On December 1, 2021 I was driving my 2012 Volvo S60 T5, that I purchased 3/2021 with 99,489 miles on it, on the highway and it stalled without warning after almost crashing. There were no warning alerts or check engine light that came on the dashboard and the car had 1,000 miles until the next oil change. After browsing the internet, we realized that the car had a recall because their vehicles were not warning the driver that there was low oil pressure allowing the driver to continue driving until the engine seized (Recall #R29436; National Highway Traffic Safety Administration campaign #13V592000). The recall was repaired by Prestige Auto on 1/2014. I contacted Volvo of North America who opened up a case and then had the car towed to Portland Volvo in Scarborough, Maine for an appointment on December 14, 2021. On December 15, 2021 Portland Volvo informed us that the vehicle-€™s engine was beyond repair because of an unfortunate mechanical failure due to lack of lubrication. Later that evening I received an email from Volvo of NA stating that they would cover $750 of the repairs. I emailed back asking to wait for a quote from Portland Volvo on how much it was going to be to repair the vehicle. On December 16, 2021 I was informed by Portland Volvo that she spoke with the district manager and that a used engine costs between $10-14,000. Volvo of North America has now decided to retract their $750 offer to help because the car is now out of warranty but it was due to a manufacturer's defect. I spoke with Prestige Auto (the dealership who fixed the repair) and was told that if the repair was actually fixed then it would have done its due diligence and alerted the driver that there wasn't any oil pressure. I have also read articles on these kinds of issues and it states that a recall is to be repaired until it fixes the issue, and obviously the issue wasn't fixed the first time. I asked for an appeal, was denied and now Volvo wont respond back to emails or calls.

- Rochester, NH, USA

My wife and I were driving to BWI airport for a 10:30am flight from Virginia Beach in the Express Lane on I-95N going 75mph when all of a sudden at 8:30am the engine seized and I got a message telling me I would experience "Reduced Engine Performance" as my car puttered to a stop with white smoke pouring out of the exhaust. Prior to this message I had no warnings or messages on my dashboard. I got out of my car to check my oil and it was completely evaporated, so I called AAA. While we are 1 hour into waiting (it is now 9:30am) on the narrow shoulder of two Express Lanes for a tow truck to take our car to a shop at 11:40am and for a Lyft driver to figure out how to get to us, two VDOT employees told us we had to move our car by 11am otherwise the state police will tow us. I managed to call a local tow company who finally arrived by 10:55am, so we had been stranded in an Express Lane watching cars fly by at 85mph for almost 2 and a half hours before we were able to move. After the first shop took a look and told me the engine was damaged and that they couldn't replace it, I had it towed to a Volvo dealership. 5 days and a $375 diagnostic later, they find that the turbocharger has an internal oil leak and that this and the catalytic converter would have to be replaced for $6k. Aside from now being carless 4 hours from the dealership and missing my wife's birthday celebration without refund, I now have a $6,375 bill that I had no way of preventing due to a manufacturing design flaw in 2012 Volvo S60 T5. I SHOULD have been warned of a low oil situation so I could have at least pulled over and properly tended to it. I SHOULD NOT have to be liable for a Volvo design flaw that may involve faulty piston rings that has apparently affected countless others. This incident put both my wife and I in danger on an Express Lane on a very busy highway. Volvo needs to be accountable for this design flaw.

- Virginia Beach, VA, USA

It looks as if my car should have been included in the 62Vin recall for engine sensor not stating low oil. Car started to knock and shutoff with no warning for low oil pressure. Diagnostic show oil was issue but even when completely drained car still does not display low oil which caused motor to blow. Contacted volvo and they would not add vehicle to recalls even though car year manufactured period and engine vin matched recall.

