My vehicle was parked in a grocery store lot. I entered the vehicle to back it out of its parking spot. It was next to a full sized van which had carpet cleaning equipment mounted inside. I started the car and placed it in reverse as it began to accelerate on its own. I tried to slow the vehicle with the brake which failed. I collided with a block wall in the rear of the car and attempted to get it out of gear, with the solid jarring from the rear the car went into drive and continued to accelerate to full speed, while I was attempting to brake. The Volvo hit the van which it had been parked next to in the rear left bumper and drove it approximately 20 feet through a planter and into a parking spot on the other side of the planter. This car (Volvo) is equipped with a collision warning system that was supposed to have auto braked and did not. Additionally the air bags did not deploy. I took the car to Volvo and had them attempt to pull codes from the vehicles information system. They reported that no codes were present and attempted to explain away the incident as driver error. The car was totaled in the process. I am certain that there was no driver error and that what happened was a sudden unexplained acceleration. Other somewhat similar incidents are reported on the internet. The car has been retained in my possession until Mar 9th 2017. In the event it should be evaluated I have it available.

- Arroyo Grande, CA, USA

On April 12, 2016 I took my Volvo S-60 leased brand new from Volvo and the purchased at the end of the lease as a certified pre-owned car in for an oil change and a check oil light. Volvo had a recall on oil pressure censors (this had caused other car engines to seize something that the ntsb has reported on). The Volvo authorized dealer, herb gordon, claimed to have made this repair. However on June 21, 2016, the engine seized in the middle of a busy road. The Volvo authorized dealer determined it needed a new engine, at the time, I asked about simply applying the cost to replace the engine (about $12,000) to getting me into a new car. Volvo refused and went ahead with an engine replacement (they had my car from June 21, 2016 to August 1, 2016. The car broke down again on August 15, 2016 while my family and I were on the road for a vacation. When we returned from vacation the car was given back to us but the problem now is that the car's value has significantly diminished because of the engine replacement, the bluebook value of the car is on average $13,789 but the highest we can get for it is $8,000 because of the damage done to it by Volvo. We have tried to get Volvo to work with us by making up that difference as a trade in on a car they have in stock. We have been met with nothing but hostility and abuse. In fact earlier today we were told by a customer service representative at Volvo to shut up and then he hung up on us,

- Beltsville, MD, USA

My 2012 S60 has less than 63K miles and it is burning oil. I've not seen any leaks or exhaust smoke, so I assumed all was well. Dealer ship advised it's normal for a Volvo to loss 1-2 quarts of oil between oil changes. Recently the engine failed with no warning, and warranty is out. Can't believe a 2012 veh. Would have such engine problems and Volvo customer service does not acknowledge the problem.

- Randallstown, MD, USA

When at a full stop, with foot on the brake, on a hill and in gear (drive) the car rolls backwards when removing my foot from the break pedal. The transmission does not engage unless the gas pedal is depressed. The Volvo of san diego "technician" checked a 2013 vehicle with the same transmission and found the same problem. Unfortunately, he used this test to prove that this was normal behavior for this vehicle, and thus, the transmission was in fine condition..I don't see how a car rolling backwards while in a forward gear could ever be considered normal behavior. It is at best, a defect, at worst, a safety issue. Volvo of san diego refuses to fix the problem. It should be noted that this car has only 46,000 miles, and is still under full warranty. There are other issues with this transmission, but they are difficult to describe in this format, but the problems were verified by the Volvo of san diego person who went on the test drive with me, on June 15th, 2016. This is an ongoing issue which I have been describing to Volvo of san diego since December 2015. To date, they have refused to even acknowledge that there is a problem.

- San Diego, CA, USA