2016 Volvo XC90 electrical NHTSA complaints: Electrical System

NHTSA — Electrical System Problems

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
6,879 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Volvo XC90 electrical problems

electrical problem

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2016 Volvo XC90 Owner Comments

problem #18

Nov 012016

XC90

  • 300 miles

A D V E R T I S E M E N T S

2016 XC90, engine is decelerating on street road going from 40-45 miles per hour, to 10 miles per hour suddenly and quickly. With closure of back door where there is no lock button to hit by accident, car is locking all doors by itself when closing the passenger door. I am aware of babies being locked in the cars due to this fault in system and my pet was locked in due to the locks locking on their own when I closed passenger door which does not have a lock button I could have hit by accident. Front end crash going off and slightly braking on highway and on city streets when it should not, nothing in front of car numerous times and is not going off when it should for instance someone cutting car off within 2 feet several times. Dashboard screen goes blank while driving meaning you can not see speed, etc.. literally every function on car randomly does not work. Battery/alternator is not recharging/maintaining charge long enough to keep auto start/stop engine feature working, which means 3.5 miles more per gallon for me with my extremely careful, not riding gas pedal into lights. Some say foot detection module is draining rear battery. It has been worked on 7 times with less than 5,000 miles. Others online have described same issues. I have invoices of taking into dealer each time. I have never reported any faulty product but am very concerned for safety features will randomly and actually do not work while driving. You ask when started- vehicle purchased in April 2016 and has been from the beginning with no remedies. I have gotten extremely low battery signals and warnings that my car will shut down in a few minutes. They seem to have taken away that warning in the latest software update because my car has less charge at times then when I originally received the warning. In other words, I no longer get the warning even when my battery is very low.

- Lawrenceville, GA, USA

problem #17

Dec 262016

XC90

  • 400 miles
(car is 26 days old) the dashboard screen went black while driving on the highway & the engine turned off & wouldn't go over (about) 10 mph. I was able to come to a rolling stop in a parking lot, and called Volvo because I thought maybe I was out of gas, due to the screen not working. My Volvo app let me know I still had a 1/4 of a tank, but I just wanted to make sure. They brought me gas & it was not a problem with gas, the problem was definitely electrical/ motor issues. We finally got the car towed to Volvo of las vegas & they told me it was just a software upgrade needed. I feel that this is a major safety problem & does not seem like a simple software upgrade to me. I was lucky enough to not have my new baby in the vehicle when this happened, but I am a new mom & this makes me very nervous.

- Las Vegas, NV, USA

problem #16

Dec 142016

XC90

  • 2,670 miles
Within a month of purchase issues with the cargo door started, door would not close, parked in my garage unloading groceries, called our Volvo service manager repeatedly for help, no answer, it finally closed an hour later.then the battery low charge light kept coming on, finally took it in for both issues, they updated, showed me that the door worked and charged the battery.another month went by and had a low battery issue took it back in they updated again and charged the battery again.had a bad sensor issue and the cargo door decided not to open, cargo button would not work.took it in they updated and changed the sensor.another month or so later had a recall on it, took it in, updated it. Then another recall, updated it.started auto correcting and braking while being driven on a major street.then the control pad wouldn't work, took it in it needed an update. Another recall a month or so later, went to take it in and it wouldn't drive, put it in reverse, it went forward, put it in forward it went in reverse, then the heater wouldn't work, the control pad started freezing all on the way to take it in for a recall. We were told it would be fixed with the update.car turned off and locked because I moved my purse to the other side of my body while driving.then about another month later it does the same reverse when put into drive, the control pad starts acting up, radio, phone and climate control freeze.then the cargo bay door closes on my son while we are unloading groceries without anyone touching it or being in the car besides him partially in the back to reach the furthest grocery bags. Taking it in again this week, but that's the last straw!I will no longer drive it as I do not trust what will malfunction next, my son narrowly escaped injury by diving out to the ground because I could not stop the cargo door from closing, car was parked and turned off inside my garage

- Greensburg, PA, USA

problem #15

Dec 032016

XC90

  • 8,000 miles

A D V E R T I S E M E N T S

When we were driving on street, the dash board black out and the car completely stop. Can't tell what speed, and all other warning signal. Re-started the car but only can go miles/hr the dashboard still black out. Get towed to the Volvo dealer. They still can't find out what is problem. Search internet and more than 10 people has similar issue.