- San Antonio, TX, USA

This in regards to a vehicle I purchased on March 30, 2021. It is a 2012 Volvo S60 T5 VIN #[XXX]. When I purchased the car it had 99,489 miles on the odometer and when the vehicle became an issue it was at 104,409 miles on the odometer. I purchased it on Craigslist from a physician in Maine. On December 1, 2021 my husband was driving the vehicle on the highway and it stalled without warning after almost crashing. He was able to pull over, start the car back up and drive it home. There were no warning alerts or check engine light that came on the dashboard. After browsing the internet, we realized that the car had a recall due to an oil consumption level issue in 2014 (Recall #R29436; National Highway Traffic Safety Administration campaign #13V592000). I contacted Volvo of North America who opened up a case (case #[XXX]) and then had the car towed to Portland Volvo in Scarborough, Maine for an appointment on December 14, 2021. On December 15, 2021 Portland Volvo informed us that the vehicle-€™s engine was beyond repair. Later that evening I received an email from [XXX] at Volvo of NA stating that they would cover $750 of the repairs. I emailed her back asking her to wait for a quote from Portland Volvo on how much it was going to be to repair the vehicle. On December 16, 2021 I was informed by [XXX] at Portland Volvo that she spoke with the district manager and that a used engine costs between $10-14,000 and that Volvo of North America has decided not to help because the car is now out of warranty but [XXX] from Portland Volvo admitted it was a manufacturer's defect. Not only has the car been seen periodically throughout its lifetime at Volvo dealerships and was seen in July 2021 due to two recalls that needed to be fixed at Volvo in Exeter, NH. They did a multi-point inspection on the car and everything passed and only 3,500 miles had been put on the car since. I have all the paperwork proving all of this. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Rochester, NH, USA

The contact owns a 2012 Volvo S60. The contact stated while driving 35 mph, the oil pressure warning light was illuminated. The contact pulled over and parked on the side of the road and turned off the vehicle but it was unable to be restarted. The contact stated the vehicle was not drivable. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V592000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 133,000.

- Salley, SC, USA

I had the car about 3 months from a dealership. I was driving through the hills near my house, at first no problem. After about 4 turns or so this red light would come on saying something like low oil pressure and the car would stall a bit til I was out of the turn. Didn-€™t say anything about needing oil or anything. I would have gone straight to a gas station had there been one. My only option was to turn around when I could at the bottom of the hill and go back. The car did the same thing on the way back. I got the car home without further problems parked it and planned to have it checked out first thing when a drove the car again. A couple days went by I decided it was time to have the car checked out. Got in the car started the car and the car started making an extreme rattling noise. I thought maybe something came loose I popped the hood and the rattling increased the the car stalled and stopped running before I got a chance to have it checked out. I started looking on line and found that the were hundreds of people with this same year make and model that the same happened to them. I tried to get my insurance to pay for it but they wouldn-€™t go for it. I went back online and learned that this issue is something Volvo knew about for many years and said it was limited to models 2012 with vin62 which my car is but only for like a three month period of time during 2012. I thought they are obviously trying to limit the amount of responsibility they have to people like me who unknowingly purchased a Volvo expecting to have a quality car that would last many years. If you read the hundreds of blogs from people who-€™s cars engines failed exactly the way Volvo said of the cars Volvo was willing to recall and repair because it is Volvo-€™s responsibility to do so. I got lucky that the engine didn-€™t fail as I was driving through the hills. I and others could-€™ve been hospitalized or killed Thanks to Volvo only informing a very limited few of this issue

- Lake Elsinore , CA, USA

I was driving on my way back home. When my car started to knock. As I was slowing down to pull over. My oil pressure light came on. Granted, the reason was unknown. I had just recently checked the oil level. I got out to check the dipstick to find smoke coming out where the dipstick was. Curious as I was, I had no oil which left me puzzled. After some research, I found that my car had a recall on it for oil consumption. I called and asked a rep if they could verify if my vehicle was serviced for the issue. But without a doubt, he said it was. I just want to know if the problem was fixed. I currently can't crank my vehicle. I even dug into it myself and found that I had a bad starter nd battery. After replacing the two. I still can't get my vehicle to turn over. Any help would be much appreciated. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Columbia, SC, USA

