Clockspring in the steering column has failed causing air bag light to come on and on one instance the blinkers did not work. A minor cracking first was heard in vehicle during turning. Eventually a turn was made and the airbag light came on and no controls on the steering wheel worked.

- Odenton, MD, USA

Airbag light came on. It was the exact issue described in VW recall notice recall number 15V483000 recall date 08/04/2015 component air bags:frontal the recall notice said ifthe airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. In March of 2016 VW said they performed the recall work by cleaning the clock spring, not replacing it. The issue for me is VW should have replaced the clock spring as described in the recall notice.

- Round Rock, TX, USA

The clock spring failed within two years of the recall, and based on my internet research, almost 100 other people have had the same issue. The dealer told me the original "fix" was just to put a cover over the clock spring unless the clock spring failed beforehand. In my case it failed after the cover was added, and for some reason I didn't get the benefit of an actual replacement part as part of the recall. It seems to me that others are having the same problem and the "fix" for all of the cars in question should have been clock spring replacements vs. A cover.

- Andover, MA, USA

My car was recalled in 2016 to replace the clock spring and it just failed 2 years later and I am being asked to pay $800 for what appears to be a bad fix

- Andover, MA, USA

The contact owns a 2013 Volkswagen Tiguan. The contact stated that the battery was replaced at the dealer (ancira Volkswagen san antonio, 6125 bandera rd, san antonio, tx 78238). Afterwards, the air bag warning indicator illuminated and the horn failed to sound when depressed. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 15V483000 (air bags). The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was approximately 79,000. * updated 10/19/18

- San Antonio, TX, USA

One day I was driving and heard this clicking noise in my steering wheel whenever I turned. It progressively got worse throughout the day and about 4 hours later from when I initially heard it, my airbag light came on. I called my dealership and they told me it was my clock spring and that there was a recall for this a few years ago however my VIN was not one that was noted under that recall. I have no power to my steering wheel touch controls and my horn does not work which has been very scary as I have no way to alert those around me when they swerve into my lane-which has happened multiple times.

- Olathe, KS, USA

The clock spring (diagnosed by pugi Volkswagen in downers grove, il has malfunctioned in this vehicle. So all the airbags and all steering wheel controls do not work in this vehicle, so if I'm about to get into an accident, I cannot use my horn, nor will my airbag deploy. There is an active recall for this part in other vehicles in the same make, model, and year of this vehicle, but for some reason my VIN is not falling into that range? this is ridiculous, the recall on this part is recall # 69L2, NHTSA # 15V483. There was an NHTSA investigation in November 2017 stating that this may not have covered a wide enough range of vehicles covered under the recall (https://static.NHTSA.gov/ODI/inv/2017/inoa-RQ17009-5206.pdf) & (https://www.forbes.com/sites/jensen/2017/11/17/feds-investigate-Volkswagen-reluctant-recall/#6D0848D53B77). Someone please help me!

- Darien, IL, USA

My steering wheel clicks while turning, air bag light is on, horn and steering controls don't work. I contacted the dealership who told me this was a common issue and the recall to fix it had been done in 2015 by the previous owner. I was told I would have to pay to fix it this time. So VW gets to claim to fix the problem by supposedly putting a new clock spring in, that fails in the same time frame as the previous defective clock spring. This is ridiculous. Will never buy a VW again.

- Glenshaw, PA, USA

Not sure if this involves the takata recall or not. While was executing a righthand turn on a city street, I heard a snap/click from inside the steering wheel. Immediately, the airbag light turned on and I discovered the next day that the horn and steering wheel controls had stopped functioning. After doing some research, I discovered that 2013 Tiguans were included in the steering wheel clock spring recall in 2015, so I checked to see if my car's VIN was included. It wasn't, so I reached out to VW customer care and told them that my car was exhibiting the same issues that were outlined in the recall notice. They initially told me that my vehicle wasn't included because it didn't receive the faulty factory parts, then later changed their story to say that my vehicle already had been repaired in response to the recall. When I explained that the repair hadn't prevented the safety hazards, they told me that the recall repair is out of warranty so I would need to pay for the repair myself.

- Dallas, TX, USA

An airbag error warning illuminated on my dashboard and the steering wheel began to make a clicking noise. After researching potential causes and receiving a recommendation from a car service dealer, I found a recall issued under NHTSA campaign number 15V483000. My VIN does not list my vehicle under the recall; however, the air bag clock spring is broken. I'd like to request an investigation into my vehicle's faulty air bag clock spring and request a recall in accordance with the campaign number listed above.

