA, USA

The contact owns a 2013 Volkswagen Tiguan. The contact heard a chime sound coming from the vehicle and the ABS warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 5,500. Updated 10/29/14 the consumer stated the vehicle was traded in. The consumer felt the repairs were taking too long to be completed. Updated 04/23/2015

- Lapine , OR, USA