I was on my was home from work and I Engine Started to malfunction In the middle of the street I got help to push out of the street waited a few minutes and it started back up thank God it got me home but now I-€™m still having problems

- Chicago , IL, USA

April B2021. I was driving on the highway and my vehicle stalled. I immediately pulled over and got out the car fearful of my safety I called a tow truck to tow the car. The car was towed to a Volvo dealership which refused to diagnose the car. So I got it towed to a certified shop. I was told that two cylinders lost pressure and I need a replacement motor. What? I never received any warning lights, no low oil pressure light. I followed the maintenance schedule. How is this. I've contacted Volvo America and am waiting. I find it strange that the Volvo that I've been using for the last four years suddenly refused to look at the car. I'm learning that seized engines in this particular make and model is common right around 100,000 miles.

- Saukvillage, IL, USA

Extremely high oil consumption was eventually diagnosed by dealer as due to faulty piston rings, which were replaced at a highly-discounted cost on 1/17/20 at 100,573 miles. While driving the car on 1/16/21 (mileage was then about 105,000 miles) I got an alert that there was no oil pressure and car should be stopped immediately. After stopping, I determined that the oil level was in the normal zone. I then talked to the dealer, who said he thought it was an electronic issue and that I could drive the car home. Less than 20 miles later, an alert said the engine was shutting down, and the car limped to a stall at the side of a freeway exit. Car could not be started, and was towed to the dealer. Dealer has advised that the engine had failed and could not be repaired.

- Shaker Heights, OH, USA

The car displayed a low oil warning, so I checked and the oil was a little low so I added a quart. The light disappeared. The next day, same thing happened, but oil level was full. The light again went out. Later that day, the low oil light came back on, so I pulled over and had the car towed to my house. Decided to change the oil, and saw metal shaving in the filter. I disassembled the engine and metal was everywhere. The culprit was a shattered oil pump, which spewed metal all into the crankshaft and bearings. A quick search online found numerous cases similar to mine, where the engine blew with no type of warning or check engine light. This was caused by a defective oil pump that breaks down and shatters inside the engine block, causing metal to enter the engine and destroy it.

- Grovetown, GA, USA

Car never warned of low pressure or oil low. Car started to shimmy and blow white smoke. It can no longer be driven. Piston heads blew due to lack of lubrication.will cost approx 7 to 8 thousand to fix.

- Union City, NJ, USA

As I approached a red light I began to slow down and my car started to shake and then it turned off I was unable to turn on my hazards to warn other drivers or pull over to the side, after a couple seconds the lights came back on and I put the car in P and started it again. It happened again later on the same day.

- New Britain, CT, USA

The contact owns a 2012 Volvo S60. The contact stated that while driving at various speed, the vehicle hesitated to accelerate without warning intermittent. The vehicle was taken to cherry hill Volvo cars (1810 marlton pike West, cherry hill, NJ 08002, (856) 665-4050) to be diagnosed. The contact was informed that the manifold, turbo charger, cylinder block, new piston rods were defective and needed to be replaced. The vehicle was not repaired. The manufacturer was made not aware of the failure. The contact referenced NHTSA campaign number: 13V592000 (engine and engine cooling) as a possible solution to the failure however, the VIN was not included. The failure mileage was approximately 151,031.

- Marlton, NJ, USA

The contact owns a 2012 Volvo S60. The contact stated that while making a left or right turn, the low oil level warning light flashed on their instrument panel and disappeared. The contact added a quart of oil and approximately three weeks later while his wife was driving, she became aware of a knocking sound coming from the vehicle. The contact checked the vehicle and confirmed the knocking sound. The contact checked the dipstick and noticed that it was dry. The contact had not contacted a dealer or a certified mechanic. The manufacturer was made aware of the failure and referred the contact the local dealer for assistance. The vehicle was not repaired. The approximate failure mileage was 103,000.