- Colorado Springs, CO, USA

The electronics in the steering wheel started going out, finally nothing on the steering wheel to do with electronics will work, no airbag no horn no cruise control no stereo buttons no other controls this problem is related to the clock spring, and so I took it to a dealer. The dealer said it had already had the recall done, they put a cover over the electronic clock spring, they said back when that this would fix the problem, well it doesn't fix the problem, it may delay it, until the car is out of warranty. My daughter drives this car, without an airbag now because VW and pignataro VW refuse to properly deal wit the problem. The cover does not work, the clock spring will break, and the airbag light will come on. Leaving the occupant open to injury or death in head on collition. This is a sham that the company will not fix the problem. They said it had been fixed so they are no longer liable. It is not fixed !!!! people are going to, or are dying because of this !!!

- Mountlake Terrace, WA, USA

Clock spring issue. My 2013 Volkswagen Tiguan clock spring has failed and my airbag/steering components no longer function. Volkswagen is claiming my car is not affected although my model make and year falls within those failing. My clock spring part number also matches those that are failing. I was driving when the airbag no longer worked. There was no threat or danger. However I am unable to drive the vehicle without a functioning airbag.

- Wesley Chapel, FL, USA

In 2015 there was a recall for clock springs in the 2013 Volkswagen Tiguan which I own and other of their vehicles. My previous owner got it replaced then and I bought the car in 2016. I heard a clicking noise and then my airbag light came on and the controls on the steering wheels stopped working and my horn stopped working also. Being that my car has $46000 miles and I have extended 100,000 mile warranty... I went to VW to complain as clearly this recall didn't do anything because it hasn't been even that long for it to be breaking again. They denied to cover it because it had been fixed previously when the recall happened. This clearly is an issue that wasn't resolved with the recall as I googled what this was when I first heard the noise and there are sooooo many people complaining of the same issue after it was fixed the first time around. This is a $500 job that I'm going to have to pay now and it's frustrating because I truly feel this is a defect in the car and should be covered.

- Lemon Grove, CA, USA

Vehicle's clock spring was found to be dysfunctional and had to be replaced. My steering wheel started making a clicking noise and then an airbag error came up. I was afraid it would not deploy in the event of a wreck, or deploy for no reason driving down the street. Doing some research it appears there is a recall for this exact issue that includes my year and model - but Volkswagen is saying it's not included based on my VIN. I believe that it should be included since the clock spring is malfunctioning in a 3.5 year old car.

- Conway, AR, USA

My airbag light come up and my horn is not working.

- Bronx, NY, USA

Airbag clock switch failed on my 2013 Volkswagen Tiguan. The vehicle was in motion, turning a 45 degree corner, and a 'grinding' and 'popping' sound occurred.

- Beverly, MA, USA

Air bag light on dashboard is lit up. At first steering wheel felt harder to turn left and right and then it sounded like a spring was moving back and forth on plastic. I was pulling out of the driveway when this occurred turning left.

- Worcester, MA, USA

No electrical connection to steering wheel, air bag light is on... all similar problems to takata recall but my VIN was not included in the recall and the dealership is trying to charge me $800 to fix it. When vehicle was stationary and switched on, there was a tearing sound from the steering wheel - then nothing worked in the steering wheel, not the horn or the cruise control or anything. And the air bag light is on.

- Arlington, VA, USA

VW recalled this vehicle for a defect in the clockspring which controls the driver side airbag. This repair was made in July 2016. Just 15 months later and less than 3000 miles later the clockspring failed again in the exact same fashion. The same classic clockspring failure mode as reported by VW. I had it replaced again this morning.

- Houston, TX, USA

Our Volkswagen Tiguan 2013 was recalled last year for a faulty airbag clock spring which, if it went out, caused a loss of the drivers front airbag and also use of the horn. Our airbag and horn fully went out at that time, and we took the car in and had the clock spring replaced under the recall. Now, just more than a year later, the exact same thing has happened -- the airbag light has come on indicating that the airbags are out, the horn does not work nor do any of the electric controls on the steering wheel. We called our local VW dealer in stamford ct about this-- they have said they will charge us for a diagnostic and the repair since the car is currently not recalled, even though this is the exact same problem that was addressed under the recall last year. In addition, the first available appointment they are offering us is 30 Aug -- two and a half weeks from today. They have said we could also bring the car in now, but that it will take them a week or more to get to it.

- Stamford, CT, USA