- Bellevue, WA, USA

problem #14

Oct 222016

XC90

  • 6,000 miles
The touch screen, which controls both basic and complex functions of the car, is so distracting to use that until Saturday it was an accident waiting to happen. On Saturday that accident did happen. The problem is that the touch screen is needed to control basic and frequent functions such as climate control and the radio. Merely changing the temperature requires as much attention - and diversion from driving - as using a cell phone might. While changing the temperature my wife sideswiped a guard rail on a country road. Fortunately the accident was not too bad but I've been worried about the distraction caused by this control screen during these most basic functions. I have, for example, stopped choosing radio stations on the screen as it requires too much attention and have found that just turning off the air conditioning requires far more attention than is safe.

- New York, NY, USA

problem #13

Oct 162016

XC90 4-cyl

  • 13,500 miles
During driving on a local road at approx. 45 mph, the electronic dashboard disappeared (so you have no visibility to speed, fuel, warnings), the car rapidly decelerated to 10 mph and wouldn't go any faster and all non-steering controls (radio, ac, navigation, etc.) froze. It has remained that way since even after power cycling. Apparently this can be temporarily fixed by disconnecting the 2 batteries. But it can happen again with no warning. This happened to me and has happened to others I know.

- Cranbury, NJ, USA

problem #12

Oct 032016

XC90

  • 31,000 miles

A D V E R T I S E M E N T S

The contact owns a 2016 Volvo XC90. The contact stated that while driving at approximately 30 mph, the vehicle decelerated independently. The contact mentioned that the instrument panel failed to illuminate and provided reading levels for the vehicles functions. The vehicle was towed to a dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 31,000. The VIN was not provided.

- Southington, CT, USA

problem #11

Sep 202016

XC90

  • 50 miles
The "auto braking" function related to the passive collision avoidance activates with no other object in the automobiles path. It has activated 6 times in the past 4 months. The car went into the dealership in September 2016 and they said they could not replicate the incident (not surprising as it happens on a "random" basis. In the past 10 days it activated 3 times. It was taken to the dealership on 9/30/16 and is still there. I also have a colleague with the same vehicle (inscription trim package) and they are experiencing the same random "auto brake" activity. It has done it at low speed and medium speeds in residential areas, as well as at 60 mph on the freeway. It has activated while going straight, going down a hill with no visible car or object in site, and while turning. Very concerning and it is an immediate safety hazard.

- Sammamish, WA, USA

problem #10

Aug 272016

XC90

  • 2,900 miles
The dashboard instrument panel suddenly went blank on a city street and the car could not accelerate more than about 5-10 miles per hour. It's frightening to imaging what would have happened if this occurred on a highway. Volvo's towing company put rear wheels on ground and damage all wheel drive system during towing. After stayed at dealership for a month but within 48 hours after pickup, a warning message "all wheel drive service required" popped up.

- Irvine, CA, USA

problem #9

Sep 242016

XC90

  • 12,000 miles
09/24/2016 when starting car noted driver display blank. Car speed reduced to 5-10 mph. Unable to accelerate on city streets, had to pull-over and await tow to dealership. Initially delaer thought to be software issue but has been unable to definitively identify issue. Volvo engineer en route. As of 09/28 no solution.

- Elkridge, MD, USA

problem #8

Sep 042016

XC90

  • 2,000 miles

A D V E R T I S E M E N T S

While driving at @35mph on a busy city street the car decelerated suddenly without warning and the drivers instrument panel went out, giving me, the driver a blank screen. Car would not accelerate and slowed to about 5mph. No previous indication of this happening. Spoke with 2 Volvo service departments and both providers stated this has happened to other cars before. This is a huge safety defect especially on a brand new car. What if I had been on a freeway going 70mph and the car decelerates all of a sudden? very concerned that my children and I will die in a crash getting rear ended on the freeway if this should happen again.

- Seattle, WA, USA

problem #7

Aug 312016

XC90

  • 11,000 miles
On today, I was driving with my young children in our 2016 Volvo XC90 when suddenly the instrumentation panel went blank and the car slowed down dramatically in the middle of rush hour traffic. The car started to crawl at approximately 5-10 mph. We pulled over to the side of the road, powered off the car, restarted it and the problem still persisted. While depressing the accelerator pedal from a stop, the vehicle failed to respond and the vehicle stalled without warning. Each time we attempted to accelerate, the car failed to respond and seemed as if it were going to lose total power. As semi-trucks and other vehicles were traveling behind us, our family vehicle was in great danger of being hit. I called Volvo on call and they remained on the phone with us until we were able to slowly exit the interstate and drive to a secure location. The approximate maximum speed that we drove was no more than 5-10 mph. A tow service was dispatched to our location and the car was then towed to the Volvo dealership. While this is indeed a safety concern, it was a very traumatic experience for me and my young children.