- Winston Salem, NC, USA

2012 Volvo 60, needs new engine. Volvo states its not worth repairing at 81K miles. VIN # [xxx] this car was purchased certified in 2015 from bill gray Volvo, 2897 murrysville road Pennsylvania, 15317 I bought a certified 2012 Volvo S60 T5, VIN # [xxx] in 2005 from a dealer in pittsburgh, pa, with 17/K. I maintained the car, with all the required service. The car drives runs well, the check engine was on and when I took it for a state inspection, I was told it had internal engine issues: Mis-firing, no compression on cylinder # 1 and low compress on #2 cylinder. I was told it's too expensive to repair. It's well under the 100K warranty, with only 82/K miles but over the 5 year warranty period. I was told replacing the engine is not an option because it will cost 13K even a used engine will not work. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Pittsburgh, PA, USA

The contact owns a 2012 Volvo S60. The contact stated that the vehicle consumed an abnormal amount of oil. The contact also stated that while driving at various speeds, there was an abnormal knocking sound coming from the engine. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not notified of the failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 13V592000 (engine and engine cooling) however, the VIN was not included. The failure mileage was approximately 80,000.

- Averill Park, NY, USA

The contact owns a 2012 Volvo S60. The contact stated that while driving at various speeds, the vehicle loss motive power and stalled without warning. The vehicle was restarted and operated as designed. The vehicle was taken to the Volvo store located at 1051 West webster ave, winter park, fl 32789, but was not diagnosed nor repaired. The NHTSA campaign number: 11V303000 (fuel system, gasoline) was referenced however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 79,000.

- Ocoee, FL, USA

The contact owns a 2012 Volvo S60. The contact stated that while driving at various speeds, the vehicle shuddered and stalled without warning. The contact stated that the vehicle experienced extreme oil consumption with the oil level warning light illuminated. The vehicle was taken to baum boulevard automotive 4741 baum blvd, pittsburgh, pa 15213 where the spark plugs and coils were replaced; however, the failure had recurred soon after. The vehicle was then towed to star Volvo cars greensburg located at 5200 us-30 B, greensburg, pa 15601 where the vehicle was diagnosed with engine failure. The contact was given an estimate of $7,000 for the repair, which was still pending. The contact referenced NHTSA campaign number: 13V592000 (engine and engine cooling) as a possible solution to the failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 50,000.

- Pittsburgh, PA, USA

Excessive oil consumption between oil change intervals. Since the purchase of this car (2/1/2016) I have used fully synthetic oil (castrol). Oil level slowly drops between scheduled oil changes. Prior to the last scheduled oil change (1/10/2020) I checked the oil it it was very dangerously low. There are not ( as certified by ase auto tech and confirmed) no external oil leaks or evidence of oil in the engine compartment. This car now has 84.000 miles on it and I'm afraid that it will damage itself even on the short commute my wife has to work. I continue to monitor the oil level now almost daily. I feel this is (daily oil check) absurd as clearly, per the owners manual, does not nor should not require checking and refilling oil this often. The car has shown this pattern of lubricant consumption since we bought it. The tailpipes have always had a heavy deposit of carbon since we bought it. I was told that "Volvo run dirty' and that it was not of any concern. Now that I see a technical journel and tsb clearly indicating a problem with my specific car, this explains why. I understand the fact in 2012 Volvo assembly switched motor types (62 to 63?) during midrun. Indicative of a problem or issue. I believe my auto was involved. It is the auto maker's responsibility to ensure a safe automobile with a reasonable amount of maintenance (or pm) required. The condition my wife and myself have been experiencing is clearly not normal for any auto maker and evidently has existed since it left the assembly line. I ask only for the automaker to stand behind their own tsb flaw, perform the work needed to repair or replace all part/parts needed to resolve their tsb for my auto. Thanks for your time in review.

- Kinston, NC, USA