- Chicago, IL, USA

problem #6

Jul 282016

XC90

  • 2,000 miles
While the car was running in my garage and the front driver side door closed, I believe I put it in reverse then went to open the front door to see if my daughter was tightened in her car seat, the car didn't move. I am not sure if I put it back in park but after I took my foot off the brake, it didn't move. After a few seconds and my feet and body completely out of the car, it started to go back and almost ran me over. Luckily I jumped back in the Volvo truck and the door crashed into the garage. This is a brand new truck and has been in the shop with some recalls on the computer system a few weeks prior. The computer system has shut down several times while driving and I believe the long delay in going back might have to do with something with the electronics/motor. There is no way one should be able to completely get out of a car without knowing it is in gear.

- Halesite, NY, USA

problem #5

Jun 192016

XC90

  • 10,000 miles
While driving between cincinnati, oh and nashville, tn, we stopped in carollton, ky to refuel at a local gas station. Upon attempting to open the fuel door, the door would not unlock. There is no button or switch to use to open the fuel door on this vehicle. Despite several attempts to turn the lock and unlock the car, the fuel door would not open. We contacted Volvo oncall, who admitted this was a known issue but they did not have solution. The only offer for assistance was to use the key remote to lock and unlock the car 3 times in an attempt to reset the electronics. This car also comes with a buttonless "key tag, " which is what we were using at the time. Volvo had no awareness of this key tag and had no other solution to offer. Given our proximity to louisville, we agreed to attempt the drive to louisville and left the car with friends while we rented a car and drove to nashville to get the key fob with buttons. Then drove back to louisville to try the lock-unlock option to no avail. We then took the car to the local Volvo dealer where the door was mechanically opened and the lock mechanism was disassembled so that the car could be refueled. Though a known issue by Volvo, they have not communicated with the dealers as this car had a 10,000 mile service 2 days prior to this event. The inability to fuel the vehicle and cause people to be stranded should prompt a recall.

- Nashville, TN, USA

problem #4

Jun 202016

XC90

  • 10,000 miles
Electrical failure, suspension failure, leakage to air bag sensor, software problems

- Bethesda, MD, USA

problem #3

Apr 202016

XC90

  • 3,000 miles
The contact owns a 2016 Volvo XC90. While depressing the accelerator pedal from a stop, the vehicle failed to respond. In addition, the vehicle stalled without warning. The vehicle was able to be restarted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 3,000.

- Glen Ellyn, IL, USA

problem #2

Jun 262016

XC90

  • 5,000 miles
Around $10.30 am on Sunday, 26th June 2016, I was driving on I-95 (near stamford ct) with my family when the car suddenly lost power, slowed down dramatically in the middle of I-95 and started to crawl at 10 miles/hour. We were in danger of being hit by a number of vehicles while I negotiated to exit the highway on exit 9 and pulled over into a side street. The instrumentation panel of the car had blanked out. The car could only crawl at about 10 miles/hour. It would not shift to higher gear even in manual mode. I called the Volvo on call and they advised me to switch off the car, exit the car and then re start the car after five minutes. I did that and the problem still persisted. I some how drove the car to the nearest Volvo dealership (stamford Volvo) which was closed on Sunday. Dropped the car off in the lot, rented a car and drove 200 miles back to boston.

- Andover, MA, USA

problem #1

Nov 232015

XC90

  • 4,000 miles
Car was having issues with speedometer screen and center console screens. Screen would blank out when navigation system was in use and vehicle was moving. This would happen twice and system would normalize. Several weeks ago this happened and my husband and I smelled a weird odor and then smoke began bellowing out center console. Unit was turned off and dealer contacted. Vehicle was brought in but after three weeks still has issues. Went to pick up car on 12/5 only to find vehicle was having issue with retaining a fully charged battery. We were told al of these issues are due to software updates but to have speedometer go out while in use and to smoke is not safe

- Utica, NY, USA

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